3. Allow the appliance to cool for approximately 30 minutes.
4. Re-install the jar onto the base and plug the appliance into the electric
outlet.
5. Proceed to use the appliance as before while making sure not to
exceed the recommended maximum jar capacities.
Troubleshooting Guide
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor doesn’t start or
attachment doesn’t rotate.
For the jars, make sure that the tabs are seated
in the slots and turned clockwise
Food is unevenly
chopped.
Either you are chopping too much food at once,
or you are not pulsing properly. Reduce the
amount of food in the jar.
Food is too finely chopped
or too watery
The food has been over processed. Use short
operation for best results.
You can not achieve snow
from ice cubes.
For best result use ice directly from the freezer.
Try short operation rather than long operation.
Make sure the jar is completely dry before
adding ice.
Jar is leaking
Make sure that your lid or blade assembly is
properly assembled to the jar. Leaking may
occur if it is misaligned when twisted onto the
jar. Turn the lid tightly clockwise.
Unit doesn’t turn on
Make sure the unit is plugged in.
Make sure the blade assembly is properly
assembled to the jar and that it’s not misaligned
Unit doesn’t turn off
Unplug the power cord from the electrical outlet
and call customer service for support
Doesn’t mix well
Pulse ingredients for best results. Press down
on the jar in short intervals for even blending
and chopping. For frozen ingredients, pulse in
short intervals of 2-5 seconds and repeat.
