English
8
TROUBLESHOOTING
Problem
Possible Cause
Possible solution
• Vacuum stops cleaning.
• Vacuum is in error state.
• Battery charge is low.
• Vacuum has completed Quick Clean or
Spot mode.
• Clear error (see Error indication patterns table)
• Charge battery.
• Vacuum does not charge. • Charger is not plugged in correctly.
• Power switch on vacuum is not ON
• Ensure the charger is fully plugged into outlet and the jack plug is
properly plugged into the vacuum or charging dock.
• Ensure power switch is “ON”.
• Vacuum only moves
backwards or moves a
few inches before backing
up and stopping.
• Floor has dark stripes or spots that the
vacuum detects as a drop off.
• Sensors are dirty.
• Only use vacuum on recommended surfaces. (see recommended
floor surfaces section)
• Clean sensors with dry cloth.
• Vacuum keeps moving in
small circle.
• A wheel is blocked.
• Vacuum is operating in SPOT mode.
• Remove debris from blocked wheel.
• Vacuum does not detect
drop offs.
• Sensors are covered.
• Clean sensors with dry cloth.
• Vacuum will not pair
with app.
• Vacuum not sufficiently charged.
• Bluetooth function on mobile device is not
turned on.
• Mobile device located too far from vacuum.
• Location Services and App Permissions
for Locations Services may be turned OFF.
(Android Only)
• Vacuum and mobile device need to
be restarted.
• Ensure the vacuum is fully charged and restart your mobile device.
• Ensure Bluetooth function on your mobile device is ON.
• Move your mobile device closer to the vacuum.
• Go to your mobile devices preferences and turn ON permissions
for the BLACK+DECKER APP.
• Turn vacuum off and then back on and restart your mobile device.
Re-open the BLACK+DECKER App. Attempt to pair the robot
vacuum again. Be sure to press and hold the Start/Stop button (
3
)
button on the top of the vacuum for at least five seconds.
• Robot will not return
to dock.
• Robot is out of range to "see" the dock.
• Robot is obstructed by objects in the
cleaning area.
• Robot may not be paired to dock.
• Move robot closer to dock.
• Clear obstruction from robot's cleaning area.
• With the unit turned off, ensure the dock is plugged into a wall
outlet. Press and hold the charging dock pairing button (
28
) and
turn the robot power switch
(
1
)
to the ON position. Robot will
beep twice when pairing is successful.
• Scheduled cleaning will
not work.
• Vacuum was not reconnected to app after
robot was switched OFF.
• If at any time, the robot is switched to OFF position, the
scheduling function needs to be restored by reconnecting to the
app after the unit has been turned on.
• Suction power is weak.
• Filters are clogged, dustbin full.
• Clean dustbin and filters.
• Vacuum noise changes
during operation.
• Debris in rotating brush, wheel or side brush.
• AUTOSENSE in action - vacuum changes
suction power from carpet to hard surface.
• Remove debris from brush, wheel or side brush.
SEE YOUR BLACK+DECKER APP FOR OTHER TROUBLESHOOTING DETAILS
For assistance with your product, visit our website
www.blackanddecker.com
for the location of the service
center nearest you or call the BLACK+DECKER help line at
1-800-544-6986.
Summary of Contents for HRV420BP07
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