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Service

This product was manufactured using the latest technology in environmentally friendly conditions.

Please keep your purchase receipt or other proof of purchase in a safe place; you will need 

to have it should the product require attention under guarantee.

You should also complete the details below; it will help us assist you when requesting 

service.  (The model number is printed on the Instruction Booklet and the serial number is 

printed on the Rating Label affixed to the appliance)

Model No: 

Serial No:

Retailer:

Date of purchase:

For service under guarantee simply telephone the appropriate number below

UK Mainland & Northern Ireland

Fridges & Freezers 

 

0345 600 4903 or 0845 600 4903 

Electric Cookers 

 

0345 600 4902 or 0845 600 4902 

Gas & Dual Fuel Cookers 

0345 600 4905 or 0845 600 4905

Washing Machines & Tumble Dryers  

0345 600 4906 or 0845 600 4906

Republic of Ireland

All Refrigeration,  

01 862 3411

All Cookers 

Washing Machines & Dishwashers

Before requesting service please check the trouble-shooting guide in the Operating 

Instructions as a charge may be levied where no fault is found even though your product 

may still be under guarantee.

Service once the manufacturers guarantee has expired.

If you have purchased an extended guarantee please refer to the instructions contained 

within the extended guarantee agreement document.  Otherwise please call the 

appropriate number above where service can be obtained at a charge.

Should you experience any difficulty in obtaining service please contact the Beko Customer 

Help-Line. 

Tel:  0845 600 4911 

e-mail:[email protected]

Summary of Contents for WTG921B2

Page 1: ...2820525857_EN 23 06 17 14 24 Washing Machine User Manual WTG921B2W EN Document Number ...

Page 2: ...ormation in the user manual Remember that this user manual is also applicable for several other models Differences between models will be identified in the manual Explanation of symbols Throughout this user manual the following symbols are used C Important information or useful hints about usage AWarning for hazardous situations with regard to life and property BWarning for electric shock Recyclab...

Page 3: ...onnecting the drain hose to the drain 14 4 4 6 Adjusting the feet 15 4 4 7 Electrical connection 16 4 4 8 Initial use 17 4 5 Preparation 18 4 5 1 Sorting the laundry 18 4 5 2 Preparing laundry for washing 19 4 5 3 Things to be done for energy saving 19 4 5 4 Loading the laundry 20 4 5 5 Correct load capacity 20 4 5 6 Using detergent and softener 20 4 5 7 Tips for efficient washing 23 4 6Operating ...

Page 4: ... 6 15 Changing the selections after programme has started 32 4 6 16 Cancelling the programme 33 4 6 17 End of programme 33 4 6 18 Your machine features Standby Mode 33 4 7 Maintenance and cleaning 34 4 7 1 Cleaning the detergent drawer 34 4 7 2 Cleaning the loading door and the drum 34 4 7 3 Cleaning the body and control panel 34 4 7 4 Cleaning the water intake filters 35 4 7 5 Draining remaining ...

Page 5: ... Authorised ServiceAgent Manufacturershallnotbeheldliablefordamagesthat may arise from procedures carried out by unauthorised persons u The water supply and draining hoses must be securely fastened and remain undamaged Otherwise water leak may occur u While there is still water inside the product never open the loading door or remove the filter Otherwise risk of flooding and injury from hot water ...

Page 6: ...with the product Use child lock to prevent children from intervening with the product u Donotforgettoclosetheloadingdoorwhenleavingtheroomwhere the product is located u store all detergents and additives in a safe place away from the reach of the children by closing the cover of the detergent container or sealing the detergent package 1 3 Electrical safety u The appliance is only used with the pow...

Page 7: ...gged during installation maintenance cleaning and repair procedures u If the power cable is damaged it must be replaced by the manufacturer after sales service or a similarly qualified person preferably an electrician or someone designated by the importer in order to avoid possible risks 1 4 Hot surface safety While washing the laundry at high temperatures the loading door glass will get hot Consi...

