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  Troubleshooting

Is the prompt on the display illuminated in orange?

If the LED is illuminated in orange, the power management mode is active. Press any button on 
the computer keyboard or move the mouse. If that does not help, check the signal cable 
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Is the prompt on the display not illuminated at all?

Check the power supply mains socket, the external power supply and the mains switch.

The image is distorted, flashes or flickers:

Read the instructions on the link "

Adjusting the Screen Resolution

" on the CD, and

 

then select 

the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running at 
its native resolution. To have the optimal display performance of each type of input sources, you 
can use the "Display Mode" function to set a proper aspect ratio for the input sources. See 

Display 

Mode on page 23

 

for details.

The image is displaced in one direction:

Read the instructions on the link "

Adjusting the Screen Resolution

" on the CD, and then select 

the correct resolution, refresh rate and make adjustments based on these instructions.

The OSD controls are inaccessible:

To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU” 
key for 15 seconds to enter the “OSD Lock” option and make changes. 

Alternatively, you may use the 

W

 or 

X

 keys to select “NO” in the “OSD Lock” submenu from 

the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or 
e-mail us at: [email protected]

Summary of Contents for G2411HDA

Page 1: ...Welcome G610HDA 15 6 Wide Screen LCD Monitor User Manual...

Page 2: ...a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible This product should be operated from the type of power indicated on...

Page 3: ...he most from your BenQ monitor 10 How to install the monitor on a new computer 11 How to upgrade the monitor on an existing computer 12 How to install on Windows Vista systems 13 How to install on Win...

Page 4: ...ase for a replacement Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor The fitted foam packing is ideal for protecting the monitor dur...

Page 5: ...5 Getting to know your monitor 2 Getting to know your monitor Front view Back view 1 AC power input jack 2 D Sub input socket...

Page 6: ...rols Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding Gently lay the screen face down on a flat c...

Page 7: ...er screws to prevent the plugs from acci dently falling out during use 3 Connect the power cable to the monitor Plug one end of the power cord into the socket labelled POWER IN on the rear of the moni...

Page 8: ...itor and area Turn off the monitor and the power before unplugging the power cable Turn off the computer before unplugging the monitor signal cable Please be careful to prevent damage to the monitor P...

Page 9: ...9 How to assemble your monitor hardware 2 Press the locking clips to detach the monitor base from the monitor stand arm...

Page 10: ...he very next time you turn on your computer after connecting the monitor to your computer Windows will automatically recognise the new or different hardware and will launch its Found New Hardware wiza...

Page 11: ...re installed you should not be following these instructions You should instead be following the instructions for How to upgrade the monitor on an existing computer 1 Follow the instructions in How to...

Page 12: ...ting BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems Installing monitor driver software involves selecting an appropriate infor...

Page 13: ...6 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 7 In the Update Driver Software window select the option Browse my computer for driver software 8 Click Browse and navigate to the...

Page 14: ...d and you need do nothing further Cancel out of these property windows However if BenQ is not listed as the manufacturer or the correct model is not currently shown you will need to continue with thes...

Page 15: ...dient display 1 Run the test program auto exe from CD ROM You could also use any other image such as the desktop of your operating system However we recommend that you use auto exe As you run auto exe...

Page 16: ...key is the hot key for Mode 4 X Contrast Brightness key For Right Increase adjustment The key is the hot key for Brightness and Contrast 5 ENTER key Enter sub menus and select items 6 Power Turn the p...

Page 17: ...key to display the Brightness and Contrast indicators Further press the the W or X keys then the ENTER key to select Brightness or Contrast The X key will increase the level while the W key will decre...

Page 18: ...to your region see Language on page 24 under OSD Settings for more details For more information on each menu please refer to the following pages Display menu on page 19 Picture menu on page 20 Pictur...

Page 19: ...timizes and adjusts the screen settings automatically for you The AUTO key is a hot key for this function Press the ENTER key to select this option and make adjustment H Position Adjusts the horizonta...

Page 20: ...ight and dark shades The function is not available for use when DynamicContrast is on Press the X key to increase the brightness and press the W key to decrease the brightness 0 to 100 Contrast Adjust...

Page 21: ...mage will gradually take on a yellowish tint If you reduce Green the image will become a magenta tint Press the W or X keys and the ENTER key to select Red Green or Blue Then use the W or X keys to ma...

Page 22: ...ke adjustments or selections 5 To return to the previous menu press the MENU key Item Function Operation Range Picture Mode Selects a picture mode that best suits the type of images shown on the scree...

Page 23: ...eys to change the settings ON OFF Display Mode This feature is provided to allow aspect ratio s other than 16 9 to be displayed without geometric distortion Full Scales the input image to fill the scr...

Page 24: ...r selections 5 To return to the previous menu press the MENU key Item Function Operation Range OSD Settings Press ENTER to enter the OSD Settings menu Language Sets the OSD menu language Press the W o...

Page 25: ...ols and hotkey operations will be disabled Press the W or X keys to change the settings To unlock the OSD controls when the OSD is preset to be locked press and hold the MENU key for 15 seconds to ent...

Page 26: ...er color Clean the LCD screen Cycle power on off These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology The image has a faulty coloration It has a yellow...

Page 27: ...erent input sources may appear distorted or stretched on the monitor running at its native resolution To have the optimal display performance of each type of input sources you can use the Display Mode...

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