BenQ RP6502 User Manual Download Page 19

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Connection

Connecting the VGA input

1. Connect the

VGA

jack on the display to the VGA output jack on a computer using a

D-Sub (15-pin) cable.

2. Connect the computer’s audio output jack to the

PC AUDIO IN

jack on the display

with a suitable audio cable.

Connecting the touch module

Connect the

TOUCH

jack on the display to the USB port of a computer using the

supplied USB cable. The touch module of the display supports easy Plug-and-Play

operation. There is no need to install additional drivers on the computer.

• Avoid blocking the touch screen frame (where sensors are located) when initiating the touch

module.

• It is highly recommended that you connect the display to the PC or laptop directly. Avoid

connecting the display to a face plate device which may cause failures in touch operations.

• If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure

image still exists, use another USB type B to A cable.

Audio
cable

HDMI
cable

USB cable

Computer

D-Sub (15-pin)
cable

Summary of Contents for RP6502

Page 1: ...RP6502 RP7502 RP8602 Interactive Flat Panel User Manual ...

Page 2: ...contents thereof without obligation to notify any person of such revision or changes Copyright Copyright 2020 BenQ Corporation All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise witho...

Page 3: ...ual and related document www BenQ com Business SUPPORT Downloads model name User Manual EU only Dismantled information Available on the user manual download page This document is provided based on Regulation EU 2019 2021 to repair or recycle your product Always contact the local customer service for servicing within the warranty period If you wish to repair an out of warranty product you are recom...

Page 4: ... of the display and their functions 13 Front panel 13 Input output terminals 15 Remote control 16 Using the remote control 17 Connection 19 Connecting the VGA input 19 Connecting the touch module 19 Connecting the digital inputs 20 Connecting the video output 21 Connecting to serial port 21 Connecting power 22 Basic operations 23 Turning the display on or off 23 Initial setup 24 OSD Setting 24 Swi...

Page 5: ...face 50 Main interface 50 APPS 60 BenQ Suggests 60 InstaShare 61 InstaQPrint 62 WPS Office 63 Email 65 Side Tool Bar 66 Blizz 67 Saffi 68 Product information 70 Specifications 70 Dimensions RP6502 73 Dimensions RP7502 74 Dimensions RP8602 75 Supported input signal resolution 76 Troubleshooting 77 Accessibility Requirements for Rehabilitation Act of 1973 Section 508 80 2 1 21 ...

Page 6: ...unt this display Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries Make sure that the surface and fixing points are strong enough to sustain the weight of the display To reduce the risk of electric shock do not remove covers No user serviceable parts inside Refer servicing to qualified service personnel To prevent personal injuries mounting...

Page 7: ...specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord ...

Page 8: ...play This condensation will usually disappear after around 2 hours of normal operation RP series does not offer image retention function for more information please refer to installation guide If a still image is required for a display it is recommended to enable Pixel shift See More settings on page 43 for more information RP series does not support portrait use portrait use may cause display dam...

Page 9: ...Bringing Enjoyment N Quality to Life corporate vision with the ultimate goal to achieve a low carbon society Besides meeting international regulatory requirement and standards pertaining to environmental management BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection manufacturing packaging transportation using and disp...

Page 10: ...ch pen x 2 Quick start guide USB Type C cable x 1 Wall mount x 1 The type of power cord supplied may differ from that illustrated depending on your region of purchase Before discarding the package check that you haven t left any accessories inside the box Dispose of packaging materials wisely You can recycle the cardboard carton Consider storing the package if possible for future transport of the ...

Page 11: ...n Installing the display on a wall 1 Place a clean dry and lint free cloth on a flat horizontal and object free surface Make sure that the size of the cloth is larger than the display 2 Gently lay the display on the cloth with the LCD screen facing down 3 Stability Hazard The flat panel may fall causing serious personal injury or death To prevent injury this flat panel must be securely attached to...

Page 12: ...tightened and secured properly Recommended torque 470 635N cm The mounting means should be strong enough to bear the weight of the display To maintain proper ventilation keep at least 10 mm of clear space from the back cover of the display to the wall Please consult a professional technician for wall mount installations The manufacturer accepts no liability for installations not performed by a pro...

Page 13: ...s 13 Parts of the display and their functions Front panel 7 9 11 8 10 12 13 14 15 16 17 No Name Description PIR sensor Short range Short range PIR sensor Trigger the eye care protection mechanism when detecting human body near the display 1 ...