Page 8: ...t WEEE This product has been manufactured with high quality parts and materials which can be reused and are suitable for recycling Do not dispose of the waste product with normal domestic and other wastes at the end of its service life Take it to the collection center for the recycling of electrical and electronic equipment Please consult your local authorities to learn about these collection cent...

Page 9: ...9 EN Washing Machine User s Manual 4 Your product 4 1 Overview 1 2 3 4 5 6 7 8 1 Power cable 2 Top panel 3 Control panel 4 Drain hose 5 Loading door 6 Filter cap 7 Adjustable feet 8 Detergent drawer ...

Page 10: ... Electronic water shut off b Mechanical water shut off c Standard 13 Liquid detergent container 14 User Manual 15 Blind plug 16 Plastic plug group Number of transportation safety bolts may change depending on the model of your product This may be supplied with the machine depending on the model of your product It will be supplied if your product has double water inlet CFigures in this manual are s...

Page 11: ...e time of the standard 40 C cotton programme at partial load min 185 Duration of the left on mode min N A Airborne acoustical noise emissions washing spinning dB 58 73 Built in No Height cm 84 Width cm 60 Depth cm 64 Net weight 4 kg 75 Single Water inlet Double Water inlet Available Electrical input V Hz 230 V 50Hz Total current A 10 Total power W 2200 Main model code 928 1 Energy Consumption base...

Page 12: ...4 1 Appropriate installation location Place the product on a hard and level floor Do not put it onto a carpet with high pile or other similar surfaces When the washing machine and drier are placed on top of each other their total weight when loaded amounts to 180 kilograms Place the product on a solid and flat floor that has sufficient load carrying capacity Do not place the product on the power c...

Page 13: ...e transport safety bolts in reverse order of the disassembly procedure Never move the product without the transportation safety bolts properly fixed in place 4 4 4 Connecting water supply C The water supply pressure required to run the product is between 1 to 10 bars 0 1 1 MPa It is necessary to have 10 80 liters of water flowing from the fully open tap in one minute to have your machine run smoot...

Page 14: ...irectly to waste water drain lavatory or bathtub A CAUTION Your drain house will be flooded if the hose comes out of its housing during water discharge Moreover there is risk of scalding due to high washing temperatures In order to prevent such situations and make sure that the machine performs water intake and discharge processes without any problem fix the drain hose securely Connect the drain h...

Page 15: ...ger than 3 2 m To avoid water leak failures the connection between the extension hose and the drain hose of the product must be fitted well with an appropriate clamp as not to come off and leak 4 4 6 Adjusting the feet A CAUTION In order to ensure that the product operates more silently and vibration free it must stand level and balanced on its feet Balance the machine by adjusting the feet Otherw...

Page 16: ...the voltage and the frequency shown in the rating label corresponds to your electricity supply We recommend that this appliance be connected to the mains supply via a suitable switched and fused socket in a readily accessible position Should the mains lead of the appliance become damaged or need replacing at any time it must be replaced by a special purpose made mains lead which can only be obtain...

Page 17: ... drain and water supply connections 3 Drain all water that has remained in the product 4 Install transportation safety bolts in the reverse order of removal procedure C Never move the product without the transportation safety bolts properly fixed in place A WARNING Packaging materials are dangerous to children Keep packaging materials in a safe place away from reach of the children 4 4 8 Initial u...

Page 18: ...ll lll ll ll ll lll ll l Drying symbols Suitable for dryer No ironing Sensitive delicate dry Do not dry with dryer Do not dry Do not dry clean DRYING Drying settings At any temperature At high temperature At medium temperature At low temperature Without heating Hang to dry Lay to dry Hang wet to dry Lay in shadow to dry Dry cleanable Iron IRON Dry or steam Iron at high temperature Iron at medium t...

Page 19: ... which are appropriate to machine wash Always follow the instructions on the package Wash trousers and delicate laundry turned inside out Keep laundry items made of Angora wool in the freezer for a few hours before washing This will reduce pilling Laundry that are subjected to materials such as flour lime dust milk powder etc intensely must be shaken off before placing into the product Such dusts ...

