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Document# 430-00146-01
© Copyright 2003 - 2005, Bioscrypt Inc. All rights reserved.
Bioscrypt One Year Limited Warranty Policy
Bioscrypt warrants to the original consumer purchaser (“Customer”) that new
Bioscrypt products will be free from defects in material and workmanship for one year
from the date the product was shipped from Bioscrypt. For replacement products
the warranty on the replacement unit is the remainder of the warranty on the original
product or ninety (90) days, whichever is longer. The Customer is responsible for
making any claims for shipment damage (evident or concealed) with the freight
carrier. Bioscrypt must be notified within thirty days of shipment of incorrect materials.
If a defect is discovered, Bioscrypt's sole obligation shall be to repair or replace the
Bioscrypt product(s) at its sole discretion at no charge, provided it is returned to
Bioscrypt during the warranty period and is shipped freight and insurance prepaid.
Merchandise must be properly packaged to prevent damage during shipping.
Before returning a Bioscrypt product, contact Bioscrypt Technical Support to obtain a
Return Material Authorization (RMA) number. No product may be returned whether
in warranty or out of warranty without first obtaining approval from Bioscrypt. The
model number, invoice number, and serial number may be required for warranty
service.
This warranty shall not apply to any product or any part of a product, which in the
judgment of Bioscrypt, has been subjected to misuse, negligence, alteration,
accident, improper maintenance, or damage by excessive physical or electrical
stresses. Tampering, such as opening the housing of a biometric reader or replacing
parts will void this warranty. The warranty is void if the serial number of the Bioscrypt
product has been defaced, altered, or removed or if the product has been
modified. Repair and replacement parts will be furnished on an exchange basis and
may be either reconditioned or new. All replaced parts or products become the
property of Bioscrypt. This warranty may also be voided for failure to comply with
Bioscrypt’s return policy.
The warranty is not applicable to:
Abnormal wear and tear
Damage caused during installation
Damage caused by the equipment or system with which the biometric reader is
used
Damage caused by modification or repairs not made or authorized by Bioscrypt
Damage caused by improper packaging
Damage caused by lack of ESD protection
Merchandise that is determined to be stolen
