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Unpacking and Installation

5

Unpacking and Installation

Unpacking

• This product is packed in a carton, together with the standard accessories.
• Any other optional accessories will be packed separately.
• Due to the size and weight of this display it is recommended for two people to move it.
• After opening the carton, ensure that the contents are complete and in good condition.

Package Contents

Please verify that you received the following items with your package content:

• LCD display
• Remote control
• Power cord (1.8 m)
• Quick start guide
• VGA cable (1.0 m)
• HDMI cable (1.8 m)

• DP cable (1.8 m)
• Audio cable (1.8 m)
• IR Extender cable (1.8 m)
• RS232 cable (1.8 m)
• RS232 loop cable (1.8 m)
• Gap inspection pads (3 pieces)

HDMI Cable

VGA Cable

Power Cord

Remote Control

Gap inspection pads(x3)

IR Extender Cable

RS232 Loop Cable

RS232 Cable

Quick start guide

DP Cable

Audio Cable

* The supplied power cord varies depending on destination.

• For all other regions, apply a power cord that conforms to the AC voltage of the power socket

and has been approved by and complies with the safety regulations of the particular country.

• You might like to save the package box and packing material for shipping the display.

Installation Notes

• Due to the high power consumption, always use the plug exclusively designed for this

product. If an extended line is required, please consult your service agent.

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Summary of Contents for PL490

Page 1: ...PL490 PL552 User Manual ...

Page 2: ...contents thereof without obligation to notify any person of such revision or changes Copyright Copyright 2017 BenQ Corporation All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise witho...

Page 3: ...ting in Portrait Position 7 Parts and Functions 8 Control Panel 8 Input OutputTerminals 9 Remote control 11 Connecting External Equipment 15 Connecting External Equipment DVD VCR VCD 15 Connecting a PC 16 ConnectingAudio Equipment 17 Connecting Multiple Displays in a Daisy chainConfiguration 18 IR connection 20 IR Pass through Connection 20 Wire connecting to Network 21 Operation 22 Watch the Conn...

Page 4: ...a LocalArea Network 23 Play multimedia files from USB device 26 Play options 27 Change your settings 29 Settings 30 USB device compatibility 41 Input Mode 43 Cleaning andTroubleshooting 45 Cleaning 45 Troubleshooting 46 Technical Specifications 48 ...

Page 5: ...ompletely disconnect this equipment from theAC mains disconnect the power cord plug from theAC receptacle Do not place this display on an uneven sloping or unstable surface such as a trolley where it may fall and cause damage to itself or others Do not place this display near water like a spa or pool or in a position which will allow the splashing or spraying of water onto the display like in fron...

Page 6: ...ion to avoid injury from tip over 14 Unplug this apparatus during lightning storms or when unused for long periods of time 15 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or m...

Page 7: ...remote control Do not expose the remote control to water or moisture Failure to do so could result in malfunction Confirm there is no object between the remote control and the remote sensor of the product When the remote control will not be used for an extended period remove the batteries Battery safety notice The use of the wrong type of batteries may cause chemical leaks or explosion Please note...

Page 8: ...ment and standards pertaining to environmental management BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection manufacturing packaging transportation using and disposal of the products BenQ ecoFACTS label lists key eco friendly design highlights of each product hoping to ensure that consumers make informed green choices...

Page 9: ... m Audio cable 1 8 m IR Extender cable 1 8 m RS232 cable 1 8 m RS232 loop cable 1 8 m Gap inspection pads 3 pieces HDMI Cable VGA Cable Power Cord Remote Control Gap inspection pads x3 IR Extender Cable RS232 Loop Cable RS232 Cable Quick start guide DP Cable Audio Cable The supplied power cord varies depending on destination For all other regions apply a power cord that conforms to theAC voltage o...

Page 10: ...e 2 Ensure you have all accessories for mounting this display wall mount ceiling mount table stand etc 3 Follow the instructions that come with the base mounting kit Failure to follow correct mounting procedures could result in damage to the equipment or injury to the user or installer Product warranty does not cover damage caused by improper installation 4 For the wall mounting kit use M6 mountin...