Page 14: ...sfer USB 3 0 Connect USB devices such as USB keyboards USB mice and USB flash drives OPS follow USB 2 0 Connect USB devices such as USB keyboards USB mice and USB flash drives OPS follow NFC Function NFC Sensor NFC reader writer PIR sensor Long range Long range PIR sensor Wake up the screen when detecting human body walking into the room Ambient Light Sensor To detect if a source of light moves to...

Page 15: ... controlled through the equipment touch function is effective in VGA and HDMI channel by default USB 2 0 Connect USB devices such as USB keyboards USB mice and USB flash drives USB 3 0 Connect USB devices such as USB keyboards USB mice and USB flash drives OPS follow SPDIF Connect the SPDIF cable from external devices to the display for audio out HDMI OUT Connect to the display devices with an HDM...

Page 16: ...r downward selection Android system main screen button Return key Voice command key Press to activate Saffi BenQ Voice Assistant hold the button for two seconds then say the command you can use Release the button until you finish the command Speak directly to the microphone built into the top portion of the remote control Position the microphone closer to your mouth or speak in a loud and clear vo...

Page 17: ...and the enclosed dongle have been paired in default Using the remote control Installing remote control batteries Dongle 1 Open the remote control battery compart ment cover 2 Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the and marks in the battery compartment The supplied batteries are provided for your convenience so that you can operate th...

Page 18: ...to IFP s USB port and place the remote control near it 2 Press the and at the same time and the indicator light starts flashing 3 The pairing is completed once the indicator stops flashing Remote control usage tips To power on off the display aim the top front of the remote control directly at the display s remote control sensor window when you press the buttons Avoid getting the remote control we...

Page 19: ...e of the display supports easy Plug and Play operation There is no need to install additional drivers on the computer Avoid blocking the touch screen frame where sensors are located when initiating the touch module It is highly recommended that you connect the display to the PC or laptop directly Avoid connecting the display to a face plate device which may cause failures in touch operations If an...

Page 20: ...layer to the HDMI input jack on the display using an HDMI cable 2 To view images from this input press on the remote control to switch to the respective input source The applicable cable is not supplied and should be purchased separately The display provides a selection for the dual monitor mode HDMI cable DVD player Computer ...

Page 21: ... connect the computer to RS232 ports on the input output terminals The applicable cable is not supplied and should be purchased separately This connection is applicable to straight through RS 232C cable only After using serial port line to connect central control equipment and machine certain function of the machine can be controlled via central control equipment such as machine on off and adjustm...

Page 22: ...nes used in your region Only use an appropriate power cord for your region Never use a power cord which appears damaged or frayed or change the plug type on the power cord Be aware of the power loading when you use extension cords or multiple outlet power boards There are no user serviceable parts in this display Never unscrew or remove any covers There are dangerous voltages inside the display Tu...

Page 23: ... turn on the display press the Power button on the control panel or on the remote control To turn off the display press the Power button on the control panel or on the remote control The system will automatically enter standby mode AC IN Power Switch IR Receiver Power Button The display s standby mode still consumes power To completely cut off power supply set the Power switch to OFF O and then di...

Page 24: ...art up your display and complete the initial setup 1 Turn on the display Wait for the display to boot up with the BenQ screen This may take a moment 2 Tap Next on the screen to begin Follow the on screen instructions to set up the language date and time and network Or your can skip some of these steps and complete the setup later OSD Setting Under Connection you can select a desired input source a...

Page 25: ... brightness Admin Log in as Admin Under Personal settings you can change the headshot wallpaper and password You can also enable AMS service set Available offline accounts and check Device information Multiple users To access your personal account you have to ask the administrator to activate AMS service first and create your account through IAM service Refer to User Management on page 26 for more...

Page 26: ... to create your account through BENQ IAM web service Creating a new account 1 As an administrator to create a new account for regular users go to BenQ Service website https ams benq com Suggested browsers are Chrome Firefox 2 Log in and choose IAM 3 Click Create New Account to continue ...

Page 27: ...dress and activate the X Sign and Broadcast service Click Submit to create a new account 5 The account has been created and a verifying email is sent to the new account owner You can esaily switch to different services X Sign DMS AMS Broadcast by clicking the icon on the upper right corner ...

