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CHAPTER 6: Troubleshooting
Problem
Probable Cause
What to Do
Split red, green, and blue
image.
Reddish or bluish picture.
Shaky image with a Mac LC
system.
Out of sync.
Tint setting is wrong.
Mac LC mode not
selected.
Press RESET button.
Slowly turn the TINT knob
until the picture looks
right.
Press RESET and COLOR
at the same time.
6.2 Calling Black Box
If you determine that your LCD Panel is malfunctioning,
do not attempt to
alter or repair the unit.
It contains no user-serviceable parts. Contact Black Box.
Before you do, make a record of the history of the problem. Black Box
will be able to provide more efficient and accurate assistance if you have a
complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem
or make it worse.
6.3 Shipping and Packaging
If you need to transport or ship your LCD Panel:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the LCD Panel for repair, make sure you include its
power supply. If you are returning the LCD Panel, make sure you include
this manual as well. Before you ship, contact Black Box to get a Return
Materials Authorization (RMA) number.
