21
Problem
Possible Cause
Procedure
The paper does not get out the
printer.
Paper jam
CAUTION! Do not touch the print head; let it cool down
before touching, as it can be very hot after printing.
Switch off the printer and open the cover.
Remove the crumpled paper from the printer and install
a new paper roll.
If necessary, remove the rest of the disrupted paper.
Blocked cutter blade.
Objects may be blocking the
blade
If the blade is blocked, switch off the printer.
Open the cover.
Remove the objects that are blocking the blade, such as
paper clips.
Then turn the printer on again.
Wait for the blade to return. The firmware will move the
blade to the normal position without any intervention
from the user.
Close the cover and wait over 3 seconds.
If this doesn’t solve the problem, please don’t try to fix it
yourself. Call for assistance to fix the problem.
Printer is on but does not print
You printer device type may be
online
Check if your printer device is online: Go to Star- Devices
and Printers- LR2000, if the printer is dimmed, then it’s
offline. You can switch it to online by double click the
printer icon and choose “Printer-check use Printer
offline” option.