Page 28: ...play To check if there is a software update available for your device or to obtain the software license key please visit https business display benq com en findproduct signage software partner software download html Then enter the serial number can be found on the sticker attached on the back of the display and click OK to access the Software download page Setting up the Internet connection Your d...

Page 29: ...ss shown please connect the display to the ethernet cable Wireless connection You must use a wireless adapter in order to connect the display to the Internet wirelessly Please contact your local dealer for more information on configuring the wireless connection 1 Press on the remote control or go to Network Wi Fi ...

Page 30: ...password is needed if it is your first time to use the network Key in the password and press Connect The device is now connected to the WLAN If you are connecting to a secured wireless network enter the password for the wireless network access when prompted and tap Connect For wireless connection BenQ shipment does not include wireless dongles therefore you may purchase it separately via the local...

Page 31: ...About System updates 2 If there is an update available the system will begin updating Adjusting audio volume level To adjust the audio volume level do either one of the following Press on the remote control to adjust the volume Press on the front panel of the display Go to Setting General to adjust the volume Refer to General settings on page 38 for more information Software update process may tak...

Page 32: ...list of gestures you can use on the touch screen Ensure that you have installed the USB cable on the display to a computer Windows is a registered trademark of Microsoft Corporation in the United States and other countries OS functions Gesture actions For Windows XP Windows 7 Windows 8 and Windows 10 Click Tap the screen once Double click Tap the screen twice Right click 1 Press on the target 2 Ho...

Page 33: ...er Flick in a desired direction Multi touch functions For Windows 7 Home Premium Professional Enterprise and Ultimate versions Right click 1 Press on the target 2 Tap the screen with another finger 3 Release the second finger Scrolling Drag one or two fingers up or down Zoom Move two fingers apart or toward each other OS functions Gesture actions or ...

Page 34: ...e S3 Press and hold for 4 seconds OS functions Gesture actions Gesture Description For Windows 8 Press and hold to learn This touch interaction causes detailed information or teaching visuals for example a tooltip or context menu to be displayed without a commitment to an action Anything displayed this way should not prevent users from panning if they begin sliding their finger Tap for primary act...

Page 35: ...o the panning direction selects objects in a list or grid ListView and GridLayout controls Display the AppBar with relevant commands when objects are selected Pinch and stretch to zoom While the pinch and stretch gestures are commonly used for resizing they also enable jumping to the beginning end or anywhere within content with Semantic Zoom A SemanticZoom control provides a zoomed out view for s...

Page 36: ...ll amount of alcohol to clean the infrared plastic filter To avoid damage to the screen never use any type of abrasive materials to wipe the screen Use a neutral detergent to clean the touch screen Avoid using detergents with erosive substance such as banana oil or ammonia Moisten a clean soft lint free cloth with a neutral detergent and then clean the touch screen Do not spray a detergent on the ...

Page 37: ...OSD menu Settings menu Input settings Press on the remote control Menu on the front panel or drag from the bottom middle to the center of the screen to enter the OSD menu Press on the remote control and press OK to confirm or directly click a desired input source Press on the remote control or click a blank area outside the menu to exit the menu ...

Page 38: ...wipe to enable or disable Mute Go to More to enter Audio menu Picture Under Picture use the brightness bar to adjust the brightness for the display You can enable the Eye Care function on the OSD menu Eye Care switches the display s low blue light mode and activates the flicker free function Directly swipe to enable or disable Auto Backlight Go to More to enter Picture menu ...

Page 39: ...Standard Brightness 50 Contrast 50 and Color Temperature Standard PIR Sensor Motion Sensor You can enable the PIR Sensor function on the OSD menu PIR Sensor allows you to sense motion often used to detect if a human has moved in or out of the sensor s range The display automatically turns on Eye Care and dims the brightness of the screen when a human is walking in front of the sensor Suggestions f...

Page 40: ...n item Press on the remote control or click a blank area outside the menu to exit the menu Menu Description Balance Drag the knob to adjust the balance Sound Mode Touch a preset sound environment Options are Standard News Music Movie Sport or User mode Under User mode you can adust 10KHz 5KHz 1 5KHz 500Hz ...

Page 41: ... Options are Eco Standard Bright and Soft Under Eco mode Brightness level Contrast and Color Temperature are locked Brightness level Under Standard Bright and Soft mode press on the remote control or drag the knob to adjust the brightness Contrast Under Standard Bright and Soft mode press on the remote control or drag the knob to adjust the contrast Color Temperature Press on the remote control or...

