BillTouch PP7M31HX User Manual Download Page 35

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Summary of Contents for PP7M31HX

Page 1: ...BillTouch PP7MX PRINTER USER S MANUAL www billtouch in ...

Page 2: ...r on the stable surface If the printer falls down it may be broken and hurt you 2 If you find a strange smoke odor or noise from the printer unplug it at once and call your dealer 3 Do not try to disassemble repair or remodel it for yourself Call your dealer if you need these services 4 Do not let water or other foreign objects in the printer If this happened switch off and unplug the printer befo...

Page 3: ...F TEST 7 5 MAINTENANCE 7 6 TROUBLESHOOTING 8 7 Printer Tool Instruction 9 7 1 Communication Setting 9 7 1 1 Ethernet Printer 9 7 1 2 Serial Printer 11 7 1 3 USB Printer 12 7 2 Parameter Setting 13 7 3 Logo Setting 15 7 4 Other Setting 16 7 5 Printing test 17 8 Printer Driver Installation Instruction 20 8 1 Printer Driver Installation 20 8 2 How to Know the Connect Port 24 8 3 How to Config Connect...

Page 4: ... 24 dots Number of columns 48 columns Barcode type UPC A UPC E Code128 EAN128 Jan8 Jan13 EAN Interleaved 2 of 5 Codabar Data receiving buffer 16KB Flash memory 16Mbit Interface USB RS232 Ethernet USB Cash drawer driver 1 ports compatible with EPSON Printer head life 150km recommend to use high quality thermal paper such as OJI PD 160R or BillTouch paper Paper cutter life 1 000 000 times Cash drawe...

Page 5: ...2 1 2 Appearance 1 3 Accessories User manual AC adapter AC power cord Paper roll Power switch Upper cover switch USB cable ...

Page 6: ...inter head please use high quality thermal paper such as OJI PD 160R or BillTouch paper 1 Make sure that the printer is not receiving data otherwise data may be lost 2 Open the printer upper cover by pressing the cover button as picture 1 3 Insert the paper roll to the printer as picture 2 Picture 1 upper cover button Picture 2 ...

Page 7: ... paper to make it parallel with the alignment line as picture 4 and then close the upper cover by pressing its front middle part until you hear a click sound 6 After closing the upper cover tear off the paper as picture 5 Picture 3 Thermal sensitive side the alignment line Picture 4 close the cover by pressing here Picture 5 ...

Page 8: ...ach the other end of the cable to the computer 3 If the cable connector is shown as picture 6 tighten the two screws on both sides of the cable connector after connecting Power indicator light To prompt error To prompt the paper is run out Press the button once to advance paper once line You can also hold down the Feed button to feed paper continuously Picture 6 ...

Page 9: ...er cord Otherwise you may damage the power supply or the printer 1 When not using the printer make sure that the printer s power switch is turned off and the power supply s power cord is unplugged from the electrical outlet 2 Make sure the switch is off when plug or unplug the power 3 Check the label on the power supply to make sure that the voltage required by the power supply matches that of you...

Page 10: ... the dust is not cleaned in time it will lead to defective cooling High quality thermal paper is able to reduce the possibility of polluting the printer head and almost no need to clean it 1 Open the printer cover and remove the paper if exists 2 Clean the printer head with a cotton swab moistened with alcohol solvent 3 Clean the platen roller and paper end sensor with cotton swab moistened with w...

Page 11: ...problem still exists contact our after sales service center 5 Some columns could not be printed a Make sure the printer head is not stuck with dust Otherwise please clean it b Make sure there is not a paper jam If there is remove it c If the problem still exists contact our after sales service center 6 Paper feeding unsteadily a Make sure the rubber platen is not stuck with foreign matter If not c...

Page 12: ...your printer communication interface 7 1 1 Ethernet Printer If your printer is Ethernet select TCP IP as the following picture Input IP address of the printer which is displayed on the self test page Note When you first connect to a printer using Ethernet you need to change the IP address of the connected device so that it is on the same network segment as the IP address of the printer After succe...

Page 13: ...on Test F2 to test communication If there are no errors pop up window will be shown as follows Otherwise the failure window will be displayed Users should correct the communication setting until pass the communication test ...

