18
13. Customer Service
For USA and Canada customers:
For more information about BellaLite™ products please enter
www.silkn.com
If your device is broken, damaged, in need of repair, or for any other user assistance, please contact BellaLite™ Customer Service:
1-877-DO-SILKN
/
1-877-367-4556
,
Do not attempt to open or repair your BellaLite™ device. Only authorized BellaLite™ repair
centers are permitted to perform repairs.
Opening BellaLite™ may expose you to dangerous electrical components and to pulsed light energy, either of which may cause
serious bodily damage and/or permanent eye injury.
Trying to open BellaLite™ may also damage the device and will void your warranty.
Please contact BellaLite™ Customer Service if you have a broken or damaged device in need or repair.
12.2. “A light pulse is not emitted when I press the
PULSE SWITCH
”.
Make sure that you have good contact with the skin and that the
APPLICATOR TIP
is evenly and firmly pressed to the skin. For your
safety, the
PULSE BUTTON
will activate a pulse only if the
APPLICATOR TIP
is firmly pressed against the skin.
Check the
CONTROL PANEL
. If the
SKIN TONE WARNING INDICATOR LIGHT
blink for 3 seconds, this is an indication that your skin tone,
measured by the
SKIN
COLOR SENSOR
, is too dark for safe application. Try using the device on a different body part or contact
the BellaLite™ support.
Check the
REPLACE CARTRIDGE INDICATOR LIGHT
. If it is on, disconnect BellaLite™ and replace the
DISPOSABLE LAMP CARTRIDGE
.
Make sure that the
READY INDICATOR
is on.
If within 10 seconds the
READY INDICATOR
remains off turn BellaLite™ off and back on by pressing the
POWER ON/OFF
SWITCH
twice.
If the problem persists, contact your local BellaLite™ Customer Service Center.
Check the
SYSTEM WARNING INDICATOR LIGHT
.
If the light is on turn BellaLite™ off and back on by pressing the
POWER ON/OFF SWITCH
twice.
If the problem persists, contact your local BellaLite™ Customer Service Center.
If these problems persist, contact your local BellaLite™ Customer Service Center.
12. Troubleshooting
12.1. “My BellaLite™ does not start.”
Make sure the power cord is properly connected to the BellaLite™ device.
Make sure the power cord is plugged into an electrical outlet on the wall.