9
Customer Support Contacts
Note: If you experience any problems with your instrument, please refer to the troubleshooting
guide on page 8. If you require further assistance, please contact customer support at
http://www.biochrom.co.uk/content/1/11/support.html
Customer Support ROW
+44 (0)1223 427890
Customer Support US
Service, Repair or Return
Good laboratory practice recommends that the unit be periodically serviced to ensure the unit is
suitable for purpose. It is recommended that the instrument be serviced annually. You can arrange
this through your distributor. Prior to Inspection, Servicing, Repair or Return of Medical and
Laboratory Equipment the unit must be decontaminated.
A returns policy operates on this equipment. Before returning the equipment to the distributor or
manufacturer
Fill in a returns request form. Available from the web site or your local distributor
Return the unit together with a completed declaration of contamination status form.
Available from the web site or your local distributor
Please note that instrumentation will not be accepted for servicing or return until a
completed declaration has been received
Instrumentation that has not been cleaned sufficiently or decontaminated may be subject
to additional charges and return delay
Disposal
Decontamination
In use this product may have been in contact with bio hazardous materials. Before
disposal all accessories should be removed and thoroughly cleaned in disinfectant
and then rinsed with distilled water. All outside surfaces and sample chamber walls
must be wiped down with disinfectant wipes suitable for purpose
WEEE
A label with a crossed-out wheeled bin symbol indicates that the product is
covered by the Waste Electrical and Electronic Equipment (WEEE) Directive and is
not to be disposed of as unsorted municipal waste. Any products marked with this
symbol must be collected separately and in accordance with local regulatory
practice.