Page 14: ...the following picture Note Port Select the COM Port from the Port drop down list according to your communication port Baud Rate Select the baud rate from the drop down list according to the baud rate of your printer Communication Test F2 Refer to chapter 7 1 1 in this manual ...

Page 15: ... is USB printer select USB as the following picture Note When the USB printer is equipped with USB virtual serial port select USB Virtual Serial Port Otherwise select USB Printer Communication Test F2 Refer to chapter 7 1 1 in this manual ...

Page 16: ...ows Note Input the new IP address of the printer which is on the same network segment of the IP of the device which the printer connected with Choose the baud rate according to the actual need Density is used to adjust the printer density It is usually set to 1 Click upload parameters Click download parameter ...

Page 17: ...14 Click OK ...

Page 18: ... Navigation menu The window is displayed as follows Note the size of the logo file should be less than 8KB as shown in the following picture The width and height mean pixels of the width and height of the logo picture Here you can open logo file download logo print logo or clear logo ...

Page 19: ...e window is displayed as follows Here you can set language of the printer tool test the function of drawer Voice function is reserved and this model is not supported at present Download programs and fonts only if the printer program fonts are damaged please use with caution ...

Page 20: ...st To test the printing effect please click Printing test in the Quick Navigation menu The window is displayed as follows There are three methods to test printing The first method You can click here to print a test page ...

Page 21: ...18 The second method Then click Send the printer will print a page You can also input contents here ...

Page 22: ... third method If you need to send ESC POS commands directly please input the commands in this text box such as 1B 2C Then tick HEX Confirm the commands and click Send and the printer will execute the commands ...

Page 23: ...ver is suitable for Windows XP system Windows 7 Windows 8 and Windows 10 8 1 Printer Driver Installation Connect the printer to PC and double click Setup exe in the file BillTouch Printer to install the printer driver Type 1 Choose COM LPT Click OK Click Setting to config the connect ports Choose the right connect port from the drop down list ...

Page 24: ...21 Click OK Choose Hardware Click Install ...

Page 25: ...22 Type 2 Choose TCP Click OK Input the IP which is in the same network segment of the printer Click Install ...

Page 26: ...se the printer If the printer could not work you can refer to Chapter 8 2 to see the connecting port and make sure that the connecting port you choose is correct and is not being used then refer to Chapter 8 3 to configure port Choose USB Click OK Click Install ...

Page 27: ...o Know the Connect Port Connect the printer to the computer follow steps below to know which port is connected Right click This PC icon on the desktop and choose Manage Click Device Manager Then click Ports COM LPT ...

Page 28: ...25 Serial printer connect port USB printer connect port Here you can see the connecting port of serial printer Here you can see the connecting port of USB printer ...

Page 29: ...Printer properties varies slightly from system to system No matter what system your PC has been installed the goal is to find the location of Printer properties If your PC is installed with WIN7 system please follow the below steps to enter Printer properties interface Right click BillTouch Printer choose Printer properties Click Devices and Printers in start menu ...

Page 30: ...27 If your PC is installed with WIN10 system please follow the below steps to enter Printer properties interface Right click This PC icon on the desktop and choose Properties Click Control Panel Home ...

Page 31: ...28 Click View devices and printers Right click BillTouch Printer choose Printer properties ...

Page 32: ...apter 8 2 For example the connecting port of the printer known from Chapter 8 2 is COM2 so you should choose COM2 in the following interface Step 3 Configure port Note USB printers could skip this step and go to step 4 directly Click it Choose this item Select the connecting port Click it ...

Page 33: ...30 Step 4 Finish port configuration Click OK Choose Hardware Choose the item General Click it to print test page and then click Close ...

Page 34: ...31 Sample of Test Page Note there is the information about computer name printer name and port name etc on the print test page The printer can be used ...

Page 35: ...suggestion It s our honor to offer the best solution and attention for you You can contact us as following ways Website www billtouch in Email sales billtouch in YouTube BillTouchPOS Facebook BillTouchPOS Twitter BillTouchPOS Instagram BillTouchPOS We will response within one business day Thank you so much for your time and patience ...

Page 36: ...DPP7M01INV0 BILL 01 ...

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