41
Fault or breakdown
6 720 610 604 GB (03.06)
10
Fault or breakdown
This product is supported in the UK by Worcester Heat Systems
Ltd. – part of the Bosch Group.
A specialist factory trained field SERVICE ENGINEER is available
to attend a breakdown or manufacturing fault occuring on this
appliance.
No charge will be made for parts and/or labour providing:
•
An appliance fault is found and the appliance has been
installed within the past 24 months. Reasonable evidence of
this must be supplied on request.
A call-out charge will be made where:
•
The appliance has been installed for over 24 months.
OR
•
Our Field Service Engineer finds no fault with the appliance
(see
NOTE
).
OR
•
The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester.
NOTE:
No appliance fault is found on over 30 % of all service call
outs.
If in doubt contact our British Gas on 0845 9 60 50 40.
IN THE EVENT OF AN APPLIANCE FAULT OR BREAKDOWN
please contact your Service Centre (see over). Your service
administrator will arrange for an engineer to call with the minimum
of delay; under normal circumstances this will be within the period
1-3 working days (excluding weekends) for priority breakdown sit-
uations (no hot water and/or heating service).
INVOICES FOR ATTENDANCE AND REPAIR WORK CARRIED
OUT ON THIS APPLIANCE BY ANY THIRD PARTY WILL NOT
BE ACCEPTED.
