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Troubleshooting 

Bissell ProHeat 2X Select BS-9400F 

 

CONTENTS PAGE 

 

Consumer states unit will 

not spray to the floor

 and 

no spray  

from the upholstery tool…………………………………………………….Page 2 

 

Consumer states 

no or low suction…………………….…………………..Page 8

 

 
Consumer states unit 

will spray through the hose

, but 

not to  

the floor…………………………………………………………………………Page 11

 

 

Consumer states unit 

will spray at the floor

, but 

not through the  

upholstery hose………………………………………………………………Page 12 

 

Consumer states unit is 

releasing too much solution

 or only 

 

Shampoo……………………………………………………………………….Page 13 

 

Consumer states unit 

will not release any shampoo…………………….Page 14

 

 

Consumer states

 no suction through the upholstery hose

 but does  

have suction at the floor

…………………………………..………………......Page 16 

 

Consumer states the

 water

 that is

 sprayed out is not hot…………....…Page 17

 

 

Consumer states the 

brush roller will not turn…………………………...Page 18

 

 

Consumer states the unit has 

no power……………………………………Page 21

 

 

Consumer states the 

unit drags on carpet………………………………..Page 22 

 

Consumer States the 

Tank-In-Tank is leaking

 at base of the 

tank

……………………………………………………………………...………Page 23 

 

Consumer states 

unit is very noisy…………………………………….….Page 24

 

 
 
 
 
 
 

 
 
 

Summary of Contents for ProHeat 2X Select BS-9400F

Page 1: ...12 Consumer states unit is releasing too much solution or only Shampoo Page 13 Consumer states unit will not release any shampoo Page 14 Consumer states no suction through the upholstery hose but does...

Page 2: ...d forth too quickly When this happens the red Water Level Indicator will rise and create a shut off mechanism over the hole where red Lint Filter Basket sits to prevent water getting into motor area I...

Page 3: ...ated in machine completely Switch power switch OFF O The Pump may have lost prime To re prime pump switch power switch OFF O Hold Trigger on handle in for 1 minute Ensure Tank Lid is securely hooked i...

Page 4: ...ack valve Hold the tank upright and push in the black X valve Does water come through the X valve Yes proceed to solution 4 No X valve may be blocked internally Advise customer to call Bissell Free Ca...

Page 5: ...side of the machine is facing down Remove the clear end cap by unscrewing the 2 black screws on the end cap taking care not to drop the screws into the unit Also remove the 1 Silver screw in the midd...

Page 6: ...aged or full of debris Yes remove debris and hair with soft cloth and scissors or order replacement brush assembly if appropriate Brush Rolls can be removed by pulling them off the metal rods and repl...

Page 7: ...Large Brush Belt has it come off the Brush end Yes refit by re attaching the Large belt on the cogs of the lower bottom brush roller No is the Large Brush Belt damaged or broken Yes Advise customer to...

Page 8: ...d needs to be emptied and refilled with clean water or bumping an object or moving machine back and forth too quickly When this happens the red Water Level Indicator will rise and create a shut off me...

Page 9: ...machine and ensure it is sitting securely to ensure it is air tight Turn on machine is there suction now Once the lid is in a secure locked in position Lift grey latch on back of tank up and over clea...

Page 10: ...gent so that it is clean Pull red plastic flap up and hold it away from red Lint Filter with one hand Then with your other hand lift small tab on the side of the red Lint Filter Basket to remove red L...

Page 11: ...element may be clogged This is caused if machine is not flushed out after use When solution is not flushed out and is left to sit in machine it turns into a powder like substance and clogs machine Se...

Page 12: ...the end of an unfolded paper clip Does the unit spray now No stretch the hose out and give it a few light tugs to release any kinks in the internal water supply hose Does it spray now No refer custome...

Page 13: ...ngs are detachable and need to fit over the straw others are molded to the cap No Fit O ring securely problem solved Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of...

Page 14: ...e straw others are molded to the cap No Fit O ring securely problem solved Yes remove SmartMix bottle solution tank from unit Yes the neck of the SmartMix bottle may be undersized therefore the cap wi...

Page 15: ...ess trigger for 30 seconds turn unit back on and it should spray again Press the trigger and flip the SmartMix knob back and forth from Rinse setting to High Traffic 4 times Stop on High Traffic setti...

Page 16: ...ery hose but does have suction at the floor Solution 1 Yes problem solved No Flick it backwards towards you from Brush setting to Suction setting Is there suction now On the Turbo brush attachment is...

Page 17: ...is the power switch and red heater switch on the unit switched to ON l position Yes NOTE The heater will increase the water temperature by 25 f You should start with hot tap water in the bladder Empt...

Page 18: ...h on the edge of the mat Only clean mats that are large enough to clean without catching edges of the mat 2 Press trigger only while making a backward pass over floor surface not while moving forwards...

Page 19: ...ersing the steps above If the small Brush Belt is damaged or broken advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement small Brush Bel...

Page 20: ...Large Brush Belt has it come off the Brush end Yes refit by re attaching the Large belt on the cogs of the lower bottom brush roller No is the Large Brush Belt damaged or broken Yes Advise customer t...

Page 21: ...of tool caddy holes Yes problem solved In order for the unit to operate the upper handle must be fully inserted into unit as the power switches for the unit are located in the upper handle Ensure the...

Page 22: ...nozzle is tight Does the machine drag now No problem solved Yes Is the plastic around the screw cracked No refer customer to an Authorized Service Centre Switch machine OFF O Unplug machine from the o...

Page 23: ...entre Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement Tank Yes reattach gasket by pushing the red rounded portion over the lip of t...

Page 24: ...24 Call Servicing Guide ProHeat 2X 9400F doc Consumer states unit is very noisy Solution 1 This is quite normal as the unit requires a lot of power to get deep down and extract all the deeply embedde...

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