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21

Make sure the UPS is plugged in, and
leave it plugged in overnight to recharge
the batteries. Then, restart the UPS.

Note: You cannot restart the UPS during
a power outage because it must have
utility power to operate and to recharge
the batteries.

Shut down the equipment connected to
the UPS. Press the        key for a few
seconds. If the UPS does not start, leave
the UPS plugged in overnight. If the
UPS still does not start, call the nearest

Best Power

 office.

Since this is a normal part of the UPS’
operation, you do not need to react to
this condition. If the UPS discovers a
problem, it will sound an alarm.

The UPS will continue to run on battery
power until input voltage is normal or
until the UPS runs out of runtime and
sounds an “Lb” (Low Battery shutdown)
alarm. If the UPS runs on battery power
too often, try changing the UPS’
sensitivity to power problems. (See

Section 7E

.)

• See 

Section 5B

 for a description of the

modes and how to change the modes.

• Change the baud rate of your computer
or terminal. To change the UPS’ baud
rate, see 

Section 7F

.

• Remove any extension cables. Use the
cable Best Power provided to connect
the UPS directly to the computer.

• Make sure the end of the cable marked
“UPS” is plugged into the UPS, and the
other end is plugged into the computer.

The UPS’ batteries are completely
discharged, and utility (AC input)
power is not available to the UPS.
(The batteries may have been
discharged because the UPS was in
storage or because the UPS ran on
battery power for a long time.)

• The UPS may have shut down
because its batteries ran down
during a long power outage.

• The UPS may have been
overloaded.

• There may be a UPS problem.

The UPS is doing a system test to
make sure it can run on battery. The
unit does this test every 30 days; if it
finds a battery problem, it will sound
an “rb” alarm. You can also start this
test using the     key.

The input voltage the UPS is
receiving from your wall outlet is
either very high or very low, so the
UPS is running on battery power to
make sure your equipment receives
quality power.

• The UPS may not be in the correct
communication mode.

• The UPS baud (communication)
rate (normally 1200) may not match
your computer’s baud rate.

• Extensions with incorrect pinouts
may have been added to the
interface cable Best Power provided.

• The Best Power-supplied cable
may have been plugged in
incorrectly.

The UPS turns
itself off
immediately after
you start it.

The UPS is
completely off
and will not start.

The yellow light
is blinking.

The green light is
blinking while
the yellow
Battery light is
on.

The UPS will not
communicate.

What to Do

Possible Reason for Problem

Problem

Summary of Contents for Fortress LI1020

Page 1: ...The Answer in Power Protection Fortress Uninterruptible Power System User Guide Advanced Power Management for enterprise network computing ...

Page 2: ...ting 20 7A Customer Support 20 7B Troubleshooting Table 20 7C Replacing the Fuse 22 7D Replacing the Batteries 22 7E Changing the Fortress Sensitivity to Power Problems 25 7F Changing the Fortress Baud Rate 27 8 About Your Fortress 27 8A General Specifications 27 8B 100 volt and 120 volt Specifications 28 8C 220 230 240 volt Specifications 29 8D Runtime Table 29 9 Warranty 30 Index 33 Best Power m...

Page 3: ...attery supplies power even if the UPS is not plugged into the wall outlet All UPS units contain dangerous voltages Before maintenance repair or shipment all connections must be removed the UPS must be completely switched off and unplugged or disconnected The power supply cord is intended to serve as the AC disconnect The out let must be near the equipment and easily accessible In UPS models with a...

Page 4: ...ctoria 3175 AUSTRALIA Telephone 61 3 9706 5022 FAX 61 3 9794 9150 Europe Best Power Technology Limited BEST House Wykeham Industrial Estate Moorside Road Winchester Hampshire SO23 7RX ENGLAND Telephone 44 1962 844414 Toll free 0800 378444 FAX 44 1962 841846 Best Power Technology GmbH Am Weichselgarten 23 D 91058 Erlangen GERMANY Telephone 49 9131 77700 Toll Free 0130 84 7712 in Germany FAX 49 9131...

