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Summary of Contents for ST550K

Page 1: ...ST550K Digital Signage User Manual ...

Page 2: ...th respect to the contents of this document BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes Copyright Copyright 2015 BenQ Corporation All rights reserved ...

Page 3: ...nting the display 6 Installing the desktop stands 6 Parts of the display and their functions 8 Rear panel 8 Input output terminals 9 Remote control 11 Using the remote control 13 Connection 14 Connecting audio video signals 14 Connecting power 18 Basic operations 19 Turning the display on or off 19 Switching input signals 20 Adjusting audio volume level 20 Setting up Internet connection 20 Updatin...

Page 4: ...operation 27 Multimedia buttons on the remote control 27 Viewing files 28 Working with Android OS 32 About All Apps 33 Browser 34 X Sign 35 ES File Explorer 36 Multimedia 37 Settings 39 WPS Office 40 Product information 41 Specifications 41 Dimensions 43 Supported input signal resolution 44 Troubleshooting 46 ...

Page 5: ...y Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries Make sure that the surface and fixing points are strong enough to sustain the weight of the display To reduce the risk of electric shock do not remove covers No user serviceable parts inside Refer servicing to qualified service personnel To prevent personal injuries mounting the display or...

Page 6: ...ion to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or m...

Page 7: ...r or moisture Failure to do so could result in malfunction Confirm there is no object between the remote control and the remote sensor of the product When the remote control will not be used for an extended period remove the batteries Battery safety notice The use of the wrong type of batteries may cause chemical leaks or explosion Please note the following Always ensure that the batteries are ins...

Page 8: ...bon society Besides meeting international regulatory requirement and standards pertaining to environmental management BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection manufacturing packaging transportation using and disposal of the products BenQ ecoFACTS label lists key eco friendly design highlights of each product...

Page 9: ...tart guide Base x 1 Q cast dongle holder The type of power cord supplied may differ from that illustrated depending on your region of purchase Before discarding the package check that you haven t left any accessories inside the box Dispose of packaging materials wisely You can recycle the cardboard carton Consider storing the package if possible for future transport of the display Do not leave pla...

Page 10: ...r installation may cause the display to fall or malfunction Installing the desktop stands 1 Lock the metal support and the iron base tightly with 4 pieces of Φ5 7 mm flat head machine screws until all the screw holes are aligned 2 Make base pad holes and the screw center aligned and stick them on the metal support Be sure to distinguish the installation direction of the right and left base pads 3 ...

Page 11: ...splay and attach the display to the wall according to the mounting bracket s instructions The length of the screw should exceed the thickness of the wall mounting bracket by at least 10 mm Make sure that all screws are tightened and secured properly Recommended torque 16 2 2 kgf cm The mounting means should be strong enough to bear the weight of the display To maintain proper ventilation keep at l...

Page 12: ...e Description INPUT Select confirm options in On Screen Display OSD menu Select input sources Scroll through settings and options in the OSD menu Scroll through settings and options in the OSD menu Hot keys for audio volume adjustment MENU Open or close the OSD menu Turn the display on or off 1 2 3 4 5 ...

Page 13: ...ort is only used for the closed Android OS on this product HDMI 1 Receive 4K2K 30Hz supported signals from an external device HDMI 2 Receive 4K2K 30Hz supported signals from an external device HDMI 3 MHL 4K2K 30Hz MHL supported An interface which connects the handset devices and the display VGA IN Receive analog RGB signals from an external device such as a computer VIDEO OUT Output composite vide...

Page 14: ...signals from an external device COMPONENT YPbPr Receive component video signals from an external device USB 3 Access multimedia files on USB drives directly USB 2 3 0 Access multimedia files on USB drives directly Note The users cannot use the USB port to update the software USB 1 Access multimedia files on USB drives directly AUDIO OUT Output audio signals to an external device 1 2 3 4 5 6 7 ...

Page 15: ...o the different mode under non Android system Mode Full 4 3 Film Subtitle PC mode MULTI MEDIA buttons The buttons are used to operate the media functions under Multi Media APP Numeric buttons 0 9 Press to enter numbers SCREEN SHOT Capture the printed screen and save to the USB drive CHLIST Delete a character view program list Note It is only working on some specific regions MUTE Turn on off the so...

