Beltone Rely RLY2ITC-DW-HP User Manual Download Page 42

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Troubleshooting

Issue

Potential cause

Potential solution

Feedback, "whistling"

Is the hearing aid inserted correctly?

Re-insert it.

Is the volume very loud?

Reduce it.

Are you holding an object (e.g. a hat, a telephone

receiver) close to the hearing aid?

Move your hand away to create

more space between the hearing

aid and the object.

Is your ear full of wax?

Visit your physician.

No sound

Is the hearing aid turned on?

Switch it on.

Is there a battery in the hearing aid?

Insert a new battery.

Is the battery still good?

Replace with a new one.

Is your ear full of wax?

Visit your physician.

Troubleshooting

Summary of Contents for Rely RLY2ITC-DW-HP

Page 1: ...User guide Beltone Custom hearing aids...

Page 2: ...Left hearing aid Right hearing aid Serial number Serial number Model number Model number Battery type CIC size 10A o ITC ITE size 312 ITE size 13 Program Beep Description 1 One beep 2 Two beeps 3 Thr...

Page 3: ...ds from your ears 15 How to use your hearing aids 17 Using a telephone 23 Advanced options 28 Wireless accessories 33 How to clean and maintain your hearing aids 35 General warnings and precautions 38...

Page 4: ...4...

Page 5: ...hearing aids are wearable sound amplifying devices intended to compensate for impaired hearing The fundamental operating principle of hearing aids is to receive amplify and transfer sound to the eardr...

Page 6: ...1 Push button optional 2 7 10 4 1 3 5 Manufacturer XXXX 8 9 3 6 10 2 Battery door and On Off switch 3 Removal cord optional 4 Sound outlet 5 Wax filter 6 Vent 7 Microphone inlets 8 Manufacturer 9 Mode...

Page 7: ...Your hearing aid In The Canal ITC In The Ear ITE 1 Microphone sound inlets 2 1 1 5 4 3 2 Push button optional 3 Battery door 4 Volume control optional 5 Vent Your hearing aid 7...

Page 8: ...battery door completely by using your fingernail Remove the used battery if present 2 Prepare the new battery Remove the protective foil to activate the battery Wait for 2 minutes before inserting th...

Page 9: ...ttery door to turn it off Open the battery door completely to allow moisture to evaporate and prolong the hearing aids lifespan If the hearing aids are experiencing frequent loss of connection to wire...

Page 10: ...move the batteries Do not attempt to dispose of batteries by burning them Used batteries are harmful to the environment Please dispose of them according to local regulations or return them to your hea...

Page 11: ...er goes down the wireless functions stop working A short melody every five minutes indicates that battery power is too low The table below shows how the hearing aid functions are affected as the power...

Page 12: ...earing aid Remote control Streaming Fully charged P P P Low 4 even tones P P x Depleted 3 even tones and 1 longer tone P x x These will work again when you insert a new battery 12 How to get your hear...

Page 13: ...ert Completely In The Canal CIC In The Canal ITC and In The Ear ITE 1 Hold the hearing aid between your thumb and index finger either above and below or on the sides 2 Place the sound outlet portion i...

Page 14: ...er an easier method With proper insertion hearing aids should fit snugly but comfortably NOTE It may be helpful to pull your ear up and outward with your opposite hand during insertion 14 How to place...

Page 15: ...ring aids 1 Hold the removal cord with your thumb and index finger and pull outward 2 Hold the edges of the hearing aid with your thumb and index finger and pull out and slightly upward while slightly...

Page 16: ...edges of the hearing aid with your thumb and index finger and pull out and slightly upward while slightly rotating your hand forward CAUTION Never attempt to modify the shape of the hearing aid yourse...

Page 17: ...our hearing aids to your liking 1 To increase the volume turn the volume control up 2 To decrease the volume turn the volume control down When you change the volume the hearing aid responds with a bee...

Page 18: ...e Control 2 or the Beltone HearMax app to adjust e g the volume Push button optional Your hearing aid has a push button allowing you to use up to four different listening programs The list on page 2 t...

Page 19: ...crease The volume changes to one hearing aid are repeated on the other side to keep levels the same Telecoil Optional for ITC ITE models only Your hearing aid may have a telecoil The Telecoil function...

Page 20: ...ing correctly The sound from the teleloop and the hearing aids microphones can be mixed according to your preference Ask your hearing care professional for more details How to use the telecoil program...

Page 21: ...ound To use a HAC phone follow these steps 1 Switch your hearing aid to the Telecoil program 2 Pick up the phone and make a call or answer a call 3 Hold the phone close to the hearing aid and tilt it...

Page 22: ...e in your hearing aids If you see a M3 M4 T3 or T4 on the box then the smartphone is HAC compliant If you find it difficult to obtain a good result while using your smartphone your hearing care profes...

