Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off
and disconnect polarized plug from electrical outlet before
performing maintenance or troubleshooting checks.
Problem
Possible causes
Remedies
Vacuum
won’t turn on
Battery isn’t fully charged
Charge battery. Follow charging
battery instructions on page 5
Wrong charger being used
Be sure to use only the charger
supplied with your product. The label
on the detachable hand vacuum will
list which charger can be used.
Brush roll
not turning
Brush roll is jammed
Remove obstruction.
Follow instructions on page 7
Brush roll needs to be reset
Follow instructions on page 7
Broken brush roll belt
Visit www.bissell.com or call 1-800-811-
183 for Australian inquiries or 0800-
247-735 for New Zealand inquiries.
Vacuum
cleaner
has low
suction
Dirt container is full
Empty dirt container
Dirt container is not installed
properly
Position container correctly and
snap firmly into place
Foot is loose
Make sure foot is fully inserted into
body of unit
Filters need cleaning
Follow filter instructions on page 7
Filters need replacing
Visit www.bissell.com or call 1-800-811-
183 for Australian inquiries or 0800-
247-735 for New Zealand inquiries.
Clog or obstruction in foot area
Detach foot from main body and
examine and remove clog from ports
Visible dirt
escaping from
cleaner
Dirt container is full of debris
Empty dirt container
Filter is missing or installed
incorrectly
Check filter for correct installation
Dirt container installed incorrectly
Position container correctly and
snap firmly into place
Vacuum won’t
charge
Machine is in the ON position
Set the machine in the OFF position
Not the correct charger
Use only the charger that comes with
the machine
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
Thank you for selecting a BISSELL product.
For any questions or concerns, BISSELL is happy to be of
service. Contact us directly at 1-800-811-183 for Australian
inquiries or 0800-247-735 for New Zealand inquiries.
Please do
not return
this product
to the store.
9
www.BISSELL.com
