Troubleshooting
Issue
Potential cause
Potential solution
Feedback or
"whistling"
Is your earmold or dome inserted correctly
in your ear?
Re-insert it.
Is the volume very loud?
Reduce the volume.
Is the receiver wire broken or the earmold
clogged?
Visit your hearing care professional.
Are you holding an object (e.g. a hat or a
telephone mouthpiece) close to the
hearing aid?
Move your hand away to create more
space between the hearing aid and the
object.
Is your ear full of wax?
Visit your physician.
No sound
Is the hearing aid turned on?
Turn it on.
Is the hearing aid charged?
Charge the hearing aid.
(See the user manual for your charger.)
Is the receiver wire broken or the earmold
clogged?
Consult your hearing care professional.
Is your ear full of wax?
Visit your physician.
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Troubleshooting