Page 20: ...using detergent softener starch fabric dye bleacher and decolorant descaling agents read the manufacturer s instructions written on the package and follow the dosages specified Use measuring cup if available 1 3 2 The detergent drawer is composed of three compartments 1 for prewash 2 for main wash 3 for softener in addition there is a siphon piece in the softener compartment Detergent softener and...

Page 21: ...n the detergent package to avoid problems of excessive foam poor rinsing financial savings and finally environmental protection Use lesser detergent for small amounts or lightly soiled clothes Using softeners Pour the softener into the softener compartment of the detergent drawer Do not exceed the max level sign on the softener compartment If the softener has lost its fluidity dilute it with water...

Page 22: ...vers manufactured specifically for washing machines only Using bleaches Add the bleach at the beginning of the washing cycle by selecting a prewash program Do not put detergent in the prewash compartment As an alternative application select a programme with extra rinse and add the bleaching agent while the product is taking water from the detergent compartment during first rinsing step Do not use ...

Page 23: ...d at dosages recommended for heavily soiled clothes Prefer liquid detergents produced for delicate clothes Woollen and silk clothes must be washed with special woollen detergents Normally Soiled For example stains caused by body on collars and cuffs Powder and liquid detergents recommended for whites can be used at dosages recommended for normally soiled clothes Powder and liquid detergents recomm...

Page 24: ... the temperature table below 2 Select the desired programme with the Programme Selection knob Indicative values for Synthetics programmes Load kg Water Consumption l Energy Consumption kWh Programme Duration min Remaining Moisture Content Remaining Moisture Content 1000 rpm 1000 rpm Synthetics 60 4 74 1 55 115 150 45 40 Synthetics 40 4 74 1 05 115 150 45 40 You can see the washing time of the prog...

Page 25: ...f 1 1 5 hours between the duration shown on the display and the actual duration of the wash cycle Duration will be automatically updated soon after the washing starts The auxiliary functions in the table may vary according to the model of your machine EN 2 Auxiliary functions Programme Max Load kg Water Consumption l Energy Consumption kWh Max Speed Prewash Fast Extra Rinse Selectable temperature ...

Page 26: ...hine C Additional programmes may differ according to the model of the machine Cottons Eco Use to wash your normally soiled durable cotton and linen laundry Although it washes longer than all other programmes it provides high energy and water savings Actual water temperature may be different from the stated wash temperature When you load the machine with less laundry e g capacity or less periods in...

Page 27: ...s increases Sports You can use this programme to wash sports and outdoors garments that contain cotton synthetics mix and water repellent covers such as gore tex etc It makes sure your garments are washed gently thanks to special rotating movements Lingerie You can use this programme to wash delicate garments that are suitable for hand wash and delicate women s underwear Small amount of garments m...

Page 28: ...ent button Temperature will decrease gradually Temperature level lights will not turn on when the cold level is selected C If the programme has not reached the heating step you can change the temperature without switching the machine to Pause mode 4 6 9 Spin speed selection Whenever a new programme is selected the recommended spin speed of the selected programme is displayed on the spin speed indi...

Page 29: ...and the second auxiliary function selection will remain active An auxiliary function that is not compatible with the programme cannot be selected See Programme and consumption table Auxiliary Function buttons may vary according to the model of the machine 4 6 10 1 Auxiliary functions Prewash A Prewash is only worthwhile for heavily soiled laundry Not using the Prewash will save energy water deterg...

Page 30: ...nd the selected temperature speed and auxiliary functions Even if another programme is selected with the Programme Selection knob while the Child Lock is active previously selected programme will continue running To activate the Child Lock 2 Pres and hold the Auxiliary Function button for 3 seconds C03 C02 C01 will appear on the display respectively while you keep the button pressed for 3 seconds ...

Page 31: ...he Delayed Start button Time will increase by 1 hour each time you press the button 2 If you want to decrease the delayed start time press Delayed Start button repeatedly until the desired delayed start time appears on the display Canceling the Delayed Start function If you want to cancel the delayed start countdown and start the programme immediately 1 Set the Delayed Start period to zero or turn...

