10
Juice is
leaking over
the base
Due to the drum seal located in the bottom of the
bowl not being watertight some leaking may occur.
The seal has been designed this way to prevent
excess heat caused by the friction against the silicone
as the auger is turning. If you are experiencing a large
amount of leaking it may be time to replace the drum
seal, please contact the Customer Care Centre or
website for ordering replacement parts.
The bowl
shakes when
squeezing
A slight shaking of the motor while in operation is
completely normal. Variations beyond this depend on
the fibre components of the ingredients. Hard or tough
ingredients such as carrots and beetroots may cause
the bowl to shake more than soft and juicy ingredients.
My juice is a
little pulpy,
how can I fix
this?
1. Make sure the yellow silicone plug is fully inserted
into its slot. This part is removable to assist with
cleaning but is often not reinserted correctly. It
acts as a pressure point to ensure that the pulp is
ejected from the pulp tube.
2. The outlet can sometimes get blocked if
ingredients are fed too quickly into the juicer.
Please try slowing down the rate at which you insert
produce into the juicer.
3. Try cutting ingredients into smaller pieces (3 to
5cm) so the vertical auger will be able to fully crush
and process before the next ingredient is fed in.
4. Fresh and refrigerated ingredients will have firmer
fibres and greater water content and will be less
pulpy in constitution.
5. Over time, the silicone spinning basket blades may
become blunt. Please contact the Customer Care
Centre or website for ordering replacement parts.
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