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If the smartphone app closes during a test, you can sync to the test by reopening
the app and pressing the incomplete runs option. This will display the previous
incomplete run. See Recovering & Reattaching Test Data for more details.
I reconnected to the wrong thermocycler...
If you accidentally reconnect to the wrong thermocycler, the app will notify you
that you are connected to the wrong thermocycler and not fetch any data from the
current run.
How do I stop a test?
While the test is running, you have the ability to press the stop run button. Doing so
will prompt the mobile app to ask you to confirm that you would like to stop the
test in progress. Upon stopping, your run will be saved to the current point, and
available in the test results section of the mobile app.
The thermocycler failed to start test…
If your run fails to start, the app will return to the home screen and have you restart
the setup of your test. Restart the thermocycler then reconnect the smartphone. If
starting still fails after many retries, please contact
The USB failed to send the protocol...
Make sure your thermocycler is on. If on and still failing, power cycle your
thermocycler and go through the setup again.
Franklin™ PCR Thermocycler User Manual
© Biomeme, Inc. 2019
Version 1.2