Page 11: ...eat to disperse leave space between surrounding objects as shown in the diagram below 100 mm 100 mm 100 mm 100 mm Mounting in Portrait Position This display can be installed in portrait position 1 Remove the table stand if attached 2 Rotate 90 degrees anticlockwise 90 90 90 90 PL490 PL552 ...

Page 12: ...OSD menu is off 6 button Move the highlight bar up to adjust the selected item while OSD menu is on 7 button Move the highlight bar down to adjust the selected item while OSD menu is on 8 MENU button Return to previous menu while OSD menu is on or to activate the OSD menu when OSD menu is off 9 Remote control sensor and power status indicator Receives command signals from the remote control Indica...

Page 13: ...isplay refer to page 21 for IR Pass Through connection 4 IR OUT 5 RS232C IN RS232C network input output for the loop through function 6 RS232C OUT 7 RJ 45 LAN control function for the use of remote control signal from control center 8 HDMI1 IN HDMI video audio input 9 HDMI2 IN 10 DVI IN DVI D video input 11 DVI OUT VGA OUT DVI orVGA video output 12 DisplayPort IN DisplayPort video input output 13 ...

Page 14: ...udio output to externalAV device 21 USB PORT Connect your USB storage device 22 SPEAKERS OUT Audio output to external speakers 23 OPS SLOT Slot for installing the optional OPS module 24 SECURITY LOCK Used for security and theft prevention ...

Page 15: ...vigate through menus and choose items 7 ADJUST button To auto adjust forVGA input only 8 MUTE button Press to turn the mute function on off 9 COLOR buttons Choose tasks or options 10 NORMAL buttons Switch to normal mode 11 ID buttons Switch to ID mode 12 FORMAT button Change zoom mode 13 BACK button Return to the previous menu page or exit from the previous function 14 INFO button Display informat...

Page 16: ... to control For example press 0 and 1 for display No 1 press 1 and 1 for display No 11 The numbers available are from 01 255 2 Not pressing any button within 10 seconds will exit the ID Mode 3 If an error pressing of buttons other than the digits occurred wait 1 second after the red LED lights off and then lights up again then press the correct digits again 4 Press ENTER button to confirm The red ...

Page 17: ...tery to the and signs of the battery compartment Do not mix battery types Do not combine new batteries with used ones It causes shorter life or leakage of batteries Remove the dead batteries immediately to prevent them from liquid leaking in the battery compartment Don t touch exposed battery acid as it can damage your skin If you do not intend to use the remote control for a long period remove th...

Page 18: ... Use the remote control within the range which is shown in the following table OperationAngle RC operational distance θ 0º for H V 8m θ 20º for H V 5m θ 45º for H only 2m The remote control may not function properly when the remote control sensor on the display is under direct sunlight or strong illumination or when there is an obstacle in the path of signal transmission ...

Page 19: ...ecting External Equipment Connecting External Equipment DVD VCR VCD Using COMPONENT video input DVD VCR VCD AUDIO IN R COMPONENT Out YPbPr Audio Out COMPONENT IN YPbPr L UsingVideo Source input AUDIO IN DVD VCR VCD R Y CVBS IN Y CVBS Out L ...

Page 20: ...External Equipment 16 Using HDMI video input HDMI Out DVD VCR VCD HDMI IN Connecting a PC UsingVGA input Audio Out VGAAUDIO IN PC VGA IN VGA Out D Sub 15 pin Using DVI input VGAAUDIO IN Audio Out PC DVI IN DVI Out ...

Page 21: ...Connecting External Equipment 17 Using HDMI input PC HDMI IN HDMI Out Using DisplayPort input PC DisplayPort IN DisplayPort Out ConnectingAudio Equipment Connecting external speakers External speakers ...

Page 22: ...oss in general up to 25 12 9 monitors can be connected via the DVI I Digital signal DP DVI I Analog Out port To connect more than these numbers of monitors it is recommended to use a splitter 2 If the signal cable between your computer and the product is too long make certain to use the booster or optical cable Display control connection Connect the RS232C OUT connector of DISPLAY 1 to the RS232C ...

