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TROUBLESHOOTING
SECTIONS
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Belkin® Secure 8/16 port DVI-I KVM Switch with Audio
User Manual
Mouse
The computer does not detect my mouse, or my mouse does not
work when I switch computers or reboot .
• Check that the mouse you are using is connected properly to the
Switch.
• Check that the USB cable between the Switch and the computer
is completely connected.
• Try connecting to a different USB port on the computer.
• Make sure the mouse works when directly plugged into the
computer (the HID USB driver is installed on the computer).
Rebooting may be necessary when trying this.
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function.
• Try a different mouse.
CAC Related Faults
The CAC reader is not functioning .
• Check to see if the LED is illuminated for the CAC reader.
• Confirm that the CAC reader switch on the KVM is properly set to
the ON position.
• Try using the CAC reader on a different KVM channel.
• Try a different CAC reader.
Important Security Note:
If you are aware of potential security vulnerability while installing or
operating this product, we encourage you to contact us immediately
at the following email address: [email protected]
The [email protected] email address is not intended to
reach technical support on Belkin products or services. Any support
inquiries should be directed to [email protected].
