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How Do I Resolve Problems?
Problems with your CardioMessenger are
easy to identify, and they are ususally easy
to resolve.
Light 3
Yellow illumination –
When this light is
continuously
illuminated yellow, the Cardio-
Messenger was not able to end its self-test.
Solution –
Reset the CardioMessenger.
If light 3 is still illuminated yellow, inform
your physician. You will find information
on a reset in “How Do I Reset the Cardio-
Messenger?” on page 34.
Yellow flashing –
When this light continu-
ously flashes yellow, the CardioMessenger
cannot connect to the Service Center.
Solutions –
Check if the charging station
is connected to the power supply and if
the cables from the charging station to
the telephone wall outlet are loose.
Check that the standard telephone line is
not dead, i.e., the CardioMessenger is not
blocked by other devices.
Check if you are able to dial toll-free
numbers with your telephone. If this is
generally not possible, have this service
set up for you by your telephone provider
or inform your physician.
Note:
The CardioMessenger is designed to
operate with standard analog phone lines
providing Plain Old Telephone Service
(POTS). Compatibility with other phone
lines or services (e.g., Voice over IP (VoIP)
via analog or digital lines, cable TV phone
lines or ISDN) is not guaranteed. In these
cases compatibility testing at the patient’s
home is recommended. Proper set up of
CardioMessenger.book Page 32 Monday, March 4, 2013 6:07 PM