Page 42: ...o confirm or directly click an item Press on the remote control or click a blank area outside the menu to exit the menu Press on the remote control and press OK to adjust image Menu Description Aspect ratio Press on the remote control or click an aspect ratio Options are 16 9 or PTP You can also select Auto to adjust the image ...

Page 43: ... range for a long period of time Use the H Position V Position Clock rate and Phase functions to manually adjust the image More settings Advanced settings Go to Device Advanced settings Menu Description H Position Press to move the screen to the left or right V Position Press OK on the remote control or click the switch to lock or unlock the remote control IR sensor on the front panel of the displ...

Page 44: ...witch to lock or unlock the remote control IR sensor on the front panel of the display Touch lock Press OK on the remote control or click the switch to lock or unlock the screen Pixel shift Press OK on the remote control or click the icon to set a pixel shift preventing from image retention DCR Press OK on the remote control to enable or disable DCR If keypad IR and touch are locked all at once pl...

Page 45: ...d Input methods in Android Startup Shutdown Click to set the Startup channel OPS startup option Wake on Lan and Power off reminder Refer to Startup Shutdown on page 47 for more information Floating tool Click to open and close the floating tool Refer to Floating Annotation Toolbar on page 51 for more information About Click to view system information in Android The amount of available storage spac...

Page 46: ...Menu operations 46 Proxy setting Go to Network Ethernet Press Proxy to go to the proxy setting Enter the proxy host name Enter the using channel ...

Page 47: ...Menu operations 47 Startup Shutdown Go to System Startup Shutdown For Startup source you can choose Last channel or other sources ...

Page 48: ...Menu operations 48 For Built in OPS startup option you can choose Startup only through OPS built in startup option or startup through any channel ...

Page 49: ...Menu operations 49 For Power off reminder you can set on or off time Schedules can be made by choosing the days of the week ...

Page 50: ...id main interface Press on the remote control or Home button on the front panel to return to the main interface Press on the remote control or drag the OSD menu up from the bottom center of the screen to enter the OSD menu to select an input Note that this is a closed Android OS Download and use of unauthorized apps on this system are not available ...

Page 51: ...g Annotation Toolbar around You can also click the button to close the floating toolbar and clear all the brushes Annotate Click to switch the color of the brush Color options are blue red green and black Palm eraser is provided for you to erase any contents on the display just with your palm while you are writing without switching to Eraser Whiteboard Click to start EZWrite 5 0 Clear All Click to...

Page 52: ...nsor more in line with the current installation environment so that the value can be more accurate If your IFP device is not used or stored for a long time please calibrate before using the CO2 senor To start the calibration follow the directions Auto calibration To provide correction for the optimal CO2 concentration for the current environment the calibration mechanism will collect the CO2 conce...

Page 53: ...o launch AMS With this application you can access your personalized workspace environment and settings and manage your files and accounts on any IFP that you have logged into While logging in you will see four main parts as described in the table below 1 2 4 3 ...

Page 54: ...also open files from the local devices like Internal My Folder or connected USBs The icon next to Google Drive Dropbox shows that the account is bound to AMS service 2 Folder Path You can browse the file folder in this area 3 Listing Files You can see a list of files from the storage device you select 4 Operating Tab You can edit the files using the operating tabs here Regular users can only view ...

Page 55: ...urrent image clockwise Go to the settings See the information about the file name creation time file size and the file format File Image Supported range bmp BMP Max Resolution 8000 8000 Min Resolution 4 x 4 gif GIF Max Resolution 8000 8000 Min Resolution 4 x 4 jpeg jpg JPEG JPG Max Resolution 8000 8000 Min Resolution 4 x 4 png PNG Max Resolution 8000 8000 Min Resolution 4 x 4 ...

Page 56: ...list Play the previous audio file Play pause the current audio file Play the next audio file Check the audio information File Format Audio Codec Supported range aac AAC AAC Sample Rate 8K 96KHz Bit Rate 24K 576Kbps ape Monkey s Audio Monkey s Audio Sample Rate Max 48KHz Bit Rate max 1411Kbps flac FLAC FLAC Sample Rate Max 192KHz Bit Rate max 1411Kbps m4a ALAC ALAC Sample Rate 8K 96KHz Bit Rate 24K...

