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Questions & Answers
Questions & Answers
If you encounter problems while using the phone, or if it performs erratically, you can
consult the information in the chart below. If your particular problem cannot be resolved
using the information in the chart, contact the dealer where you purchased the phone.
Problem
Possible causes
Possible solution
Poor reception
The network signal is too weak at
your current location, for
example in a basement or near a
tall building, because wireless
transmissions cannot effectively
reach it.
Move to a location where the network signal can be
properly received.
The network is busy at the cur-
rent time (during peak times, for
example, there may be too much
network traffic to handle addi-
tional calls).
Avoid using the phone at such times, or try again
after waiting a short time.
You are too far away from a base
station for your service provider.
You can request a service area map from your
service provider.
Echo or noise
Poor network trunk quality on
the part of your service provider.
Press the End key and dial again. You may be
switched to a better-quality network trunk or
phone line.
Poor local telephone line quality. Press the End key and dial again. You may be
switched to a better-quality network trunk or
phone line.
Battery will not
charge.
The battery or battery charger is
damaged.
Contact the dealer.
The phone's temperature is be-
low 0 °C or higher than 45 °C.
Adjust the battery charging environment to avoid
extremes of temperature.
Poor contact between the battery
and charger.
Check all connectors to make sure all connections
have been made properly.