Page 23: ...o your ear canal or hold it close to the hearing aid microphones as illustrated 2 If you hear whistling try holding the telephone in the same position for a few seconds The hearing aid may be able to...

Page 24: ...ccessories to enhance listening capabilities Auto Phone optional By placing a magnet on the telephone receiver your hearing aids automatically switch the telephone program on when the receiver is clos...

Page 25: ...acemakers and defibrillators in question If the manufacturer cannot issue a statement we recommend keeping the magnet or a telephone equipped with the magnet 30 cm 12 away from magnetically sensitive...

Page 26: ...tion of the Auto Phone function In order to place the magnet properly 1 Clean the telephone thoroughly 2 Remove foil from magnet 3 Place the magnet NOTE If you are not satisfied with the strength of A...

Page 27: ...a good hearing experience on the telephone If your hearing aids have enabled the Asymmetric Phone Handling functionality the hearing aid on the non phone ear automatically attenuates Do not cover the...

Page 28: ...ur hearing aids you can allow your hearing aids to be adjusted remotely without having to go to your hearing care professional This service also includes Beltone Remote Care Live With this service you...

Page 29: ...e Beltone HearMax app and placed close to the iPhone iPad iPod touch or the Android smartphone before applying the changes This service only works if your smart device is connected to the Internet You...

Page 30: ...send and receive signals to and from the hearing aids via smartphones Our smartphone apps must only be used with our hearing aids for which they were designed and we take no responsibility if the app...

Page 31: ...te Control this option can be added by your hearing care professional However in some areas you are requested to turn off wireless communication CAUTION When boarding a flight or entering an area wher...

Page 32: ...mmunication will be activated after 10 seconds NOTE It is important to wait an additional 15 seconds after wireless function resumes before opening and closing the battery compartment again for any re...

Page 33: ...aring aids at a volume level that suits you Beltone Remote Control allows you to adjust the volume mute your hearing aids and change programs Beltone Direct Remote Control 2 allows you to adjust the v...

Page 34: ...input for streaming audio from a computer or music player NOTE Ask your hearing care professional for more information on the range of Beltone wireless accessories For use of wireless functionality o...

Page 35: ...coating will be damaged Care and maintenance Please follow the advice below to have the best user experience and to prolong the life of your hearing aids 1 Keep your hearing aids dry and clean 2 Open...

Page 36: ...ded Change HF3 wax filters 1 Brush the sound outlet area with the sound outlet pointed down 2 Insert the threaded end of the wax filter tool into the used wax filter and gently rotate clockwise 3 Gent...

Page 37: ...ress the replacement side of the wax guard tool straight into the hole of the sound outlet until the outer ring lies flush with the outside of the receiver Pull the tool straight out the new wax guard...

Page 38: ...radio equipment mobile telephones contain less energy and will not damage hearing aids However they have the potential to momentarily affect the sound quality or temporarily create undesired sounds f...

Page 39: ...re radio frequency emission is prohibited 9 If a hearing aid is broken do not use it 10 A power hearing aid can produce very loud sound to compensate for a severe or profound hearing loss There is the...

Page 40: ...reless devices Although unlikely nearby electronic devices may be affected In that case move the hearing aid away from the affected electronic device 2 Use only original parts from the manufacturer e...

Page 41: ...ing from organic conditions Consistent use of the hearing aid is recommended In most cases infrequent use does not permit you to get full benefit from it The use of a hearing aid is only part of heari...

Page 42: ...t a telephone receiver close to the hearing aid Move your hand away to create more space between the hearing aid and the object Is your ear full of wax Visit your physician No sound Is the hearing aid...

Page 43: ...or replace it with a new one Did your hearing aid get moist Use a desiccant drying kit Battery drains very quickly Did you leave your hearing aid switched on for longer periods of time Always switch...

Page 44: ...e following conditions 1 Visible congenital or traumatic deformity of the ear 2 History of active drainage from the ear within the previous 90 days 3 History of sudden or rapidly progressive hearing l...

Page 45: ...an will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid The physician will refer you to an aud...

Page 46: ...that preclude consultation with a physician The exercise of such a waiver is not in your best health interest and its use is strongly discouraged Children with hearing loss In addition to seeing a ph...

Page 47: ...therapeutic sound of a continuous or fluctuating noise Indications for use of the TBP module US only The Tinnitus Breaker Pro module is a tool to generate sounds to be used in a Tinnitus Management Pr...

Page 48: ...s to be used in tinnitus management programs to relieve suffering from tinnitus Explanation of how the device works The TBP module is a frequency and amplitude shaped white noise generator Noise signa...