Page 23: ...1 DP IN DP PC DISPLAY 2 DP IN DP OUT DP Daisy chain to 12 units without splitter DP with DHCP up to 7th Connect the HDMI OUT connector of DISPLAY 1 to the DVI IN connector of DISPLAY 2 DVD VCR VCD DISPLAY 1 DVI IN HDMI DISPLAY 2 DVI IN DVI OUT HDMI up to 3840x2160 30Hz HDMI with HDCP up to 7th HDMI to DVI I cable is not supplied Analog video connection Connect the DVI OUT VGA OUT connector of DISP...

Page 24: ...A cable is not supplied IR daisy chain Connection Connect IR Sensor Cable to DISPLAY 1 and connect the IR OUT connector of DISPLAY 1 to the IR IN connector of DISPLAY 2 IR OUT IR IN IR Sensor Cable DISPLAY 1 DISPLAY 2 IR IN IR connection External IR Receiver IR IN This display s remote control sensor will stop working if the IR IN is connected ...

Page 25: ...rk on page 23 for more detail INTERNET RJ 45 PC RJ 45 ROUTER To setup the network 1 Switch on the router and switch on its DHCP setting 2 Connect the router to this display with an Ethernet cable 3 Press HOME button to display the OSD menu 4 Press or button to select the menu item Network setting Press OK button to enter its submenu 5 Press or number button to adjust its value Press OK button to c...

Page 26: ...r PC Unscaled Provide maximum detail for PC Only available when PC mode is selected in the Picture menu 4 3 Display the classic 4 3 format Choose your Preferred Picture Settings 1 While this display is playing video source press ADJUST button 2 Press or button to choose Picture style then press OK button 3 Press or button to choose an option then press OK button Personal Apply your personalized pi...

Page 27: ...ropriate settings on your computer firewall to allow you to run the media server 5 Support format Picture JPEG PNG or BMP Sound LPCM MP3 AAC or WMA Video MPEG2 MPEG 4 or WMV 6 Display quality depends on network bandwidth Set up the network 1 Connect your display and the computer to the same home network See illustration below to connect your display to a network 2 Switch on your computer and the r...

Page 28: ... button choose network and press OK button 2 Now you can see all the PC s connected to the same router on the screen Choose the right one 3 Press and to choose the directory and files to play 4 You can connect up to 4 displays to the same PC and play same media stream We suggest to use DLNA DMP function via wired network for the sake of higher security and sufficient network bandwidth USB Network ...

Page 29: ...work settings Network name Cancel Done Clear testabc 4 Press SOURCE button choose network and press OK button 5 On your PC go to Network and Sharing Center and click Choose homegroup and sharing options 6 Check the media formats Then click Choose media streaming options 7 Go to Advanced sharing settings and check Turn on network discovery 8 Now go to the directory of your media files Choose the me...

Page 30: ...ultimedia files from USB device 1 Connect your USB device to the USB port on the display USB 2 Press SOURCE button choose USB and press OK button 3 The connected USB device is detected automatically for all its playable files which will be automatically sorted into 3 types Music Movie and Photo Press BACK button to go up to the top layer in the screen Press or button to choose the file type Press ...

Page 31: ...then press OK button to choose an option Shuffle Enable or disable random play of tracks Repeat Choose Repeat to play a track or an album repeatedly or choose Play once to play a track once To view information about a song for example title artist or duration choose the song then press INFO button To hide the information press INFO button again Playing movie files 1 Choose Movie in the top bar Mov...

Page 32: ...se Photo in the top bar Photo 2 Choose a photo thumbnail then press OK button Start a slideshow If there are multiple photos in a folder choose a photo Then press to Play All To skip to the previous or next photo press or button and then press OK button To stop the slideshow press H button Slideshow options While you play a slideshow press OPTIONS button then press OK button to choose an option Sh...

Page 33: ...lue Press OK button to confirm 3 Press BACK button to go back to the previous menu layer 4 Press HOME button to exit the OSD menu Using the display s control buttons 1 Press MENU button to display the OSD menu 2 Press or button to choose menu item or adjust its value 3 Press INPUT button to confirm menu selection and enter its submenu 4 Press MENU button to exit the OSD menu ...