Page 16: ...the screen the screen will turn black when the OSD menu is off Press again to resume MENU Activate the OSD menu FREEZE Freeze the screen OK Confirm the selected options or save changes CURSOR KEYS Scroll through settings and options in the OSD menu BACK Press this key to return to previous page HOME Show the main screen of Android system 2 3 1 7 8 9 12 16 14 18 22 21 23 5 6 4 10 13 11 17 15 19 24 ...

Page 17: ...light or strong light the remote control may not operate properly In this situation change the light source readjust the angle of the display or operate the remote control from a location closer to the display s remote control sensor window 1 Open the remote control battery compartment cover 2 Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the ...

Page 18: ...correct connections may adversely affect picture quality Do not remove cables from the ports by pulling the cable itself Always grasp and pull the connectors at the end of the cable Ensure that all cables are fully inserted and firmly seated Connecting the VGA input 1 Connect the VGA jack on the display to the VGA output jack on a computer using a D Sub 15 pin cable 2 To view images from this inpu...

Page 19: ... Connect the HDMI output jack of a computer or A V device such as a VCR or DVD player to the HDMI 1 input jack on the display using an HDMI cable 2 To view a video image from this input press the INPUT button and choose HDMI 1 Computer HDMI cable ...

Page 20: ...as a VCR or DVD player using a component video cable 2 Connect the DVD player s audio output jacks to the L R jacks on the display using a suitable audio cable 3 To view a video image from this input press the INPUT button and choose YPbPr The cables are not supplied and should be purchased separately Audio cable DVD player VCR Component video cable ...

Page 21: ...dia files on the USB flash drive 1 Plug the USB flash drive in the USB port 2 When the users insert the USB a notice will be popped up which would lead the users to the Multi media mode USB flash drive The USB ports can not be connected with the devices over 0 5A ...

Page 22: ...ted may differ from the ones used in your region Only use an appropriate power cord for your region Never use a power cord which appears damaged or frayed or change the plug type on the power cord Be aware of the power loading when you use extension cords or multiple outlet power boards There are no user serviceable parts in this display Never unscrew or remove any covers There are dangerous volta...

Page 23: ...er still consumes power The users have to un plug the plug to completely cut off the power supply Power Button Only by switching on the master switch will either power button work To turn on or off the display press the power button on the display s control panel or on the remote control ...

Page 24: ...n the remote control and select ANDROID 4 On the home screen select All Apps Settings Network 5 In the Network menu select Wired 6 In the Wired menu set Open Ethernet to On to configure the network settings Then do the following If the router setting enables obtaining IP address automatically select The Automatic Acquisition IP Address and press the OK button Your display will obtain the IP addres...

Page 25: ...vailable the system will automatically detect the update and will prompt you to download it every time you turn on the display If you want to update the software select Yes and press the OK button on the remote control Or your can skip this step and update the software later Software update process may take some time to complete During the update process do not turn off the device or disconnect th...

Page 26: ...e Mode Contrast Brightness Hue Sharpness Saturation Color Temperature Zoom Mode Image Noise Reduction PC Image Mode 24 Sound Sound Mode Bass Treble Balance Surround Coaxial Output Alone Listen 25 Setting Menu Time Sleep Time Power Logo Restore To Default 26 Some options are only available when a certain input signal source is selected ...

Page 27: ... the OSD menu press or to select an item 2 Press or to select an item 3 Press INPUT to confirm selections 3 Press INPUT to confirm selections 4 Press or to select a feature and press or to adjust settings Press OK to save changes 4 Press and to select a feature and press or to adjust settings Press OK to confirm changes 5 Press MENU to close the OSD menu 5 Press MENU to close the OSD menu ...

Page 28: ...ess 0 100 Hue Adjust the hue of images increase the analog value to increase green and decrease the analog value to increase purple 0 100 Sharpness Adjust the sharpness of images increase the analog value to increase the definition and decrease the analog value to reduce the definition 0 100 Saturation Adjust the color depth of images increase the analog value to improve the depth and decrease the...

