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14
Problem
Possible Causes
Remedies
Reduced spray
OR no spray
Clean Water Tank may be empty.
Refill tank.
Clean Water Tank may not be seated completely.
Turn power OFF / Remove and reseat tank.
System isn’t completely primed.
Hold trigger for 10 to 15 seconds.
Brush Roll Window is not latched in place.
Turn power OFF / Re-install Brush Roll Window.
Not holding trigger to spray solution.
Hold Spray Solution Trigger continuously while using the
machine.
Spray tips on foot clogged.
Use a paper clip to clean the spray tips located
underneath the Brush Roll Window.
Loss of suction
power
Tanks may not be seated properly.
Turn power OFF / Remove both tanks and reseat them so
they fit properly.
Dirty Water Tank has picked up maximum
amount of dirty water and has reached full line.
Empty tank and make sure to make slow cleaning passes
back and forth while cleaning.
Brush Roll Window is not latched in place.
Turn power OFF / Re-install Brush Roll Window.
Debris channel in foot is clogged.
Clean the channel with a paper towel.
Filter clogged by debris.
Remove debris clogging the filter screen and clean the
filter.
Brush Roll is
not turning
and/or
3 solid red LED
lights
Brush Roll is not installed properly.
Turn power OFF / Ensure machine is OFF and follow
instructions on page 14 for replacing Brush Roll.
Machine is standing upright.
Recline machine to turn the Brush Roll on.
Obstruction has caused Brush Roll to stop
rotating.
Turn power OFF / Remove Brush Roll Window and Brush
Roll to clean hair and string off of brush ends.
Machine won’t
turn ON
Obstruction has caused Brush Roll to stop and
shut down machine indicated by 3 solid red LED
lights.
Remove the Brush Roll Window and Brush Roll to clean
hair and string off of brush ends. Re-install components
and power ON.
Handle not inserted properly into Body of
machine.
Remove the Handle and re-insert into the body of the
machine making sure to push down until you hear a
“click”.
Battery is dead.
Place unit on 3-in-1 Docking Station and let charge for
4 hours.
Machine is
leaking
Cap of Clean Water Tank is not closed properly.
Remove the Clean Water Tank and re-apply the cap.
Machine is
streaking
Too much water applied.
Go over area without spraying down water.
1 solid LED light
Charger component failure.
Contact Consumer Care.
2 or 3 LED red
lights flashing
Internal error.
Turn machine OFF and let cool for ten minutes, then turn
machine ON. If issue does not resolve, contact Consumer
Care.
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power OFF and disconnect plug
from electrical outlet before performing maintenance or troubleshooting checks.
