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If you have difficulty with your phone, please try the suggestions listed below.
Problem Cause
Solutions
No dialling tone when pressing
a. The connection cord of the base
station is not plugged in.
b. The adapter cord is not plugged in
correctly in the base station.
c. Another handset is using the base
to make a call.
d. Wrong telephone line cord.
a. Check the connections. Unplug
and plug back in the mains.
Check that the telephone line cord has
been plugged into the base station and
the phone socket.
b. Check the mains adapter is firmly
plugged into the mains socket and into
c. Wait until the line is unoccupied.
d. Use the original line cord supplied.
When connected to a PBX, no and/or
wrong connection after dialling.
Dialling prefix is needed.
Insert the dialling prefix
"OUT OF RANGE"
is displayed on
a. Base station out of range.
b. Base station not connected to mains.
a. Reduce the range.
b. Connect base station to mains.
The call does not work.
Service not activated or wrong
operator or wrong dialling mode setting.
Check your Subscription with network
or change the dial mode.
a. No display on cordless handset.
a. Empty battery
a. Recharge cordless handset battery
Answering Machine
The unit does not record new
messages.
The answering machine is turned off.
Turn on the answering machine.
The caller cannot leave a message.
a. The answering machine is turned off.
b. Message memory is full.
a. Turn on the answering machine.
b. Erase unnecessary messages.
I cannot operate the answering
machine remotely.
a. You are entering the wrong remote
access code.
b. You are pressing the dial keys too
quickly.
c. You are using a pulse telephone.
a. If you forget the remote access
code, reset to the default settings.
While recording an outgoing message
or listening to messages, the unit rings
and recording stops.
A call is being received.
Answer the incoming call and try again
to record your outgoing message later.
This telephone is not equipped with an earth function! Therefore some of
the functions may be limited when used in PBX systems.
<TALK> or <SPEAKERPHONE> key
If the fault persists:
Disconnect all other instruments connected to the same line as this, and try
to make a call.
Disconnect the base unit from the telephone line and plug a different phone
into the master socket. Try making a call. If this works the line is ok.
If the call does not work, and you are using a two-way socket adapter,
remove it and plug the telephone directly into the socket. If the call now
works, the adapter may be faulty.
c. Answer Only mode is set.
c. Change to Answer & Record mode.
TROUBLESHOOTING
the base station.
b. Press each key firmly.
c. Try again using a touch tone phone.
cordless handset.
d. The remote access feature is not
activated.
d. Activate the remote access feature.
b. No display on the base.
b. Mains power not connected.
b. Check the mains adapter is firmly
plugged into a mains socket and into
the base unit.
If you still cannot make a call, the fault may be on the exchange line, so
contact your telephone line provider.
If you still cannot identify the cause of the problem, contact the Helpline on
0845 345 9677 (UK only).
