BellSouth E911, Owner'S Manual

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Wireless E911 Guide CG-EWCG-001
TN Errors and Corrective Action Issue 3, January 6, 2004
Table H Error Codes and Corrective Action (continued)
Error Code Error Message Occurs when. . . Corrective Action for . . .
713 TN and main
account mismatch The main account shown on the incoming
SOIR doesn’t match the main account
shown on the database record. Submit D FOC on existing database
record to delete TN with different main
account and IFOC with appropriate
changes on corrective SOIR showing the
TN and the main account as the same
number.
729 Change failed,
completion date
conflict with
disconnect file An incoming SOIR contains a
completion date that is equal to or earlier
that the completion date of the record
that has been deleted Determine if TN is valid and should be
changed
•
If TN is valid submit corrective
SOIR with changes showing a
completion date that is later than the
disconnect date
• If the TN is invalid, submit E FOC
to delete error record
730 Insert failed,
completion date
conflict with
disconnect file The incoming insert SOIR is for a TN
that has been disconnected and the date
on the insert SOIR is the same or prior to
the date of the disconnected TN. Determine if the insert record should
have posted prior to the disconnect:
•
If yes, issue E FOC SOIR to delete
the error record
• If no, issue resubmit I FOC SOIR
with completion date later than
disconnect date
731 Change failed,
completion date
conflict with TN
database The incoming change SOIR has a
completion date that is the same or
prior to the date of the TN shown in the
database Determine the correct sequence of order
activity for the TN:
•
If the error record change is correct,
resubmit C FOC SOIR with later
completion date
• If error record is incorrect, submit E
FOC SOIR to delete error record
732 Record in
disconnect with
greater completion
date The incoming change SOIR has a
completion date that is the same or prior
to the date of the TN in the disconnect
file Determine the correct sequence of order
activity for the TN:
•
If the error record change is correct,
resubmit C FOC SOIR with later
completion date
• If error record is incorrect, submit E
FOC SOIR to delete error record
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