APPENDIX C: CALLING TECHNICAL SUPPORT
31
Appendix C: Calling Technical Support
If you determine that your DDXI - DVI KVM Extender is malfunctioning,
do not attempt to
alter or to repair it
. It contains no user-serviceable parts. Please contact our Technical
Support.
Please make a record of the history of the problem upfront. We will be able to provide more
efficient and accurate assistance if you can provide a complete description, including:
•
The firmware-revision level printed on the bottom of the Extender (very
important):
Version Number Format:
Board:
xxLO/RE Myyy Pzzz Auuu Gvvvvvv
Transceiver:
C/M/S xx Pyy Mzz
Keyboard/Mouse:
P/U xx Vyyy
•
The nature and duration of the problem.
•
When the problem occurs.
•
The components involved in the problem—that is, what type of computers,
what type of keyboard, brand of mouse, make and model of monitor, type and
make of cable, etc.
•
Any particular application that, when used, appears to create the problem or
make it worse.
•
The results of any testing you’ve already done.
To solve some problems, it might be necessary to upgrade the ACS1xxA KVM- Extender
firmware. If this turns out to be the case for your difficulty, our Technical Support technicians
will arrange for you to receive the new firmware and will tell you how to install it.
Shipping and Packaging
If you need to transport or ship your ACS1xxA KVM Extender:
•
Package it carefully. We recommend that you use the original container.
•
If you are shipping it for repair, please include the Unit’s external power supplies. If you
are returning it, please include everything you received with it. Before you ship the
Extender back to your dealer for repair or return, contact him to receive a Return
Authorization (RA) number.
Summary of Contents for ACS110
Page 4: ......
Page 40: ...ACS110A ACS211A EXTENDER 38 Power 2 5mm barrel type Pin Signal inner 5V outer GND...
Page 41: ...NOTES...