Page 5: ...n you first unpack the UPS plug it in and press to start the UPS As it starts the display will show On Leave the UPS on for 24 hours to charge the batteries completely Shut down the UPS by pressing and holding the key then unplug the UPS and store it Check the temperature Store the UPS between 0 and 40 Celsius 32 and 104 Fahrenheit If you store the UPS above 25 Celsius 77 Fahrenheit battery life w...

Page 6: ...6 Site Wiring Fault Light 120 volt Models Only Back View of LI 1020 and 1420 Models 100 volt and 120 volt Models 220 230 240 volt 220 230 240 volt IEC Models Australian Models 1 Outlets 2 Fuse Drawer 3 Inlet Connect Power Cord Here 4 DB9 Communication Port 5 DIP switches 6 Site Wiring Fault Light 120 volt Models Only 4 3 2 1 4 3 2 1 1 2 3 4 54 3 2 1 4 3 2 1 4 3 2 1 4 3 2 1 1 2 1 1 1 2 3 4 5 1 2 3 ...

Page 7: ... you can disconnect or unplug as shown Disconnect this cord so you can use it for the UPS If the cord is permanently attached to the equipment you want to protect order a UPS power cord from Best Power or buy a cord that will plug into the UPS IEC 320 inlet and your wall outlet II Plug the cord into the UPS as shown 3 Now press the key to start the UPS The display should show On then the percent o...

Page 8: ...es on your equipment needs more power than the UPS can supply Turn off the UPS if it has not shut itself down and disconnect the least important equipment Then restart the UPS If the display still shows OL turn off more equipment until the alarm stops and the display shows the percent load 99 or below 7 The UPS includes a CheckUPS software package that monitors power conditions during a long power...

Page 9: ...back of the Fortress This provides a common ground for the power lines and your data or telephone lines This connection is the key to the best surge protection from your SpikeFree MAX modules If you would like to order a SpikeFree please call the nearest Best Power office for information on the modules that are available for your equipment Note If your SpikeFree modules are already connected to a ...

Page 10: ...later Note If you have two or more SpikeFree modules connected together attach the metal clip to the end module as shown in Figure 3 6 Use a Phillips screwdriver to remove the ground screw from the back of the Fortress See Figure 4 to find the ground screw 7 Place the ring connector on the ground screw and reattach the screw to the Fortress as shown 3 Lights and Display Fortress uses its lights an...

Page 11: ... UPS is running on battery power because of a problem in the input power not because of a power outage The UPS must run on battery power to provide the best power to your equipment To adjust the UPS sensitivity to these power problems see Section 7E When this light is blinking the UPS is performing a battery test to make sure it can provide enough backup time The UPS does the battery test automati...

Page 12: ...ey on the front panel However if utility power is not available from the outlet the UPS is plugged into the UPS will not restart and it will show this display The UPS displays OF briefly when you turn the unit off The UPS displays On briefly when you turn the unit on When you silence an alarm the UPS displays Sh briefly You can silence an alarm by pressing the key Once you silence the alarm the re...

Page 13: ...play If the UPS is sounding an alarm pressing and holding this key silences the Morse Code alarm The display shows Sh when you do this If you need to hear the alarm again press this key again the display will show Un for unsilence If the UPS is not sounding an alarm pressing and holding this key starts a system test the display will show bt briefly for battery test The test determines whether the ...

Page 14: ...to display the input voltage bar graph first then press once more to display the battery charge bar graph This display shows a b on the left and a line on the right The line on the right shows the battery charge Here is what the graph means The battery charge is very low If there is a power outage the UPS will only run on battery power for a short time before shutting down If the UPS is receiving ...

Page 15: ...anada 1 608 565 7200 or the nearest Best Power office Even if you are not using CheckUPS you can communicate with the UPS using a dumb terminal or a terminal emulation program such as CROSSTALK or ProComm see Sections 5B and 5C Windows includes a terminal program see the icon labeled Terminal 5B Communication Modes The UPS has two communication modes RS232 Communication Mode Your UPS is set to thi...

