A:
This can be caused by many reasons:
Computers IPs are not configured correctly.
Problem with LAN cable/not connected direct to X3 modem. Make sure you are not connecting
through a router.
Modem firmware version does not match the option file version. In this case, the recovery procedure
will need to be performed. Contact Support for more details.
Q: How do I upgrade/downgrade the modem firmware?
A:
Download the correct version and follow the below steps:
1.
Connect 1 PC directly the modem, bypassing any routers
2.
Open up iSite and login
3.
Right click on the remote and choose “download package”
4.
Load linux_2.4_bsp-x.x.x.x.pkg
first
,
then
evo_x3_rmt-x.x.x.x.pkg
5.
DO NOT RESET WHEN COMPLETE
6.
Download the option file provided
7.
Reset the modem
8.
Telnet into the terminal and type “version” to confirm
Q: How do I change my computer IPs in Windows Vista/7?
1. Open the Start menu and choose Control Panel.
2. Select Network and Internet.
3. Choose Network and Sharing Centre.
4. Select Change adapter settings.
5. Right-click on the network to be changed and select Properties, from the drop down context menu.
6. Click the Networking tab, from the resulting pop-up window.
7. Choose "Internet Protocol Version 4 (TCP/IPv4)." Click on the Properties button.
8. There are two options to choose from when changing the IP address. A user can either obtain an automatic
IP address or manually set a new one.
9. Click the OK button at the bottom of the window. The IP address should now be changed.
Support
Online Ticket System
http://62.49.2.48/sitehelpdesk/user/log.asp
Bentley Walker Support
+44 23 9231 1118
www.bentley-walker.com/support
Customer Information Portal (CIP)
http://88.202.61.64/
Bentley Walker Downloads
http://www.bentley-walker.com/support /customerarea
Product Documentation
Setup Video
http://www.youtube.com/watch?v=HnLxxcTZbXQ
Grade of Service Documentation
http://www.bentley-walker.com/helpfiles /24_evolution_gos.pdf
Recovery Procedure
http://www.bentley-walker.com/helpfiles /39_doc170.pdf
