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ServSwitch TC

24

2011-10-04

8 Troubleshooting

8.1 USB-HID

Diagnosis

Possible Reason

Measure

Keyboard LEDs

Shift

and

Scroll

are flashing

Keyboard in Command
Mode



Press <Esc> to leave Command

Mode.

USB device
without function

No USB-HID device



Connect USB-HID device.

USB-HID device is not
supported



Check compatibility.



Contact dealer if necessary.

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Summary of Contents for ACX1004

Page 1: ...k Box Deutschland GmbH Ludwigstrasse 45 b 85399 Hallbergmoos techsupp black box de www blackbox de Tel 49 811 5541 0 Fax 49 811 5541 499 User Manual Edition 2011 01 19 ServSwitch TC Model ACX1004 ACX1...

Page 2: ...the manufacturer assumes no liability for errors or omissions Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacture...

Page 3: ...Kits 9 3 5 Accessories 9 3 6 Device Views 10 3 6 1 Model ACX1004 10 3 6 2 Model ACX1008 11 3 7 Status LEDs 12 4 Installation 14 4 1 Package Contents 14 4 2 System Setup 14 4 3 Example Applications 15...

Page 4: ...nouts 22 7 4 Power Supply 23 7 5 Environmental Conditions 23 7 6 Size 23 7 7 Shipping Weight 23 8 Troubleshooting 24 8 1 USB HID 24 9 Technical Support 25 9 1 Support Checklist 25 9 2 Shipping Checkli...

Page 5: ...devices listed on the front page The product code is printed on the base of the devices 1 3 Cautions and Notes The following symbols are used in this manual This symbol indicates an important operatin...

Page 6: ...the product or manufacturer approved replacements Do not use a power supply if it appears to be defective or has a damaged case Connect all power supplies to grounded outlets In each case ensure that...

Page 7: ...everal monitors with one keyboard and mouse set only The ServSwitch TC is especially suitable for use with KVM switches and KVM extenders of the ServSwitch TC family 3 2 System Overview The ServSwitch...

Page 8: ...ServSwitch TC 8 2011 10 04 1 2 3 1 Sources computer CPU KVM Extender CON Units 2 ServSwitch TC 3 Keyboard mouse See Chapter 4 3 Page 15 for installation examples...

Page 9: ...X1008 ServSwitch TC 8 Port 3 4 Upgrade Kits Model Description ACS2209A RMK 19 1U rack mount kit to mount up to 2 devices ACS4001A DRM Mounting plate to mount by snap on 3 5 Accessories Model Descripti...

Page 10: ...Connect to RJ10 4P4C Port 1 2 To CPU 1 USB HID 3 Connect to RJ10 4P4C Port 2 4 To CPU 2 USB HID 5 Connect to RJ10 4P4C Port 3 6 To CPU 3 USB HID 7 Connect to RJ10 4P4C Port 4 8 To CPU 4 USB HID 9 Conn...

Page 11: ...nnect to RJ10 4P4C Port 3 6 To CPU 3 USB HID 7 Connect to RJ10 4P4C Port 4 8 To CPU 4 USB HID 9 Connect to USB HID devices 1 10 Connect to USB HID devices 2 11 Service port 12 Connect to 5VDC power su...

Page 12: ...itch TC is fitted with a multi color LED on both sides for indication of connection status 1 2 Front View Pos LED Status Description 1 Status green Off Device not ready On Device ready 2 Power red Off...

Page 13: ...connection to CPU 3 On Connection to CPU 3 4 USB Status CPU 4 green Off No connection to CPU 4 On Connection CPU 4 5 Power red Off Device not ready On Device ready 6 USB Status CPU 5 green Off No conn...

Page 14: ...issing contact your dealer 4 2 System Setup First time users are recommended to setup the system with the CPU Unit and the CON Unit in the same room as a test setup This will allow you to identify and...

Page 15: ...3 Example Applications This section illustrates typical installations of the ServSwitch TC 1 3 2 4 ServSwitch TC Direct CPU connection 1 Source computer CPU 2 Switch button see Chapter 5 3 Page 18 3 S...

Page 16: ...ServSwitch TC 16 2011 10 04 2 1 4 3 5 ServSwitch TC In combination with ServSwitch DKM 1 ServSwitch DKM 2 CON Units 3 Monitor LEDs see Chapter 5 2 Page 18 4 ServSwitch TC 5 Keyboard mouse...

Page 17: ...oard commands to enter and to exit Command Mode and to change the Hot Key sequence Function Keyboard Command Enter Command Mode default 2x Right Shift or Hot Key Exit Command Mode Esc Change Hot Key s...

Page 18: ...rvSwitch TC has a RJ10 interface at each USB HID port for CPUs see Chapter 7 1 2 Page 21 It provides the current status of the port e g for control of a status LED 5 3 External Control optional The Se...

Page 19: ...number of the specific source or monitor and confirm with Enter At the same time Command Mode is closed and the keyboard LEDs return to previous status Keyboard and mouse are connected to the specifie...

Page 20: ...upported Mouse Compatible with most 2 button 3 button and scroll mice Other USB HID devices The proprietary USB emulation also supports certain other USB HID devices such as specific touch screens gra...

Page 21: ...normally closed contact as a switch This contact has to short circuit pin 3 and pin 4 for switching 7 2 Supported Peripherals 7 2 1 USB HID Devices The ServSwitch TC will support most USB HID devices...

Page 22: ...Data White 3 Data Green 4 GND Black Connector USB Type A Picture Pin Signal Color 1 3 2 4 1 VCC 5VDC Red 2 Data White 3 Data Green 4 GND Black Connector Mini USB Type B Picture Pin Signal Color 5 1 1...

Page 23: ...ACX1008 max 700 mA 7 5 Environmental Conditions Operating Temperature 41 to 113 F 5 to 45 C Storage Temperature 13 to 140 F 25 to 60 C Relative Humidity Max 80 non condensing 7 6 Size ServSwitch TC 2...

Page 24: ...sible Reason Measure Keyboard LEDs Shift and Scroll are flashing Keyboard in Command Mode Press Esc to leave Command Mode USB device without function No USB HID device Connect USB HID device USB HID d...

Page 25: ...t name of dealer if necessary Issue date of the existing manual Nature circumstances and duration of the problem Involved components such as graphic source CPU OS graphic card monitor USB HID USB 2 0...

Page 26: ...ion Technology Equipment EN 55022 09 2006 Class A IEC 61000 4 2 02 2001 IEC 61000 4 3 05 2006 IEC 61000 4 4 12 2004 IEC 61000 4 5 11 2006 This declaration certifies the conformity to the specified dir...

Page 27: ...quired to correct the interference at his own expense Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment S...

Page 28: ...nally also with USB 2 0 devices CPU Unit Component of a ServSwitch TC or Media Extender to connect to a source computer CPU DDC The Display Data Channel DDC is a serial communication interface between...

Page 29: ...tions RCA Cinch A not standardized plug connection for transmission of electrical audio and video signals especially with coaxial cables SFP SFPs Small Form Factor Pluggable are pluggable interface mo...

Page 30: ...ation New USB HID device found is reported Typical HID devices include keyboards mice graphics tablets and touch screens Storage video and audio devices are not HID VGA Video Graphics Array VGA is a c...

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