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CR-200 / CR-100 USB Ver. 2-3 - Installation and User Guide
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8. Troubleshooting
8.1 No USB connection to the PC
(CR-100 USB)
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Is the CR-100 USB unit’s USB driver installed correctly? (section 3.3.2)
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Is the device receiving power? (green ‘Power’ LED, section 3.2.5)
•
Is the PC software running? (sections 3.3.1 and 4)
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Is the COM port’s current number entered in the PC software?
(sections 3.3.3 and 3.3.4)
8.2 Recording / playback not working
The recording does not start:
•
Has automatic recording been enabled? (chapter 4 or 5 and 7)
The recording level is too poor:
•
Is the CallRecorder connected correctly? (section 3.2)
•
Are the wire selection and microphone switches in the right position? (section 3.2.3)
•
Is the CallRecorder configured correctly? (chapter 7)
8.3 Support hotline
If you have any problems installing or using the CallRecorder and are unable to resolve
these using this guide, BEYERTONE’s customer service hotline is available to help:
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Mon. – Thurs.: 08:00 - 17:00 CET
Fridays: 08:00 -15:00 CET
NOTE:
Please have the hard- and software-version of your CallRecorder to hand.
