FAQ and Troubleshooting
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2. Right click the hard drive icon and then select Properties.
3. Observe how much free space is on the hard drive.
4. To free up hard drive space, click Disk Cleanup and follow the instructions that
follow to proceed.
How do I update the driver?
Please visit BenQ on-line product support (http://Support.BenQ.com) to search
for updated sound driver software.
My system is running very slow. How can I improve performance?
•
System resources are the amount of memory and hard drive space that your Joy-
book can use and can degrade over time slowing the computer. However, you
still can improve the system performance by using the methods below:
•
Close all open programs not being used. Use software program that are abso-
lutely necessary.Try running virus scans and other tools when away from the
desk. Closing software program that are not necessary helps window perform
more efficiently.
•
Prevent background software programs from loading. As software programs
load the small icons on the System Tray, they will be running in the background
and each one consumes valuable system resources. You can follow the steps
below to prevent application programs from running when Windows launches:
1. Click the Start button and then select Run....
2. Type “msconfig” in the Open field. This will open the system configuration util-
ity.
3. Click the Startup tab and then uncheck any task that is unwanted.
4. Click OK and restart the Joybook.
•
Remove programs from the Startup folder. Removing programs from the Star-
tup folder also helps to prevent programs from running when Windows starts
up. To do so, follow the steps below:
1. Right click anywhere in the open area on the Desktop and select New, Folder.
Give the folder a name. This folder will be used later.
2. Right click the Start button and then select Open. A folder named Programs
will appear in the Start Menu window.
3. Double click the Programs folder and then the Startup folder.
4. Right click any icon in the folder and then select Properties. The information
about the icon will appear. this will help you to judge if the program is neces-
sary to be left in the Startup folder.
5. Select unwanted program icons, right click on them and select Cut.
6. Close the open windows to return to the windows desktop.
7. Open the folder created in step 1.
8. Select the Edit and Paste commands in the folder window. The icons that were
cut from the Startup folder are now placed in the folder.
9. Restart the Joybook. The programs removed from the Startup folder will no
longer run when Windows starts. However, you can still run them by double
clicking their icons in the folder created in step 1.
•
Empty the Recycle Bin. You can free up disk space by clearing files you no longer
need from the Recycle Bin. To do so, right-click the Recycle Bin icon on the
Desktop and select Empty Recycle Bin.
•
Delete temporary files and directories. This will increase hard disk space and
reduce the time Window takes to access the hard drive. It will also help to solve
problems associated with spooling print job.
1. Close all running programs.
2. Click the Start button and select All Programs, Accessories, System Tools, and
then Disk Cleanup.
3. Check the types of files you want to delete (temporary files are safe to delete).
4. Click OK.
•
Use the Scan Disk and Defragment functions. The Scan Disk function checks a
hard drive for errors, while the Disk Defragment function takes all the scattered
bits of program data and groups them back together in the front of the drive.
To run Scan Disk in Windows XP:
1. Click the Start button and then select My Computer.
2. Right-click the hard drive’s icon and select Properties.
3. Click the Tools tab and then the Check Now button.
4. Check all check boxes in the dialog that follows.
5. Click Start, Yes.
6. Restart the computer. It may take a long time to complete.
To run Disk Defragmentation in Windows XP:
1. Close all running software programs.
2. Right-click the hard drive’s icon and select Properties.
3. Click the Tools tab and then the Defragment Now button.
4. Click to select a drive and then click the Defragment button. It may take a long
time to complete.
If Disk Defragmenter start itself over and over, it means that some hidden back-
ground software program is still accessing the hard drive. Restart the computer
and try again.
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