Issue
Potential cause
Potential solution
Is the battery dirty?
(Zinc-Air battery models))
Clean it or replace it with a new one.
Is the receiver wire broken or the earmould
clogged?
Consult your hearing care professional.
Is there moisture in your hearing aid?
Use a desiccant (drying kit).
Battery drains very
quickly.
Did you leave your hearing aid switched on for
long periods of time?
Always turn off your hearing aid when you are
not using them, e.g. during the night.
Is the battery old?
(Zinc-Air battery models)
Check the battery packaging.
Is the hearing aid 3-4 years old?
(Rechargeable model)
Visit your hearing care professional.
Hearing aid is not
charging
Is the hearing aid sitting correctly in the
charger?
Reinsert the hearing aid in the charger. (See
the user manual for your charger.)
Is the hearing aid charger charged or plugged
into a power source?
Charge the hearing aid charger. (See the user
manual for your charger.)
Troubleshooting
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