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Trouble Shooting
If the product does not function properly, please refer to the chart below.
If the problem continuous, contact the service center.
Problems
Cause and Solution
Controller does not work.
►
Check if the camera and other devices are properly
connected.
►
Verify the setups of ID, protocol, and baud rates.
No picture is displayed on
the monitor.
►
Check if power cable is securely connected to the
camera and the monitor.
►
Check if the video cable is properly connected.
Consult the operation manual of the system controller connected
to the camera.
►
Check if the lens IRIS is closed.
Adjust the lens IRIS menu.
►
Check/Adjust the Shutter speed.
The picture is too Bright/Dark.
►
Check/Adjust the Brightness menu.
White image displayed on the
monitor.
►
Check if the IRIS is open and adjust the menu.
The video is out of Focus.
►
Check if the cover or the camera lens is spoiled, if so, clean
them.
►
Check the distance, environment between the object and the
camera. If the background is white, it may get difficult to
focus.
►
Set the Focus Mode to Manual, if it is hard to use the Auto
Focus.
►
Reset the camera from the menu.
►
Adjust the Sharpness level.
Digital noise appears in the
video.
►
Check if the video cable is correctly connected.
►
Make sure that the power cable and video cable do not
exceed the recommended maximum lengths.
►
Adjust the Sharpness level.