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IFU_MAL_EN_V6
9. TROUBLESHOOTING
CAUTION
- Never attempt to access the internal hardware of the device.
- When a functional testing is not successful and if the given recommendations do not solve
the issue, you are prompted to contact a BIOCORP PRODUCTION authorized dealer.
9.1 TROUBLESHOOTING MALLYA WITH VISUAL AND AUDITIVE BASE SIGNALS
When a visual or audible signal occurs on your Mallya, check the cause and follow the
indications listed below to solve the issue:
SIGNAL
CAUSE
TROUBLESHOOTING STEPS
Red LED
Mallya error
Remove Mallya
from pen.
Re-calibrate Mallya if the light indicator is
flashing
orange
(
see
section 5.2.2.
)
If the issue persists and the light is still
red:
reset the system (
see
section 9.3.
)
Then, try to pair Mallya to your
smartphone (see
section 5.4.2
.)
If the problem is not solved, please
contact a BIOCORP PRODUCTION
authorized dealer.
Orange LED (rapid flashing)
Calibration in progress:
Slowly
tilt the Mallya side to side to
calibrate (
section 5.2.2.
)
A
green
light will appear for 2 seconds
upon successful calibration (with a beep,
then the
green
light will turn off).
Alternating
orange
and
green
flashing (rapid flashing)
Mallya device is correctly
positioned onto the pen but
must be paired.
Pair Mallya to your smartphone (see
section 5.4
.)
Orange
LED (slow flashing)
(every 15 seconds)
Battery is low.
Plug in and charge the Mallya base (see
section 5.2.1.
)
Orange
LED
Mallya position error on
pen,
Or
The button is not turned
back to the dose “0”
Make sure that:
-
the Mallya window and the pen dose
window are properly aligned, and
-
the Mallya button is correctly pushed
onto the pen
(please see the “cautions
recommendations below this table)
Or
-
the button is turned back to the dose
“0”.
Table 14 - Troubleshooting with visual and auditive base signals