Page 32: ... loading door cannot be opened If you are obliged to open the Loading Door while the Loading Door light is off you must cancel the current programme See Cancelling the programme 4 6 15 Changing the selections after programme has started Switching the machine to pause mode Press the Start Pause button to switch the machine to pause mode while a programme is running The light of the step which the m...

Page 33: ... of the programme 1 Wait until the loading door light illuminates steadily 2 Press On Off button to switch off the machine 3 Take out your laundry and close the loading door Your machine is ready for the next washing cycle 4 6 18 Your machine features Standby Mode After you switch on your machine with On Off button if no programme is started or no other procedure is performed at the selection step...

Page 34: ...act your skin clean it with an appropriate brush by wearing a pair of gloves 3 Insert the drawer back into its place after cleaning and make sure that it is seated well 4 7 2 Cleaning the loading door and the drum For products with drum cleaning programme please see Operating the product Programmes C Repeat Drum Cleaning process in every 2 months Use an anti limescale suitable for the washing mach...

Page 35: ...buttons coins and fabric fibers clogging the pump impeller during discharge of washing water Thus the water will be discharged without any problem and the service life of the pump will extend If the product fails to drain water inside it the pump filter is clogged Filter must be cleaned whenever it is clogged or in every 3 months Water must be drained off first to clean the pump filter In addition...

Page 36: ...block the inlet of the hose by replacing the plug After the container is emptied repeat the above procedure to drain the water in the product completely c When draining of water is finished close the end by the plug again and fix the hose in its place d Turn and remove the pump filter 4 Clean any residues inside the filter as well as fibres if any around the pump impeller region 5 Replace the filt...

Page 37: ...er the water has been supplied again to resume the operation from standby mode Machine does not drain water Water drain hose might be clogged or twisted Clean or flatten the hose Pump filter is clogged Clean the pump filter Machine vibrates or makes noise Machine might be standing unbalanced Adjust the feet to level the machine A hard substance might have entered into the pump filter Clean the pum...

Page 38: ...nsing step if necessary Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent usage Use recommended amount of detergent Programme time does not countdown On models with display Timer may stop during water intake Timer indicator will not countdown until the machine takes in adequate amount of water The machine will wait until the...

Page 39: ...in excess Load with amounts recommended in the Programme and consumption table Wrong programme and temperature were selected Select the proper programme and temperature for the laundry to be washed Wrong type of detergent is used Use original detergent appropriate for the machine Too much detergent is used Put the detergent in the correct compartment Do not mix the bleaching agent and the detergen...

Page 40: ... of detergent for the water hardness can cause the laundry to become stiff in time Use appropriate amount of detergent according to the water hardness Detergent is put in the wrong compartment If detergent is put in the prewash compartment although prewash cycle is not selected machine can take this detergent during rinsing or softener step Put the detergent in the correct compartment Detergent mi...

Page 41: ...h as tulle may foam too much because of their texture Use smaller amounts of detergent for this type of item Detergent is put in the wrong compartment Put the detergent in the correct compartment Softener is being taken early There may be problem in the valves or in the detergent dispenser Call the Authorised Service Agent Foam is overflowing from the detergent drawer Too much detergent is used Mi...

Page 42: ......

Page 43: ...2 Gas Dual Fuel Cookers 0345 600 4905 or 0845 600 4905 Washing Machines Tumble Dryers 0345 600 4906 or 0845 600 4906 Republic of Ireland All Refrigeration 01 862 3411 All Cookers Washing Machines Dishwashers Before requesting service please check the trouble shooting guide in the Operating Instructions as a charge may be levied where no fault is found even though your product may still be under gu...

Page 44: ... often included within your household contents insurance policy or may be available separately from your retailer Important notes Your Beko product is designed and built for domestic household use only The guarantee will be void if the product is installed or used in commercial or non residential domestic household premises The product must be correctly installed located and operated in accordance...

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