15
BISSELL.com
Troubleshooting
Problem
Possible causes
Remedies
Reduced or no
spray through
Foot of machine
Clean Water Tank may be empty.
Refill tank.
Clean Water Tank may not be
seated completely.
Turn power OFF. Remove and reseat tank.
No spray
through hose
& tool
The hose to your machine is not
primed or may have lost prime.
1. With the machine OFF and unplugged, remove the nozzle from the Foot. Place a ballpoint pen in the black
cylinder next to the screw. When water bubbles up, remove the pen. Reassemble the nozzle and hose.
2. Hold end of hose below water level in tank to prime.
3. With the Clean Water Tank full of water, the machine OFF and RECLINED, press the CleanShot button ON
and wait for the CleanShot to drain for a few seconds. This will re-prime the machine.
Clean Water Tank may be empty.
Refill the tank.
Clean Water Tank may not be
seated properly.
Turn power OFF. Remove and reseat the tank.
No spray
through
CleanShot
Clean Water Tank may be empty.
Refill the tank.
Clean Water Tank may not be
seated properly.
Turn power OFF. Remove and reseat the tank.
The machine is not reclined.
Press the Recline Pedal and bring the handle down to recline the machine.
Pump may have lost prime.
With the machine OFF and unplugged, remove the nozzle from the Foot. Place a ballpoint pen in the black
cylinder next to the screw, when water bubbles up, remove the pen, reassemble the nozzle before
cleaning again.
CleanShot
continues spray
when machine
is OFF
CleanShot button is not in the off
position.
Press the CleanShot button to turn it off. The button window will show the colour red and a “O” symbol
when it is in the off position.
Loss of suction
power
Dirty Water Tank may not be seated
properly.
Pick up the tank and reseat so it fits in the machine.
Dirty Water Tank has picked up
maximum amount of dirty water
and has reached the full line.
Empty tank.
Rubber Tab on Dirty Water Tank is
not sealed tight.
Check the Rubber Tab on the tank and press firmly on all edges to secure it tightly
(see step 4 on page 11 for detail).
Accessory Hose Door may not be
closed tightly in place.
Check the Accessory Hose Door and make sure it is closed tightly – it should be locked into place.
Nozzle may be clogged from pet
hair or debris.
Use the Nozzle Clean Out Tool and follow steps on page 12 for “Maintaining the Brush Roll & Nozzle”.
Brush Roll cover not fully snapped
into place.
Remove and replace the nozzle and Brush Roll cover; Follow step 6 from page 12 and make sure you
hear both buttons click into place.
No power
Cleaning Mode Switch mistaken for
Power Switch.
Flip the Power Switch on the left side of the machine to turn it ON.
Outlet may not be active.
Try plugging in a different device that uses a grounded outlet to test for power from the outlet.
Leaking tank
Tank may have been overfilled.
1. Make sure your tank has the water and formula in it that you’ve prepared.
2. With the cap twisted on tightly, hold your tank at an angle, over a sink or drain, so any extra water can
pour out of the space.
3. Wipe the tank dry with a cloth.
Water may be caught in space
between the tank and the tank’s
handle.
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and
disconnect plug from electrical outlet before performing maintenance or troubleshooting.