Page 34: ...etting by Brightness for Energy Star verification Colour Adjust the colour saturation of the picture Sharpness Adjust the sharpness of the picture under Game mode video timing Noise reduction Choose the amount of noise reduction for the picture under Game mode video timing MPEG artifact reduction Smoothen transitions and haziness in the digital picture under Game mode video timing Digital Crystal ...

Page 35: ...uter Make sure that Format and edges Picture format Unscaled is selected so as to view maximum detail Format and edges Picture format Change the picture format See page 22 for the descriptions about Picture format Sound Picture Sound style Sound Restore style Tiling Bass General settings Treble Network settings Balance Surround mode Audio out Advanced Name Description Sound style Access predefined...

Page 36: ...Audio out offset Adjust the setting for audio output delay Available if Audio out delay is switched on Tiling Picture Enable Sound H monitors Tiling V monitors General settings Position Network settings Frame comp With this function you can create a single large screen matrix video wall that consists of up to 225 sets of this display up to 15 sets on the vertical and 15 sets on the horizontal side...

Page 37: ...ors Position Example 5 x 5 screen matrix 25 displays H monitors 5 displays V monitors 5 displays 1 2 6 7 3 4 8 9 5 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 H monitors V monitors Position Frame comp Choose to turn the frame compensation function on or off If selected On the display will adjust the image to compensate for the width of the display bezels in order to accurately display the imag...

Page 38: ...ally Auto search Choose to let this display detect and display available signal sources automatically Clock Set the current date and time for the display s internal clock Scheduling This function allows you to program up to 7 different scheduled time intervals for this display to activate You can set Which input source the display will use for each scheduled activation period The time for the disp...

Page 39: ...us and choose On Schedule 1 Status Off Schedule 2 Source On Schedule 3 On time Schedule 4 Off time Schedule 5 Repeat modes Schedule 6 Playlist setting Schedule 7 2 Go to Source and choose input source If Source USB is chosen You need to set playlist Schedule 1 Status USB Schedule 2 Source HDMI 1 Schedule 3 On time HDMI 2 Schedule 4 Off time DisplayPort Schedule 5 Repeat modes Card OPS Schedule 6 P...

Page 40: ...Status Schedule 2 Source Schedule 3 On time Schedule 4 Off time Schedule 5 Repeat modes Schedule 6 Playlist setting Schedule 7 14 00 Off time Cancel Done 5 Go to Repeat modes and choose Schedule 1 Status No repeat Schedule 2 Source Every Sunday Schedule 3 On time Every Monday Schedule 4 Off time EveryTuesday Schedule 5 Repeat modes EveryWednesday Schedule 6 Playlist setting EveryThursday Schedule ...

Page 41: ...t Photo Movie avi Photo1 jpg Photo2 jpg Photo3 jpg Each Playlist supports up to 30 files Playlist will not be cleared after Factory settings You have to manually remove the files or delete usb_schedulinglist txt in the USB Name Description Sleep timer Switch off this display after a specified time EasyLink Connect and control your HDMI CEC compliant devices through HDMI port to this display with t...

Page 42: ...r RC lock item press buttons and 1998 on the remote control Pixel shift For video input sources you may choose On to move the screen image automatically to protect the display from burn in or after image symptoms 30 seconds after not operating the display Smart power Choose a backlight level to optimize dynamic power consumption and picture contrast The options are Off Standard Best Power Best Pic...

Page 43: ...ve minutes and a temperature waning message shown on the screen for 10 seconds the display power will be shut down automatically while Power LED will be blinking red green Network control port Choose the RS232 control form Card OPS or embedded RS232 in PD set Factory settings Reset all your customized settings to the factory defaults Only monitor ID won t be reset Network Settings 1 Press HOME but...

Page 44: ...lay If Network settings Static IP is chosen Digital Media Renderer DMR Receive multimedia files from the connected device by your network Network name In the multiple display connection you can rename each display for easy identification Use the on screen keyboard or the remote control keypad to enter the name ...

