Caution
The heater
must not
be installed within an
area where the conditions are unsuitable,
e.g. where the atmosphere is highly
corrosive, has a high degree of salinity, or
where high wind velocities may affect burner
operation. Suitable protection should be
provided for the appliance when it is located
in a position where it may be susceptible to
external mechanical damage from; for
example, fork lift trucks, overhead cranes
etc.
1.4 Delivery and pre-installation
checks
The heater is supplied wrapped in heavy
duty protective polythene, mounted on a
pallet.
On receipt of the heater, the following
checks should be carried out;
a) The model is as per order
b) That it is undamaged
c) That it is suitable for the gas supply and
pressure
d) That it is suitable for the electrical supply
If any of these points are not satisfied then
contact should be made with the Sales Office
at Benson Heating as soon as possible by
telephoning 01547-528534. In the case of
claims for damage, this must be reported in
writing within 24 hours of delivery, in order to
comply with insurance criteria
1.5 Warranty
The heater is supplied with a 1 year parts
and labour warranty and a further year on all
parts excluding consumable’ s.
In addition to this there is also a 10 year
time related warranty on the combustion
chamber.
The warranty commences from the date of
dispatch from the manufacturer, and is
subject to the terms detailed within the
Benson Heating 'conditions of business'.
Note (i)
The warranty may be invalidated if -
a) The warranty registration/commissioning
card has not been completed and returned to
Benson Heating
b) The installation is not in accordance with
the general requirements of this manual
c) The flue arrangement and air supply for
the heater are not in accordance with the
manufacturers recommendations, codes of
practice, or similar standards
d) Air flow through the heater is not in
accordance with the manufacturers technical
specifications
e) Internal wiring on the heater has been
tampered with or unauthorised service
repairs undertaken
f) The main electrical supply input to the
heater has been interrupted during the
heating mode
g) The heater has been subject to and
affected by the ingress of water in any form
h) The heater is not operated at the rating(s)
laid down in the manufacturers technical
specifications
i) The heater has not been operated or used
within the normal scope of its intended
application
j) The manufacturer's recommended
minimum service requirements have not
been complied with
Note (ii)
All warranty claims must contain the
following information to enable processing to
take place;
(1) Heater model
(2) Heater serial number
(3) Order reference/date of order, together
with full installation details
(name and address)
(4) Details or symptoms of fault
(5) Installers name and address.
Faulty parts must be returned to the Benson
Heating Spares Department, the address of
which is provided on the cover of this
