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Warranty Policy
General Warranty Information:
Warranty applies to the original retail purchaser only and is not
transferable. Proof of purchase is required for all warranty claims.
Auction Sales Policy:
Products purchased through auction type websites, such as EBay, are subject
to the return and warranty policies of the seller. Please make sure you understand their service and
return policies before any funds are exchanged. Biketronics Inc. will warranty products purchased
this way but the customer will be responsible for all shipping costs.
Satisfaction Guarantee:
Products purchased directly from Biketronics Inc. come with a 30 day
satisfaction guarantee. Refunds exclude shipping charges and a 7% restocking fee. For a full refund:
products must be in excellent condition and kits must be complete in original packaging. *Biketronics
products that are purchased through a dealer are subject to the dealers return policy.
Warranty Coverage on Aftermarket Radios:
Radios purchased from Biketronics Inc. come with the
manufactures warranty. Warranty does not cover damage due to improper installation, shipping,
handling or water damage caused from failure to use a protective cover. This coverage is handled by
the customer through the radio manufacturer. Biketronics Inc. can handle this process for a handling
fee and all shipping costs.
Warranty Coverage on Biketronics Inc. Products:
All products manufactured by Biketronics Inc.
come with a lifetime warranty. Warranty does not cover damage due to improper installation,
shipping or handling.
Exclusions:
Any defects resulting from water damage, fire, acts of nature, misuse, abuse, modification,
improper installation, vehicle crash, or any type of impact will void the warranty. We will not be
responsible for damages to motorcycles resulting from the use or misuse of the product. In no
event shall Biketronics Inc. be liable for any damages whatsoever (including consequential damages,
incidental damages, or damages for loss of use, loss of time, inconvenience, or other losses) arising
out of the use, misuse, or inability to use our product. Biketronics Inc. reserves the right to change
the design of its products without any obligation to modify any previous product.
Repair or Replacement:
If your product is not functioning properly, please call us at 1-800-735-2419
as soon as possible so we can assist you in diagnosing and resolving your product problems. In cases
where a product is defective, please call us for an RMA (return merchandise authorization) number.
If the product is found to be defective and covered under warranty, it will be repaired or replaced
at our option.
Any charges accrued for removal, installation, reinstallation and shipping will not be
covered by this warranty.
Damaged or modified equipment:
will be subject to a charge equal to the parts and labor required
to return the product to as-new condition. This includes damaged wires, connectors, housings and
shipping damage. If the product is not found defective Biketronics Inc. will return the product at the
customers cost.
International Customers:
Customer will pay shipping on all warranty services.
Warranty repair:
repair or replace shipping time: We will ship out a repaired or replacement unit after
receiving and testing, 6-8 business days from arrival at biketronics. There is a refundable core charge
if Biketronics sends a replacement part before receiving the defective part. The old/defective part
must be returned within 60 days.