13
10. Troubleshooting
Fault
Cause
Solution
No
indications,
no response
1. Inadequate battery power
2. Battery is damaged.
3. The charging interface is short-
circuited, causing the lithium battery to
enter a protection state;
4. GPro P1 Gutta Percha Obturation
Pen is damaged.
1. Connect to power supply to
charge. / Replace the battery.
2. Replace the battery.
3. Remove the substance that
causes the short circuit, put the
device into the charging base
to charge, and then the device will
return to normal;
4. Contact local distributor or
manufacturer.
Automatic
shutdown
If there is no operation for 10 minutes,
the device will automatic powers off.
Reboot
Tip works
abnormally
1. The tip is damaged.
2. Malfunction of main unit
1. Replace the tip
2. Send it to the repair center.
The pushing
ram cannot
be pulled out
The portion of the pushing ram that
enters the interior of the heating
chamber is fixed by the cooling of the
gutta-percha.
1. Power on and set the
temperature to 200 °C. After the
temperature reaches the set value,
pull out the pushing ram back;
2. Contact your local dealer or our
company.
Charging
failure after
connecting to
power supply.
1. The power supply is not correctly
connected;
2. The power supply is damaged, or
the specification doesn’t match.
3. There are impurities on the contact
thimble of charging base.
1. Unplug and reconnect.
2. Replace the battery.
3. Wipe the thimble with alcohol,
dry it, and reconnect.
The service
time after
each
charging is
shortened
The battery ages and the battery
capacity become smaller.
Contact local distributor or
manufacturer to
buy new batteries for replacement.
OPEN code
appears
on display
screen
1. The tip is damaged.
2. The tip is not installed.
3. The tip is not well installed.
1. Replace the tip.
2. Install the tip.
3. Unplug the tip, and reconnect.
If the problem still cannot be solved, please contact your local dealer or Beyes Dental Canada
Inc.
