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What to do if...
Your PIN is
blocked
• You have entered a
wrong PIN three times in
a row.
Contact your network
operator, or use the PUK
code of the SIM card if
provided by your network
operator.
The battery
won’t charge
• The battery or charger is
out of order.
Contact your dealer.
• The phone temperature
goes below 0
°
C or above
45
°
C.
Change the charging
environment.
• Poor
connection.
Check if the charger is
properly connected.
The phone
automatically
shuts down.
• The battery is not
properly installed.
Please make sure the
battery fits perfectly into
the compartment.
You can’t key
in data into
your Phone
book
• Your Phone Book
memory is full.
Delete some data from the
Phone Book.
You are not
able to use
certain
functions
• Your network operator
doesn't support these
functions, or you do not
subscribe to them.
Contact your network
operator.
Problem
Possible cause
Solution