Page 57: ...udio Layer3 MPEG1 2 layer3 Sample Rate 8K 48KHz Bit Rate 32K 320Kbps ogg Vorbis Vorbis Sample Rate 8K 48KHz Bit Rate max 256Kbps wav WAV LPCM Sample Rate 8K 192KHz Bit Rate max 320Kbps Icon Function Adjust the video volume Play the previous video file Play pause the current video file Play the next audio file File Format Audio Codec Supported range ...

Page 58: ...MPEG 2 1920 1088 30 Fps 80Mbps MPEG 4 1920 1088 30 Fps 50Mbps MJPEG 1920 1080 30 Fps 150Mbps flv H 263 MPEG1 2 Layer3 AAC 1920 1088 30 Fps 5Mbps VP6 1920 1088 30 Fps 40Mbps H 264 3840 2160 30 Fps 160Mbps f4v H 264 AAC 3840 2160 30 Fps 160Mbps mkv H 264 AAC MPEG1 2 Layer3 3840 2160 30 Fps 160Mbps H 265 3840 2160 60 Fps 160Mbps Vc 1 1920 1088 30 Fps 45Mbps mov H 264 AAC PCM 3840 2160 30 Fps 160Mbps ...

Page 59: ... 30 Fps 160Mbps MPEG 1 1920 1088 30 Fps 80Mbps MPEG 2 1920 1088 30 Fps 80Mbps ts H 264 AACAAC MPEG1 2 Layer3 3840 2160 30 Fps 160Mbps H 265 3840 2160 60 Fps 160Mbps MPEG 2 1920 1088 30 Fps 80Mbps MPEG 4 1920 1088 30 Fps 50Mbps VC 1 AP 1920 1088 30 Fps 45Mbps File Codec Extensions Video Audio Maximum transmit ratio ...

Page 60: ...ion you can view apps suggested by BenQ for download Tap the category on the left panel to browse the suggested apps Tap an app from the selected category to view a basic description of the app Function Description Search Tap to search for an app Education Tap to show the suggested apps in the Education category ...

Page 61: ...taShare ID name that you want to connect to or enter the pairing code 4 Enter the connect code shown on the upper right corner of the display or you can also find the connection code in Setting 5 Once the mobile device has successfully connected to the display a confirmation message will appear on the display Tap Allow on the display to confirm the connection 6 Once connected you can Mirror the di...

Page 62: ...With this application you can print a file or website image using a Wi Fi or remote printer 1 Tap the option on the left panel and browse and select the desired file photo page or image you want to print Once connected any operations on the display or mobile device will also show up on your mobile device and display Before launching the application make sure your display is properly connected to l...

Page 63: ...search for printers automatically Tap Manual Setup to add a new printer manually WPS Office Tap to launch WPS Office With this application you can open document files including PDFs as well as Microsoft Word PowerPoint and Excel documents To edit a file with WPS Office 1 Tap Open on the left panel to browse and open a file located in either the dis play s internal memory an external storage device...

Page 64: ...o edit the content or format of the slides Insert Tap to insert tables pictures charts comments video or audio Transitions Tap to apply or adjust the timing of a transition Pen Tap to write draw paint or sketch to the slides Play Tap to start a slide show Save As Tap to save the presentation file on either the display s internal memory an external storage device or cloud storage Undo Tap to undo a...

Page 65: ...To use Email set up an account first Type your Email address and click NEXT After you ve signed up you will receive a verification email After you respond to the Email verification you can begin writing email Office Software Supported File Formats Word wps wpt doc docx dot dotx txt log irc c cpp h asm s java asp bat bas prg cmd Excel et ett xls xlsx xlt xltx csv xlsm xltm PowerPoint ppt pptx ...

Page 66: ...p to return to Home interface Return Tap to return to previous operation interface SwitchQ Tap to switch tasks between recent apps and input sources Floating Annotation Toolbar Tap to open the floating tool EZWrite 5 0 Tap to enter EZWrite 5 0 software ...

Page 67: ... Blizz users 1 On the home screen select Apps Blizz 2 Select Sign In if you want to create a new meeting select Join a Meeting if you want to join an already created meeting After signing in create a meeting ID which will be the meeting ID other users will enter to join the meeting If joining a meeting enter the meeting ID provided by the creator of the meeting in the Join a Meeting page ...

