bensat BEN350IR, User Manual, Page: 60 / 96

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7. Troubleshooting
There may be various reasons for abnormal operation of the unit. Therefore, if the
unit dies not work properly, check the unit according to the procedures shown in
the table below.
Problem Possible causes What to do
*The display on the front
panel does not light up.
*No sound or picture.
*Black-and-White screen
or V-Hold problem
*The RCU is not working
*Main cable is not
connected.
*Wrong connection of the
video/audio output to the
TV input terminal.
*Wrong connection of
satellite antenna cable.
*Wrong direction of satellite
antenna.
*No signal or weak signal.
*Wrong setting of channel
information in System
Installation Menu.
*Your TV mode is different
from satellite broadcasting
mode.
*Battery exhausted.
*Fluorescent light interfering
with the remote controller.
*RCU is incorrectly aimed
*Check that the main cable is
plugged into the power
socket
*Connect two terminals co-
rrectly with a SCART cable
or RCA or RF cable.
*Connect the antenna cable
correctly.
*Adjust the direction of
antenna.
*Check the cable connections
of LNB and other equipment
connected between the LNB
and the receiver or adjust
the antenna.
*Type the setting value
correctly.
*Use TV of same mode. Use
a NTSC/PAL converter
connected to the receiver TV.
*Change the batteries.
*Switch off the light.
*Aim the RCU at the receiver.