Page 29: ...he bass 0 100 Treble Adjust the treble increase the analog value to increase the treble and decrease the analog value to reduce the treble 0 100 Balance Adjust the balance degree of the right left sound track move the analog value to left to increase the left volume move the analog value to right to increase the right volume L50 R50 Generally the balance is set to 0 Surround Select to turn on off ...

Page 30: ...display time 5 Seconds 10 Seconds 15 Seconds 20 Seconds 30 Seconds Always Sleep Time Set the waiting time before standby Off 10 Minutes 20 Minutes 30 Minutes 60 Minutes 90 Minutes 120 Minutes 180 Minutes 240 Minutes Power Logo Users can decide if they want the BenQ logo to be shown when the machine is turned on Default On The function is optional please refer to the actual product Software Update ...

Page 31: ...the APP The users can decide if they want to turn the APP on or not 3 Select your desired menu to operate Multimedia buttons on the remote control To operate the multimedia buttons use the buttons on the remote control No Name Description MENU Switch to the OSD menu BACK Go back to the root page of the disk selection OK Select deselect an item Directional arrows for selecting a desired item REV Fa...

Page 32: ... functions as provided on the screen according to your needs Picture Player Menu Options Play the previous picture Zoom out the picture Pause Play lantern slide Rotate 90 left Play the next picture Rotate 90 right Zoom in the picture Show details of the picture Instead of pressing INFO button on the remote control the metadata of the selection on the cursor will be revealed around 3 seconds later ...

Page 33: ...ptions Play the previous track Pause resume music playing Play the next track Set the repeat playing mode All Single Random View the playing list Show details of the music Instead of pressing INFO button on the remote control the metadata of the selection on the cursor will be revealed around 3 seconds later Use and OK to select multiple files as a playlist ...

Page 34: ...etails of the video Play setup show hide subtitle and adjust the audio progress in this option Set A B repeat playing set point A and point B and the video will repeat between A and B A dual screen display start or off dual display function Select playing screen Select dual display window display mode Instead of pressing INFO button on the remote control the metadata of the selection on the cursor...

Page 35: ...MPEG4 1920 x 1080 60 40 MJPEG 1280 x 720 30 10 3GP MPEG4 1920 x 1080 60 40 FLV FLV 1920 x 1080 60 40 TS H 265 3840 x 2160 30 100 H 264 3840 x 2160 30 135 AVS MPEG2 1920 x 1080 60 40 TRP H 264 3840 x 2160 30 135 MPEG2 1920 x 1080 60 40 DAT MPEG1 1920 x 1080 60 40 RM RV8 RV9 RV10 COOK 1920 x 1080 60 40 Type Format Decode Resolution Required DRAM size Photo JPG JPEG Baseline 15360 x 8640 3 96 Progres...

Page 36: ... the application Using the remote control Press the or button to select your desired application and press the OK button to launch the application Select All Apps to access to all applications To return to the home screen tap the icon on the screen or press the Home button on the remote control The system does not support any third party applications The closed platform ensures the proper use of t...

Page 37: ...plorer on page 36 for more information Multimedia Browse the multimedia files stored on the internal memory or the connected storage devices Refer to Multimedia on page 37 for more information Settings Configure the network and device settings Refer to Settings on page 39 for more information WPS Office Read and edit the files in Office formats including doc txt xls and ppt Refer to WPS Office on ...

Page 38: ...connected to the lnternet Function Description Address Bar Enter the web page address to view the page Settings Tap to configure the browser settings Back Tap to return to the previous page Next Tap to go to the next page Refresh Tap to reload the current web page Favorite Tap to save the current web page to bookmarks Search Tap to search the Internet Bookmarks Tap to select bookmarks history or s...

Page 39: ...s with X Sign Designer by their PCs or laptops After editing the contents users can import the file to the display through USB flash drive The contents will then be played automatically X Sign Designer can be downloaded from BenQ website Please refer to the postcard in the accessory pack for the instructions ...

Page 40: ...n you can view or edit the file according to the available options Function Description Theme Tap to change different themes Settings Tap to access more advanced options New Tap to create a new folder Search Tap to search for files in the internal memory or external device Refresh Tap to reload the current page View Tap to toggle between the list view or icons view Windows Tap to switch between op...

