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1 1 T R O U B L E S H O OTING AND Q&A
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My Digital Display is showing SLEEP and dashes. What do I do?
This indicates that the Digital Display is not receiving transmissions from the Meter
Sensor, and the Display has gone to sleep to save battery life. Press any button on the
Display to wake it up. If the Display does not show data within two minutes, try these
steps, in order:
1. Move the Display closer to the Sensor. The Power Monitor has a range of about 60 ft.
(20 m), including transmission through an exterior wall. The range may be less if there
are metal walls or beams between the Sensor and the Display. Also, the range may
decrease as the batteries in the Sensor lose power, or in extremely cold weather. We
recommend lithium batteries for the Sensor if the temperature falls below freezing.
2. Inspect the Meter Sensor. Make sure that the batteries are not dead, and that the
Sensor is still properly aligned on the meter. Press the RESET button on the Sensor. The
STATUS light should light up solid, then begin flashing slowly (once per revolution for an
electromechanical meter). Refer to Section 3 if you need to re-align your Sensor.
3. Re-synchronize the Sensor and the Display. Bring the Display to within 2 feet of the
Sensor. Press and hold the prog/sync button on the Display until you hear two beeps and
the Display says “id”. Then press and hold the RESET button on the Sensor for 6
seconds. When you release the RESET button, the Display should beep, and “id” will
disappear. After two minutes, the Display should show data.
The power usage shown on my Digital Display is not updating or is
unusually low.
Try turning on an electric appliance that consumes a large amount of power such as a
stove or dryer. If the values on the Digital Display do not start to update within a few
minutes, then the Meter Sensor is likely not aligned correctly on your utility meter. Try
repeating the appropriate alignment steps described in the Instruction Manual.
The temperature shown on the Digital Display does not match weather reports
or appears to be incorrect.
The temperature shown on the Digital Display is the ambient temperature at your utility
meter; it may vary from other sources, such as TV weather reports, because of distance
and other factors. Also, if your utility meter is exposed to direct sunlight during any part of
the day, then the reading will be higher than normal. The reading will return to the correct
value when the utility meter is in the shade.
My Digital Display behaves erratically and shows illogical values.
Should your Digital Display start displaying any unexpected values, reset it to the factory
settings by pressing on the prog/sync and clr keys simultaneously. However, doing so will
erase all your existing rate entries and you will have to follow the instructions in this
Instruction Manual to set up and program your Digital Display again.
The total shown on my Digital Display does not match the total shown on
my electricity bill.
In order for the two totals to match, you would need to clear the totals on the Digital
Display on the exact day and time the utility company reads your meter. In addition, your
electricity bill may include fixed fees or taxes that are not proportional to your electric
usage. The total amount shown on the Power Monitor is accurate, but is really meant as a
reference to indicate how much power you have consumed since you last cleared the
totals. For example, if you clear the totals at the beginning of every monthly cycle, then
you can use the Power Monitor to compare against your monthly budget.
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1 1 T R O U B L E S H O OTING AND Q&A
to your electric meter. Use the tare feature to measure the consumption of your microwave
or toaster, and compare the value on the Digital Display to the value marked on the
nameplate of the appliance. If the numbers are off by a factor of 2 or more, you need to
change the Power Factor. Refer to section 03 in the Instruction Manual. Go out to your
electric meter and confirm the Power Factor (sometimes labeled Ks or Kt). On some larger
homes, there may be a sticker on the meter indicating that your utility has changed the
meter's Power Factor. Then, follow the programming instructions to enter a new value into
the Digital Display.
The consumption information shown on my Digital Display is not correct
and it jumps randomly.
S eve ral fa c to rs can affect the accura cy of the info rmation shown on your Digital Display and
t h ey all re l a te to inte r fe re n c e. If your neighbor also has a Power Monitor sys tem, you may b e
receiving their info rm a t i o n . In this case, you need to change the Meter Sensor address and
re - sy n c h ro n i ze the Digital Display. Repeat section 04 in the Instruction Manual, but press a n d
hold the RESET bu tton for fi ve (5) seconds. The Meter Sensor then selects a new addre s s
ra n d o m ly on which to base the sy n c h ro n i z a t i o n . Wi reless dev i c e s, such as weather s tations or
o l d - s tyle baby monito rs and cordless phones, transmit info rmation on fre q u e n c i e s similar to the
Power Monito r. If you have a wireless weather station, try turning it off bri e fly and check to see
if the Power Monitor Display re t u rns to normal opera t i o n . If it does, then check to see if yo u
can change the weather sta t i o n’s operating channel.
The Sensor Battery indicator shows a low battery level, but I installed fresh
batteries not long ago.
Regular alkaline batteries can become exhausted very rapidly when it is extremely cold
outside. If you are expecting an extended period of temperatures below 32°F (0°C), try
using lithium type AA batteries in the Meter Sensor. These batteries are commonly
available wherever you can buy batteries and they provide better performance in cold
weather.
The Meter Sensor appears to have detected my meter properly, but I only
see dashes (--) on my Digital Display.
This indicates that the Digital Display is not receiving transmissions from the Meter Sensor. Try
these ste p s, in ord e r:
1. M ove the Display closer to the Sensor. The Power Monitor has a range of about 60 ft .
(20 m), including transmission through an ex te rior wa l l . The range may be less if there are
m e tal walls or beams between the Sensor and the Display. A l s o, the range may decre a s e
as the batte ries in the Sensor lose powe r, or in ex t re m e ly cold we a t h e r. We recommend
lithium batte ries for the Sensor if the te m p e ra t u re falls below fre e z i n g.
2 . Inspect the Meter Sensor. M a ke sure that the batte ries are not dead, and that the Sensor
is still pro p e rly aligned on the mete r. Press the RESET bu tton on the Sensor. The STAT U S
light should light up solid, then begin flashing slow ly (once per revolution for an electro
mechanical mete r ) . Re fer to Section 3 if you need to re-align your Sensor.
3 . Re - sy n c h ro n i ze the Sensor and the Display. B ring the Display to within 2 feet of the
S e n s o r. Press and hold the pro g / sync bu tton on the Display until you hear two beeps and
the Display says “ i d ”. Then press and hold the RESET bu tton on the Sensor for 6 seconds.
When you release the RESET bu tton, the Display should beep, and “ i d ” will disappear.
A fter two minu te s, the Display should show data .
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