Page 16: ...ly open contact that closes 15 seconds after the UPS switches to battery power Pin 4 Common The signal ground for all signal pins Pin 5 Normally Open Low Battery Alarm Contact A normally open contact that closes during a Low Battery Near Low Battery or Low Runtime alarm This tells CheckUPS and other shutdown software when to start a computer shutdown You can enable this contact for other alarms fo...

Page 17: ...ontact A normally open contact that closes during a Low Battery Near Low Battery or Low Runtime alarm This pin tells CheckUPS and other shutdown software when to start a computer shutdown You can enable this contact for other alarms for more information call Best Power for document FTS 502 Pin 6 Plug and Play Sense for Windows 95 Pin 7 Remote Shutdown Shorting this pin to common turns the UPS off ...

Page 18: ...ct to the alarm If the alarm is still active and you would like to hear the alarm again press the bottom key again The display will show Un for unsilence and the unit will begin sounding the Morse Code for the alarm 6B Reacting to Alarms The UPS display switches between the normal display and an alarm message Go to the Alarm Table on the next few pages and find your alarm message in the left colum...

Page 19: ...the batteries are near a Low Battery shutdown See alarm Lb If the UPS continues to run on battery it will soon shut down and sound a Low Battery Lb alarm If the UPS switches back to AC input power before the Lb shut down it will recharge its batteries the Lo alarm will stop as batteries recharge Low Battery The UPS has run on battery power for a while and the batteries are low so the UPS has shut ...

Page 20: ...If the UPS has shut down disconnect the least important equipment from the UPS and restart the UPS by pressing Then restart your equipment If the UPS sounds an overload alarm again you must disconnect more equipment Output Overload Your equipment needs a larger UPS because it requires more than 100 of your model s power The display shows the alarm number and then what percent of the UPS power you ...

Page 21: ... you If you do not use the original packing material and your unit is damaged during shipping you will be responsible for repair charges Our freight carriers will not accept responsibility for damage to units not packed in Best Power packing If you have discarded the original packing material call the nearest Best Power office we will send you new packing material at no charge 7B Troubleshooting T...

Page 22: ... into the UPS and the other end is plugged into the computer The UPS batteries are completely discharged and utility AC input power is not available to the UPS The batteries may have been discharged because the UPS was in storage or because the UPS ran on battery power for a long time The UPS may have shut down because its batteries ran down during a long power outage The UPS may have been overloa...

Page 23: ...ou can see the fuse shown 5 If you have not used the spare fuse yet there will be two fuses in the fuse holder The used fuse is on the side with the metal contacts Remove this fuse from the fuse holder and put the spare fuse or a new fuse in its place 6 Push the fuse holder back in until it latches 7 To test the UPS plug it into the wall outlet Press the key on the front panel to restart the UPS T...

Page 24: ...n your pockets these objects could fall into the UPS 3 Never allow any tool to contact both a battery terminal and the UPS cabinet or another battery terminal Do not lay tools or metal parts on top of batteries 4 To ensure continued superior performance of your UPS and to maintain proper charger operation you must replace the UPS batteries with the same number and type of batteries These batteries...

Page 25: ... you restart it If this alarm starts see Section 6C 5 Pull on the tab to slide the batteries out of the UPS See page 23 for cautions about battery disposal 6 Your new batteries should already have the cables and the red and black connector attached Slide the new batteries in with the battery terminals up 7 Reconnect the batteries red and black connector to the matching UPS connector red to red bla...

Page 26: ... left as you put it in the UPS 3 Use the two screws you removed to fasten the new drawer to the UPS 4 See page 23 for cautions about disposing of old batteries 7E Changing the Fortress Sensitivity to Power Problems As shipped your UPS is programmed to provide the best power protection possible However if the voltage available to your UPS varies widely or if it is unstable you may need to adjust so...

