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724-746-5500 | blackbox.com
HD View HDMI
4. Troubleshooting
4.1 Problems/Solutions
Problem: The system isn’t broadcasting.
Solution: Make sure that the player and the screens are compatible. Check that
they work together before connecting the HD View HDMI system.
Problem: What do I do when there are lost pixels?
Solutions:
1. Check that the video is OK at the source.
2. Try retuning using the EQ selector as explained above.
3. Check that the cable is not too long.
4. The cable type may be unsuitable for the distance.
Problem: No video even with a short cable.
Solutions:
1. Check that the video is OK at the source.
2. Check the DDC CAT5 cable or try replacing it.
4.2 Calling Black Box
If you determine that your HD View HDMI is malfunctioning, do not attempt to
alter or repair the unit. It contains no user-serviceable parts. Contact Black Box
Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
