16
Troubleshooting
You have doubts about whether your cooktop is working correctly this does not necessarily mean there is a
breakdown. Nevertheless, check the following points
PROBLEMS POSSIBLE
CAUSES
WHAT SHOULD YOU DO?
When you switch the unit on the
supply-line breaker trips off or the
supply-line fuse burn
Your unit may be connected
incorrectly, or there is an internal
problem
Have the connection checked
first, if ok contact your service
agent.
Your cooktop makes a faint
clicking noise when in operation
This noise occurs when the power
is being shared between two
induction elements
This is a normal occurrence
The unit doesn’t work at all
There may be a power supply or
internal problem
Check your beakers
/fuses/connection cable
If ok contact your service agents
After turning an element ON, and
having a pot /pan placed on the
element, there is no heat and the
digital indicator continues flashing
The pot/pan you are trying to use
is not suitable with induction
cooking or its diameters is under
10 cm (4”)
Use another piece of cookware
suitable for induction cooking
Cookware makes noise during
cooking
Your cookware create noise from
vibrations caused by induced
current
Under high power this
phenomenon is normal with some
types of pots and pans. There is
no danger for the cooktop
The cooktop gives off a smell
when first used for cooking
A new unit
Use each heating element for an
hour with a pan filled with water
Servicing of an induction unit is to be done by an authorized service agent. Contact your dealer for service
location closest to your residence. Never try servicing the unit yourself.
If any crack on the vitroceramic glass can be noticed, or the glass is broken DO NOT USE THE UNIT.
Disconnect the electrical supply to the unit by tripping the breaker off (if the unit is hard-wired to the supply)
or just unplug the unit (if there is a plug on the supply cable).
After sale service:
Dealer /Importer: Name, address, phone
MANUFACTURER:
BERTAZZONI SPA
VIA PALAZZINA, 8 – 42016 – GUASTALLA (REGGIO E.) ITALY
Tel. 0522/226411 – telefax 0522/226440 –
http://www.bertazzoni-italia.com
SERVICE CENTERS
Name
Phone
