Customer/Warranty Service: 800-595-9605
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Frequently Asked Questions
Q. Why is my heater still running after I have turned it off?
A. You will hear the heater fan running after you have turned the power off—this
is to allow the heater to cool down, protecting the unit’s components from
overheating. Please take care to not unplug the heater while it is in operation and
while it is running the cool-down cycle.
Q. Can I use the heater to heat multiple rooms at the same time?
A. The heating capability will depend on your floor plan, the insulation factor
and the room size. Ceiling fans will help move heat around in rooms with many
large windows but normally this is not necessary. Placing the heater in a central
location will also help move heat between rooms.
Q. Will my heater work in damp or moist areas?
A. Using the heater in a damp or moist area such as a bathroom, pool room, or
sauna room is effective but not recommended for the heater unless in constant
use. Although the heater is designed to work effectively with natural humidity,
we suggest you keep the heater away from areas that accumulate moisture.
Q. Will my heater work in areas without insulation?
A. The heater will work in garages, basements and unfinished rooms. However,
please bear in mind that the effectiveness of your heater depends on how well
the area is sealed and insulated. As with any heater, the better the walls, floor and
ceiling are sealed and insulated, the more heat is absorbed into the objects in the
room.
Q. Why is my heater’s display showing only a line of dots?
A. The heater goes to a screen saver mode 3 minutes after you finish setting it.
Your heater will activate the heat cycle automatically when the temperature of
the room falls below the temperature you set. The heater will also pop out of
screen saver mode when any button is pressed on the Control Panel. Screen
Saver mode does not affect normal operation.
Q. Can I use multiple heaters in an area?
A. Depending on the size of the area, you may wish to use multiple heaters. Your
heater is rated at 12.5 amps so each heater must plug into an independent 15
amp, or greater, circuit.
Q. How does the BioSmart® Heater save me money?
A. The patented quartz heating elements in the BioSmart™ produce infrared heat
waves which heat objects in the room quicker than conventional radiant heat
waves. Using this type of heat can save up to 50% on your heating bill.
