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Troubleshooting
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Problem:
• My connection type is “static IP address”
• I cannot connect to the internet
Solution:
1. Since your connection type is “static IP address”, your ISP
must assign you the IP address, subnet mask, and gateway
address. Make sure that the Belkin Message Manager’s
connection type is configured as “Static IP Address” and
verify your settings.
2. Your ISP may bind your connection to the MAC address of
your computer’s NIC. Clone your MAC address.
Problem:
• My connection type is “dynamic IP address”
• I cannot connect to the internet
Solution:
1. Make sure your computers are correctly configured and all
network cables are properly connected.
2. Make sure the cable or DSL line is properly attached on your
cable or DSL modem. Refer to the manual of your modem to
verify that it works normally.
3. Make sure the network cable between the modem and the
barricade is well connected. Power off the modem; wait a
few seconds and then power it on again.
4. Your ISP may bind your connection to the MAC address of
your computer’s NIC. Clone your MAC address.
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