Page 27: ...wer The UPS is designed to protect your equipment from problems or glitches in input power If the glitches are very severe the UPS may need to run on battery once in a while to protect your equipment If the UPS must run on battery power often because of problems in your input power you may want to lower the UPS sensitivity to these problems to save battery power To do this follow these steps 1 Fin...

Page 28: ... Your Fortress 8A General Specifications LI 520 LI 720 LI 1020 LI 1420 Capacity VA Watts 520 VA 340 Watts 720 VA 470 Watts 1020 VA 700 Watts 1420VA 975 Watts For 100 volt models 1200 VA Battery Voltage 24 VDC 24 VDC 36 VDC 48 VDC Dimensions Height Width Depth 6 5 in 165 mm 5 5 in 140 mm 17 in 435 mm 6 5 in 165 mm 5 5 in 140 mm 17 in 435 mm 9 25 in 235 mm 7 in 180 mm 17 in 435 mm 9 25 in 235 mm 7 i...

Page 29: ... Air around UPS must be free of dust chemicals or other materials that corrode or contaminate Air must be free to move around the UPS Battery Sealed maintenance free valve regulated operation UL 924 recognized Battery Charger Temperature compensated charger Recharge time 10 hours maximum to 85 Operating Environment 0 to 40 C 32 to 104 F 0 to 95 relative humidity without condensation 0 10 000 feet ...

Page 30: ...151 Display Station 150 VA 54 54 89 110 IBM PS 2 30 with VGA monitor 200 VA 40 40 74 94 Compaq Prolinea 250 VA 28 28 56 75 Typical Desktop PC 300 VA 22 22 38 56 IBM PS 2 95 with VGA monitor 350 VA 17 17 33 47 AT T GIS 3350 400 VA 14 14 27 41 Dell Dimension with VGA monitor 450 VA 11 11 22 34 Compaq Proliant 2000 520 VA 8 8 17 27 Compaq Prosignia with VGA monitor 550 VA 7 16 25 DEC Station 5000 200...

Page 31: ...cedah Wisconsin 54646 U S A Such repair or replacement shall be at BEST POWER s expense This warranty does not cover any taxes which may be due in connection with replacement or repair nor any installation removal transportation or postage costs These expenses will be paid by PURCHASER If BEST POWER is unable to repair or replace the product to conform to this warranty after a reasonable number of...

Page 32: ...the initial retail purchaser hereinafter called PURCHASER is not transferable and is limited to the following remedies 1 The replacement or repair of the transient voltage surge suppression circuitry in each Product that is returned intact to BEST POWER and which shall appear to BEST POWER upon inspection to have been defective in material or workmanship or to have been damaged through normal use ...

Page 33: ...W BEST DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE REMEDIES UNDER THIS WARRANTY ARE EXPRESSLY LIMITED TO THE REPAIR OR REPLACEMENT OF PRODUCTS AND THE REIMBURSEMENT SPECIFIED ABOVE AND TO THE EXTENT ALLOWED BY LAW ANY CLAIMS FOR LOSS ARISING OUT OF THE FAILURE OF PRODUCTS TO PERFORM FOR...

Page 34: ...6 FA 18 Fuse 20 22 Glitches 26 Hb 18 Inlet 5 29 Input Voltage Range 20 25 26 28 29 Keys 4 12 13 17 Lb 18 Leakage Current 2 Lo 18 Lr 19 LV LU 19 OL 19 Pin Functions 15 16 Power Cord 4 5 6 20 Power Problems 2 25 26 rb 19 Remote Shutdown 16 RS232 Communication Mode 14 15 Runtime 10 11 13 18 19 29 Sd 19 Silence 10 11 12 17 Site Wiring Fault 5 6 10 Specifications 27 29 SpikeFree 8 9 Startup 6 8 Tempera...

Page 35: ...ment This equipment gen erates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equip ment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense For Users in Can...

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