Page 45: ...s mt2 MaTS TTS MPEG 2 1920x1080 25p 30p 50i 60i 30 MPEG 1 L1 L2 MPEG 1 2 2 5 L3 AAC HE AAC v1 v2 AC3 E AC3 Dolby Pulse MPEG 4ASP 1920x1080 25p 30p 50i 60i 30 H 264 1920x1080 25p 30p 50p 60p 60i 30 MVC 1920x1080i field rate 50 60Hz 1920x1080p frame rate 24 25 30Hz 1280x720p frame rate 50 60Hz 30 ts m2ts mts AVCHD MPEG 2 1920x1080 25p 30p 50i 60i 30 MPEG 1 L1 L2 MPEG 1 2 2 5 L3 AAC HE AAC v1 v2 AC3 ...

Page 46: ...ts File Extensions Container Video codec Maximum resolution Frequency kHz Max Bit Rate Mbps Audio codec mp3 MP3 48 384 MPEG 1 2 2 5 L3 wma asf WMA V2 up toV9 2 48 192 WMA wma WMA Pro 96 768 WMA WMA Pro wav PC LPCM 192 768 LPCM aif mac aiff mac LPCM 192 768 LPCM aac mp4 m4a AAC 48 1024 AAC HE AAC v1 v2 pls m3u Playlists m4a M4A 48 1024 AAC HE AAC v1 v2 Sound or video may not work if the contents ha...

Page 47: ... 9 Wide XGA UXGA 1600 1200 60 Hz 162 MHz 4 3 Ultra XGA HD1080 1920 1080 60 Hz 148 5 MHz 16 9 HD1080 SDTV Resolution Standard Resolution Active Resolution Refresh Rate Pixel Rate Aspect Ratio Stand for Mode H Pixels V Lines 480i 720 480 29 97 Hz 13 5 MHz 4 3 Modified NTSC Standard 480p 59 94 Hz 27 MHz 576i 720 480 25 Hz 13 5 MHz 4 3 Modified PAL Standard 576p 50 Hz 27 MHz HDTV Resolution Standard R...

Page 48: ... the PC power is turned off or if the PC is disconnected If so press the INPUT button to enter the video mode Also make sure that the PC is connected When horizontal synchronous signals seem irregular in RGB mode check PC power saving mode or cable connections The display settings table complies to the IBM VESA standards and based on the analog input The DVI support mode is regarded as same to the...

Page 49: ...soft lint free cloth If the surface becomes dirty soak a soft lint free cloth in a mild detergent solution Wring the cloth to remove excess liquid Wipe the surface of the display to remove dirt Then use a dry cloth of the same type to dry Do not scratch or hit the surface of the panel with fingers or hard objects of any kind Do not use volatile substances such as insert sprays solvents and thinner...

Page 50: ...e display Please verify its specifications with this display s specification section Display image doesn t fill up the full size of the screen 1 The zoom mode is not set correctly 2 Scan Mode may be set incorrectly to underscan 3 If the image exceeds the screen size Scan Mode may need to be set to Underscan Use the Zoom mode or Custom zoom function in the Screen menu to fine tune display geometry ...

Page 51: ...xamples of still pictures include logos video games computer images and images displayed in 4 3 normal mode A still picture is displayed for an over extended period of time Do not allow a still image to be displayed for an extended period of time as this can cause a permanent after image to remain on the display ...

Page 52: ...t RCA Jack x 2 0 5V rms Normal 2 Channel L R 3 5mm phone jack x 1 RS232C 2 5mm Phone jack x 2 RS232C in RS232C out RJ 45 RJ 45 Jack x 1 8 pin 10 100 LAN Port HDMI Input HDMI Jack x 2 Type A 18 pin Digital RGB TMDS Video Audio MAX Video 720p 1080p 1920 x 1080 60 Hz WUXGA Audio 48 KHz 2 Channel L R Supports LPCM only DVI D Input DVI D jack Digital RGB TMDS Video VGA Input D Sub Jack x 1 15 pin Analo...

Page 53: ...out Stand W x H x D cm 1077 7 x 607 8 x 93 5 Wall mount 103 8 Handle 1213 4 x 684 2 x 95 0 Wall Mount 103 4 Handle Weight Without Stand 21 6 Kg 29 2 Kg Gross Weight Without Stand 33 3 Kg 43 5 Kg Environmental Condition Temperature Operational 0 40 C Storage 20 60 C Humidity Operational 20 80 RH No condensation Storage 5 95 RH No condensation Altitude Operational 0 3 000 m 0 5 000 m Storage Shipmen...

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