182 APPENDIX: PROBLEMS YOU CAN SOLVE
Blocked SIM card
If the PIN code has been entered incorrectly
three times in a row, the PIN code will be
locked. To unlock the code you must enter
the PUK code.
If you fail to enter the correct PUK code
within ten attempts, your SIM card will be
permanently blocked. In this case the text
Card blocked
will be displayed. Contact
your network operator to get a new SIM
card.
If you lose your SIM card
Contact your network operator to invali-
date the card and get a new one. A lost card
can be misused, if you have disabled the
PIN code request option.
Even though you find the lost card later, it
cannot be used if it has once been invalidat-
ed.
If your phone gets lost
Contact your network operator immediate-
ly and let them know the IMEI code to pre-
vent the unauthorized use of the phone.
You find the 15-digit IMEI code easily from
the type label of the phone. It is recom-
mended to write down the IMEI code and
store it in a safe place right after you have
bought the phone.
Let the network operator know if the SIM
card was in the phone. If the phone has
been stolen, notify the police.
If your phone does not
function
Make sure that,
•your phone is turned on
•you are in the network operator's cover-
age area
