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Troubleshooting
Before calling for service, check the troubleshooting list of common issues.
If you are unable to resolve a problem, contact your locally authorized distributor.
PROBLEM
ISSUE
POSSIBLE CAUSE
SOLUTION
Water not hot
enough.
Too much water flowing
through the heater.
Reduce the flow rate of the water via the outlet
tap.
Reduction in the ambient
temperature.
Switch to higher temperature setting.
Water Pressure below of
0.5 bar (7 psi).
Check if the main water line stop valve is fully
open and that there are no other restrictions in
the water supply line.
Electrical Malfunction.
Have the Heater unit check by a qualified
eIectrician or contact your local authorized
distributor.
Water too hot. Not enough water flowing
through the heater.
Increase in the ambient
temperature.
Increase the flow rate via the outlet tap.
Switch to lower temperature setting.
Heater shut
off during use.
Interruption of main
electrical supply.
Check incoming power supply, MCB, switches
and supply cabling.
If problem persists, call your local authorized
distributor for assistance.
Water ceases
to flow.
Blockage of your hand held
shower head.
Clean or replace your hand held shower head.
Check to see that your shower head hose is not
twisted or blocked. It is necessary for the hose
to have a free passage of water.
No water supply.
Check if the main water line stop valve is fully
open and that there are no other restrictions in
the water supply line.
Water
temperature
varies from
hot to cold
during use.
Water pressure has
dropped below min. level.
Increase hot water supply.
No hot water/
Unit is not
working.
No electrical power.
Check the circuit breaker and check voltage at
the wiring block.
Low flow rate 0.5 bar (7 psi). Clean filter screen:
Turn circuit breaker off.
Open the valve to release pressure from the
unit.
Turn circuit breaker on.
If you have an issue and need further assistance,
please call: 1-888-746-6688