Page 41: ... to view the videos Tap the desired video file to play the video clip Supported multimedia file formats Video Format Decode Audio Resolution Frame Rate Mbit sec AVI XviD MPEG2 MPEG4 MP2 MP3 AAC M4A PCM 1920 x 1080 60 40 MJPEG 1280 x 720 30 10 MKV MPEG4 RV9 1920 x 1080 60 40 MPG MPEG1 MPEG2 1920 x 1080 60 40 VOB MPEG2 1920 x 1080 60 40 MP4 MPEG4 1920 x 1080 60 40 MOV MPEG4 1920 x 1080 60 40 MJPEG 1...

Page 42: ...solution Required DRAM size JPG JPEG Base line 15360 x 8640 3 96 Progressive 1024 x 768 6 PNG Non interlace 9600 x 6400 3 66 Interlace 1200 x 800 3 66 BMP bmp 9600 x 6400 3 66 Format Decode Note MP3 MP3 Need to be licensed when using AC3 format AAC M4A AAC ...

Page 43: ...memory or USB disk drive space Network Select this option to view the network status or configure the network connection Language input Select this option to change the system language or configure the input method settings Date Time Select this option to set the date and time Backup Update Select this option to update the software view the basic system information i e software version system time...

Page 44: ...s function Supported Office versions and file formats Supported Office versions 97 2000 XP 2003 2007 2010 Supported Office software formats Function Description Open Tap to browse and open a file Share Tap to share your files through email or other sharing applications Manage Tap to edit or manage the document Office Software Supported File Formats Word doc docx rtf txt Excel xls xlsx csv PowerPoi...

Page 45: ...roid LAN TV Tuner X Output Video Composite Video Audio COAXIAL OUT AUDIO OUT External speaker out L R X Audio Audio W Amp 8 W x 2 Internal speaker O Power Supply 100 240 V AC 50 60 Hz Consumption Max 155 W Consumption Standby 0 5 W Environment Operating Temperature 5o C 40o C Operating Humidity 10 85 without condensation Storage Temperature 20o C 55o C Storage Humidity 5 95 without condensation Di...

Page 46: ...cture mode O Sharpness enhancement O Proof of image retention X Dimming control X Blank O Freeze O 10 bit color processing O Built in video wall support X Scheduling X Source volume control O HDMI HDCP O De Interlacing comb Filter O Ambient light sensor X Specifcations and functions are subject to change without notice ...

Page 47: ...Product information 43 Dimensions ST550K Unit mm ...

Page 48: ...00 x 600 60Hz 800 x 600 75Hz 832 x 624 75Hz 1024 x 768 60Hz 1024 x 768 75Hz 1152 x 870 75Hz 1280 x 720 60Hz 1280 x 768 60Hz 1280 x 800 60Hz RB 1280 x 800 60Hz 1280 x 960 60Hz 1280 x 1024 60Hz 1360 x 768 60Hz 1366 x 768 60Hz 1400 x 1050 60Hz 1600 x 1200 60Hz 1680 x 1050 60Hz RB 1600 x 1050 60Hz 1920 x 1080 60Hz NTSC M NTSC J PAL BDGHI 576i 50Hz 480i 60Hz 480p 60Hz 576p 50Hz 720p 25Hz ...

Page 49: ... information 45 720p 30Hz 720p 50Hz 720p 60Hz 1080i 50Hz 1080i 60Hz 1080p 24Hz 1080p 25Hz 1080p 30Hz 1080p 24Psf 1080p 25Psf 1080p 50Hz 1080p 60Hz 2160p 24Hz 2160p 25Hz 2160p 30Hz supported Blank not supported ...

Page 50: ...nd Check the following Have you turned on the mute function on the display or the input source device Turn off the mute function or increase the audio volume level and try again Are there any loose cable connections Make sure that all cables are connected firmly The computer input image looks strange Have you chosen an unsupported output resolution on the computer Refer to Supported input signal r...

Page 51: ...g pointed at the display s remote control sensor window Check for any obstacle between the remote control and the remote control sensor window Check that the remote control sensor window is not under strong fluorescent lighting or in direct sunlight Check for any devices computer or personal digital assistant PDA nearby that transmit infrared signals which may cause interference to signal transmis...

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