Page 68: ... timers or search the Internet from anywhere in the room Already enable AMS service but did not bind your Amazon account to it If you already enable Multi Account Mode and AMS service and you have not yet bind your Amazon account to it please follow the below steps 1 Access AMS website to link the account with Amazon For more detail on how to link the account under AMS please refer to AMS user man...

Page 69: ...XT to proceed 4 It will then show the instruction for the setup Follow the instruction on the screen to complete the setup 5 Download and install Alexa app on your phone Search Saffi and enable it 6 The setup is completed Press the Voice command key and speak the commands to start using Saffi ...

Page 70: ...R Touch Method Finger Stylus with NFC x2 Resolution 32767 x 32767 Capacity 20 points HW spec 10 points Android varies from operating systems and applications Accuracy 1mm over 90 of touchable area Touch Output Rear x2 USB type B Front x1 USB type B OS Supported Ubuntu 14 04 or above windows 7 8 8 1 10 Mac OS X 10 12 or above Chrome 54 or above Android 4 0 or above OS for Touch Driver Free Ubuntu W...

Page 71: ...2 374 9W RP8602 423 1W Consumption Standby 0 5W Wake Up HDMI VGA LAN Environment Operating Temperature 0 40o C Operating Humidity 20 80 without condensation Storage Temperature 10 60o C Storage Humidity 10 60 without condensation Display Orientation Landscape Only Mechanical Weight kg RP6502 44kg RP7502 61kg RP8602 79kg Dimensions W x H x D mm RP6502 1505 9 x 951 0 x 121 5 RP7502 1735 5 x 1085 8 x...

Page 72: ...RP6502 RP7502 RP8602 System CPU Dual core A73 Dual core A53 1 5GHz System Memory 4GB Storage 32GB OS Android 8 0 This Android 6 0 operating system is not standard Android so access to Google Play is not available APK cannot be installed in the default location unless given permission by the management units Contact your BenQ dealer for the required support for management permission Without managem...

Page 73: ...Product information 73 Dimensions RP6502 Unit mm 287 1 7 9 5 23 1 1 7 9 5 287 1 23 1 1 02817 6 5 7 5 37 0 ...

Page 74: ...Product information 74 Dimensions RP7502 Unit mm 7 9 5 23 1 1 287 1 7 9 5 23 1 1 287 1 02817 6 5 7 5 37 0 ...

Page 75: ...Product information 75 Dimensions RP8602 Unit mm 7 9 5 287 1 23 1 1 287 1 7 9 5 23 1 1 02817 6 5 7 5 37 0 ...

Page 76: ...024 x 768 60Hz 1280 x 768 60Hz 1280 x 960 60Hz 1280 x 1024 60Hz 1366 x 768 60Hz 1440 x 900 60Hz 1680 x 1050 60Hz 1920 x 1080 60Hz 3840 x 2160 24Hz 3840 x 2160 25Hz 3840 x 2160 30Hz 3840 x 2160 50Hz 3840 x 2160 60Hz 480i 60Hz 480p 60Hz 576i 50Hz 576p 50Hz 720p 50Hz 720p 60Hz 1080i 50Hz 1080i 60Hz 1080p 50Hz 1080p 60Hz supported Vacant not supported ...

Page 77: ...on and try again No sound Check the following Have you turned on the mute function on the display or the input source device Turn off the mute function or increase the audio volume level and try again Are there any loose cable connections Make sure that all cables are connected firmly The computer input image looks strange Have you chosen an unsupported output resolution on the computer Refer to S...

Page 78: ...ng to failure of remote control Check whether the battery electrode in the remote control is correct Check whether remote control needs to replace battery Machine automatically shutdown Whether set sleep or not Check whether there is sudden power outage Check whether there is no signal automatic shutdown Signal out of range Check whether display is set correctly Check whether resolution is the bes...

Page 79: ...ools are placed around the machine No color color is weak or image is weak Adjust chromaticity and brightness or contrast in menu Check whether signal wire is well connected With image but without sound Check whether mute button is pressed for mute Press VOL VOL to adjust volume Check whether audio line is connected correctly Only one speaker has sound Adjust sound balance in menu Check whether co...

Page 80: ...ailable by using the On Screen Display OSD controls on the products BenQ s displays include user selectable color controls such as color temperature selections IFP 5500K 9300K 12000K DS 6500K 9300K 12000K with a wide range of contrast levels BenQ s multimedia displays usually have one or two speakers for audio performance which allow users including hearing impaired to interact with the computer s...

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