Page 49: ...professional can set the TBP Module so that it becomes audible exclusively in such surroundings The overall sound level can be adjusted via a volume control Your doctor audiologist or hearing care pro...

Page 50: ...us as well as the sound used In a majority of instances the TBP module can also be set to mask the tinnitus sound so to provide temporary relief by introducing a more pleasant and controllable sound s...

Page 51: ...ed with wireless control from a TBP control app on a smartphone or mobile device This functionality is available in supported hearing aids when a hearing care professional has enabled the TBP function...

Page 52: ...e following configurations High pass filter Low pass filter 500 Hz 2000 Hz 750 Hz 3000 Hz 1000 Hz 4000 Hz 1500 Hz 5000 Hz 2000 Hz 6000 Hz 8000 Hz The white noise signal can be modulated in amplitude w...

Page 53: ...ived decrease in auditory function or increase in tinnitus perception you should discontinue use of sound generator and seek medical evaluation Children and physically or mentally challenged users wil...

Page 54: ...re often referred to as otolaryngologists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect tinnitus are ident...

Page 55: ...erly used Sound generators should be used only as advised by your doctor audiologist or hearing care professional Sound generators are not toys and should be kept out of reach of anyone who might caus...

Page 56: ...discontinue use of the sound generator and seek medical evaluation To prevent unintended usage by paediatric or physically or mentally disabled users the volume control must if enabled be configured...

Page 57: ...ve user has any of the following conditions 1 Visible congenital or traumatic deformity of the ear 2 History of active drainage from the ear within the previous 90 days 3 History of sudden or rapidly...

Page 58: ...ncomfortable levels Tinnitus Breaker Pro precautions 1 Should the user develop any side effects from using the sound generator such as dizziness nausea headaches perceived decrease in auditory functio...

Page 59: ...used for adjusting the sound generator output level To prevent unintended usage by paediatric or physically or mentally disabled users the volume control must be configured to only provide a decrease...

Page 60: ...rospective user has any of the following conditions 1 Visible congenital or traumatic deformity of the ear 2 History of active drainage from the ear within the previous 90 days 3 History of sudden or...

Page 61: ...ons the user should not use the sound generator for more than eight 8 hours a day when this is set to a level of 85 dB SPL or above When the sound generator is set to levels of 90 dB SPL or above the...

Page 62: ...new products or products manufactured from new or serviceable used parts or repaired using new or refurbished replacement parts The warranty period of hearing aids is designated on your warranty card...

Page 63: ...ues of 0 C 32 F to 45 C 113 F at a relative humidity of 90 non condensing During transport or storage the temperature should not exceed the limit values of 20 C 4 F to 60 C 140 F at a relative humidit...

Page 64: ...e reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with...

Page 65: ...uirements according to Annex I of Council Directive 93 42 EEC for medical devices MDD Hereby Beltone A S declares that the radio equipment types CSX10 CSX12 CSX13 CSI12 and CSI13 are in compliance wit...

Page 66: ...CC ID X26CSX12 IC 6941C CSX12 CSX13 FCC ID X26CSX13 IC 6941C CSX13 CSI12 FCC ID X26CSI12 IC 6941C CSI12 CSI13 FCC ID X26CSI13 IC 6941C CSI13 and CSX10 FCC ID X26CSX10 IC 6941C CSX10 This device includ...

Page 67: ...P RLY4ITC DW UP RLY3ITC DW UP RLY2ITC DW UP In the ear ITE hearing aids including type CSI13 with FCC ID X26CSI13 IC number 6941C CSI13 models with size 312 or 13 battery are available in the followin...

Page 68: ...tructions for use Do not dispose of your hearing aids and batteries with ordinary household waste Your hearing aids and batteries should be disposed of at sites intended for electronic waste or return...

Page 69: ...Complies with ACMA requirements Complies with IMDA Standards DA105282 Complies with IMDA standards Regulatory information 69...

Page 70: ...60118 0 Edition3 0 2015 06 IEC60118 7 and ANSI S3 22 2009 supply Voltage 1 3V All Low Power LP models CIC models 114 dB SPL typical All Medium Power MP models 118 dB SPL typical All High Power HP mode...

Page 71: ...t reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution THIS SOFTWARE IS PROVIDED BY THE...

Page 72: ...e performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards 2020 GN Hearing Care Corporation All rights reserved Beltone is...

Page 73: ...Notes Additional information 73...

Page 74: ...Notes 74 Additional information...

Page 75: ...Notes Additional information 75...

Page 76: ...2113 Tel free 1800 658 955 beltone com en au New Zealand GN Hearing New Zealand Limited Ground Floor North Entrance 4 Fred Thomas Drive Takapuna Auckland 0622 Tel free 0800 900 126 beltone com en au A...

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