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BestDock
Ô
The Fortress.TeleCom’s BestDock communication slot accepts optional communication cards,
like the internal BestLink SNMP/WEB adapter. The insertion of a card into the BestDock com-
munication slot replaces the normal communication channel from the Fortress.TeleCom’s DB-9
Communication Port. The DB-9 port becomes the connection point for configuring the card in
the BestDock.
Troubleshooting
If you have a question or problem, the troubleshooting table may help. (See Table 3.) If you need
assistance, phone Best Power’s Worldwide Service or your local Best Power office. Please have
the model number and serial number (located on the rear of the unit) available.
If the unit must be returned, Best Power will give you a Return Materials Authorization (RMA)
number. Phone Best Power for an RMA number before returning the unit for any reason.
* If the battery does not recharge after 24 hours in the 3-beeps/5-minute alarm state, the alarm changes to
3 beeps/10 seconds, indicating the battery must be replaced.
Problem
Possible Reasons
What To Do
Yellow
WARNING
LED on,
Green
LINE
LED on,
three beeps every 10 seconds.
Unit has failed the battery
test.
Turn the unit off and then on to reset
the “Replace Battery” alarm and LEDs.
Replace the battery. See “Replacing the
Batteries.”
Yellow
BATTERY
LED on,
Green
LINE
LED off,
one beep every 10 seconds.
1. Utility power outage.
2. Loose plug.
3. Tripped circuit breaker.
4. Power cord failure.
1. Wait for power to return.
2. Make sure the power cord is connected.
3. Reset the circuit breaker.
4. Phone Best Power’s Worldwide Service.
Yellow
WARNING
LED on,
continuous beep.
1. Output short circuit.
2. UPS Fault
1. Remove load and reset UPS.
2. Phone Best Power’s Worldwide Service.
Yellow
BATTERY
LED on,
Green
LINE
LED off,
two beeps every 10 seconds.
Very low battery voltage.
Plug the unit into a working wall outlet for
at least 8 hours to allow the batteries to
charge. After recharge, if the unit will not
operate on batteries, or it beeps twice every
10 seconds on batteries, phone Best Power’s
Worldwide Service.
Yellow
WARNING
LED off,
Green
LINE
LED on,
three beeps every five minutes.
Battery not charged
following a power
outage.*
Use the unit on utility power; wait for full
recharge. The beeps automatically stop
when the battery is charged.
Yellow
OVERLOAD
LED blinking,
one beep every second.
The power required by the
equipment is too high.
1. Remove load equipment.
2. Reduce load level until the beeping
stops.
Table 3: Troubleshooting
