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Troubleshooting

Troubleshooting

Frequently Asked Questions (FAQ)

The image is blurred:

Read the Installation/Application section, and then select the correct resolution, refresh rate 
and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by 
working through the instructions in the Installation/Adjustment section. It is normal for blurring 
to occur due to conduction losses in extension cables. You can minimize these losses by using an 
extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the Installation/Adjustment section. Select the native resolution.

Pixel errors can be seen:

One of several pixels is permanently black, one or more pixels are permanently white, one or 
more pixels are permanently red, green, blue or another color.

Read the Pixel error rates section.

The image has a faulty coloration:

It has a yellow, blue or pink appearance.

On the monitor, press “Enter” key and press 

W

 or 

X

 key to move to the “Recall” icon and press 

“Enter” key to enter “Recall” sub menu. Press 

W

 or 

X

 key to select “Color Recall” and select “Yes” 

in “Color Recall” sub menu, then press “Enter” key to recall to factory settings. If the image is still 
not correct and the OSD also has faulty coloration, this means one of the three primary colors is 
missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, 
please contact your dealer to get necessary support.

No image can be seen:

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means 
you are using a display mode that this monitor does not support, please change the setting to one 
of the supported mode. Please read “Supported operating modes” section.

Is the prompt on the display illuminated in orange?

If the LED is illuminated in orange, the power management mode is active. Press any button on 
the computer keyboard or move the mouse. If that does not help, check the signal cable 
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Is the prompt on the display not illuminated at all?

Check the power supply mains socket, the external power supply and the mains switch.

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Summary of Contents for FP91E

Page 1: ...FP91E LCD Color Monitor 19 0 LCD Panel Size User s Manual Welcome...

Page 2: ...AC supply The power supply cord serves as a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible This product should be ope...

Page 3: ...ing the viewing angle 10 How to install your monitor s software 11 Choosing the best picture resolution 15 How to choose the right Refresh Rate 17 How to set the Picture Optimization 20 How to adjust...

Page 4: ...Table of Contents 4...

Page 5: ...g please check you have the following items If they are missing or are damaged please immediately contact the dealer at which you purchased the goods 1 BenQ LCD Monitor Quick Start Guide CD ROM Disk P...

Page 6: ...6 Getting started Signal Cable DVI D Audio Cable...

Page 7: ...7 Getting to know your Monitor Getting to know your Monitor Front View Back View 1 2...

Page 8: ...8 Getting to know your Monitor Back View 2 Locations of plugs sockets 1 Audio Connector 2 Power AC Input Jack 3 DVI D Connector 4 D Sub Connector 1 2 3 4...

Page 9: ...k the monitor and place it on a stable surface 2 i Connect the power cord to your monitor ii Connect the audio cable to your monitor iii Connect the signal cable D Sub and or DVI D to your monitor 3 i...

Page 10: ...or is designed with a tilt feature that allows you to achieve your optimal viewing angle 4 Connect an earphone into the earphone jack located on the underside of the control panel as shown 5 Press the...

Page 11: ...onitor tab Click the Change button in the top right corner 4 The Update Device Driver Wizard opens Confirm by clicking Next 5 Select Display a list of all drivers in a specific location so you can sel...

Page 12: ...ht corner 5 Select Monitor then click Properties 6 Select Driver tab then click Update Driver 7 The Upgrade Device Driver Wizard will pop up Then click Next 8 Select Display a list of the known driver...

Page 13: ...in a specific location so you can select the driver you want and click Next 6 Choose Monitor from the list and then click Next 7 Choose Display a list of all the drivers in a specific location so you...

Page 14: ...Properties 2 Select Driver tab and then click Update Driver 3 The Hardware Update Wizard will pop up Then click Next 4 Select Don t search I will choose the driver to install and then click Next 5 In...

Page 15: ...picture Lower resolutions are displayed on a full screen through an interpolation circuit However flaws do occur with the interpolated resolution So if you want to have all the advantages of LCD techn...

Page 16: ...16 Choosing the best picture resolution 3 Select a resolution of 1280x1024 Then click Apply 4 In the subsequent windows press OK and Yes 5 You can now close Display Properties...

Page 17: ...possible for an LCD display to flicker The best results are obtained by using the factory modes already set in your computer There is a table with the factory modes in this user s guide You can choose...

Page 18: ...18 How to choose the right Refresh Rate 2 From the Display Properties window select the Settings tab Click the Advanced button in the bottom right corner...

Page 19: ...n field is located in the center at the bottom of the window 4 Choose a refresh rate from the table with the factory modes which can be found in the user s guide and select this in the settings field...

Page 20: ...SD 3 If there is vertical noise observed press W or X key to select Geometry and press Enter key Then press W or Xkey to select Pixel Clock and also press Enter key again Now press W or X key to adjus...

Page 21: ...Switch between different modes including Standard Movie 1 Movie 2 and Photo 3 Exit key Back to previous menu or exit OSD This key is also the hot key for volume 4 W Left key For Left Decrease adjustm...

Page 22: ...exit the OSD Select your desired mode from these four options Standard Movie 1 Movie 2 and Photo The specified mode will optimise the image properties to best suit the image type Standard mode is sugg...

Page 23: ...tor Luminance sub menu Press W or X key to adjust the degree of Brightness press Exit to return to the previous menu Press W or X key to adjust the degree of Contrast press Exit to return to the previ...

Page 24: ...return to previous menu Press W or X key to adjust the Vertical Position press Exit key to return to previous menu Press W or Xkey to adjust the value of the Pixel Clock press Exit to return to previ...

Page 25: ...25 How to adjust your Monitor Color sub menu User Preset User may set the color balance of Red Green and Blue...

Page 26: ...ust the Horizontal Position of the OSD press Exit to return to previous menu PressW or X key to adjust the Vertical Position of the OSD press Exit to return to previous menu Press W or X key to adjust...

Page 27: ...rm Mode Recall When you choose Yes it will recall the current mode to default settings Press Exit will return to previous menu Press W or X key to confirm Color Recall When you choose Yes it will reca...

Page 28: ...om these four options Standard Movie 1 Movie 2 and Photo The specified mode will optimize the image properties to best suit the image type Standard mode is suggested for basic PC application Movie 1 e...

Page 29: ...e while the right window presents the images under the specified mode To return to previous menu press Exit Input Select Select D sub analog or DVI digital input to activate the new settings Sharpness...

Page 30: ...30 How to adjust your Monitor Audio sub menu Volume Press W or Xkey to adjust the degree of Volume Mute Press W or X key to select ON or OFF for Mute...

Page 31: ...er key and press W or X key to move to the Recall icon and press Enter key to enter Recall sub menu Press W or X key to select Color Recall and select Yes in Color Recall sub menu then press Enter key...

Page 32: ...ke adjustments based on these instructions The image is displaced in one direction Read the Installation section and then select the correct resolution refresh rate and make adjustments based on these...

Page 33: ...roduct we recommend that you use your computer s power management function 10 Incoming display mode Input timing Resolution Horizontal Frequency KHz Vertical Frequency Hz Pixel Frequency MHz Comment 6...

Page 34: ...matic image setting 6 buttons and iKey Contrast brightness vert hor image position phase pixel clock color balance color palette choice of language 8 language OSD OSD position status indicator display...

Page 35: ...TCO 99 03 T V Ergonomics T V GS FCC Class B ISO 13406 2 VCCI CSA CB Report CE C Tick BSMI Fimko GOST Operating voltage Dimensions W x H x D Weight Automatic switched mode power supply 90 264 V 47 63Hz...

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